Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Excellent The service is always excellent when I come for my oil change. Steve & Mike were very helpful and kind, and kept me in the loop the entire time. Thank The service is always excellent when I come for my oil change. Steve & Mike were very helpful and kind, and kept me in the loop the entire time. Thank you More

Great service I definitely recommend this dealership to anyone looking for a new vehicle or getting their current vehicle serviced. I’ll defi keep coming back I definitely recommend this dealership to anyone looking for a new vehicle or getting their current vehicle serviced. I’ll defi keep coming back More

Quickie....in and out Greeted upon arrival.....directed to the coffee and donuts.....botta boom....out the door. Steve Brawer is a very efficient service advisor and has al Greeted upon arrival.....directed to the coffee and donuts.....botta boom....out the door. Steve Brawer is a very efficient service advisor and has always performed his job well. More

Follow through is Great! I started with a simple o change that led to an oil leak. The reason is due to improper design I f the seal on a MOPAR oil filter. The dealer stood I started with a simple o change that led to an oil leak. The reason is due to improper design I f the seal on a MOPAR oil filter. The dealer stood by me to solve the problem by getting a properly designed filter and replaced all synthetic oil. That followed with a faulty access panel to the oil filter and they ordered a replacement door and installed it at no charge. I didn't appreciate 3 trips for a simple oil change but Jason made sure management stood by their commitment to resolve all issues. More

Recalls, oil change and tire rotation Called to schedule recall repair before Thanksgiving was told will receive call when parts came in. When I didn't get a call after a couple weeks I ca Called to schedule recall repair before Thanksgiving was told will receive call when parts came in. When I didn't get a call after a couple weeks I called to xx on status it took 3 calls to get connected. The lady apologized for that then scheduled the service, she told me if I asked when I come in they would wash and vacuume my truck. How ever when I picked up the truck it was neither vacuumed or washed. It was a rainy day so I understand why it wasn't washed. They did service and repairs in a timely manor no complaints about the work done. I used the curtiousy shuttle to take me home after drop off the driver was very courteous and very familiar with area roads. Overall I am happy with the service but disappointed with the timely response after initial call and them not doing the vacuume and wash More

Several recalls and oil leak Jamie was very helpful and knowledgeable. Truck was ready in a timely manner and everything was fixed properly. Yes I will recommend this dealer to an Jamie was very helpful and knowledgeable. Truck was ready in a timely manner and everything was fixed properly. Yes I will recommend this dealer to anyone that asks. More

poor service and poor customer service. Didnt fix what was wrong, I paid $900 TO CHANGE A PUMP, NOW they say the pump hasnothing to do with the battery going down. The guy told me my words Didnt fix what was wrong, I paid $900 TO CHANGE A PUMP, NOW they say the pump hasnothing to do with the battery going down. The guy told me my words were I WANT MY CAR TO START, and he said when I left the dealer, the car started, but I wanted the car to start EVERY day. It took them 12 days to change the fuel pump and that was not the problem. Today is back on the dealer, taken care by the supervisor, hope he does something withoup ripping me iff More

Tech listened and understood. I’ve been bringing my new purchased Jeep for 2 years. 8 months ago I informed them of a tranny issue 6k miles. The other techs of course found nothing I’ve been bringing my new purchased Jeep for 2 years. 8 months ago I informed them of a tranny issue 6k miles. The other techs of course found nothing as usual. After escalating it, and escalating it, finally they assigned tech Steve B to my vehicle. After a brief call with him, and bringing in the vehicle they discovered a faulty tranny and replaced it. Another thanks goes out to Sarah who brought this all together. (BTW this is a very brief summary). So from now on I will only request Steve. One thing I always found with ferman, they seem not to listen to customers Thanks More

Great Everybody had a smile on and Becky had the biggest smile of all. The service is awesome too. If I had a question they had the answer. Everybody had a smile on and Becky had the biggest smile of all. The service is awesome too. If I had a question they had the answer. More

Oil change I rate my service a 10. As always Jamie Kissinger was right on top of things. Was in and out very fast thank you for the great service. I rate my service a 10. As always Jamie Kissinger was right on top of things. Was in and out very fast thank you for the great service. More