Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Great experience Ed from the service department went above and beyond for me.He did more than I asked of him for my Charger so whenever I have to have maintenance done Ed from the service department went above and beyond for me.He did more than I asked of him for my Charger so whenever I have to have maintenance done on my car I will be going there. More

Freidly staff This was my first time there for service Jason was very friendly and other staff that I met were as well. I will return for furture needs Thank This was my first time there for service Jason was very friendly and other staff that I met were as well. I will return for furture needs Thank you Ben More

Service Writers are Ahhhhhmayzing Best staff around! Very helpful and friendly :-) Coordinating service from out of state for for my moms car has been a great experience with the k Best staff around! Very helpful and friendly :-) Coordinating service from out of state for for my moms car has been a great experience with the kindness and helpfulness of Jamie. I look forward to being back in town and working with Jamie again. More

Waste my time I brought my car in twice for the same issue just to be told Rico never even ordered the parts. It took them four hours at my second visit to tell me I brought my car in twice for the same issue just to be told Rico never even ordered the parts. It took them four hours at my second visit to tell me they don't have the parts. I've been told the parts are now ordered but I'll believe it when I see them. So it will take three visits, one of them having to take the day off of work to get two small cover parts for console. Severe lack of communication and disorganization. More

satisfied service mgr jason kept me informed through the repair. service techs were courteous but very busy. i felt taken care of. this service center has help service mgr jason kept me informed through the repair. service techs were courteous but very busy. i felt taken care of. this service center has helped me in the past and i am satisfied with the service More

Way too long for oil change and alignment. We waited nearly 2 1/2 hours fir an oil change and alignment. When we arrived our service advisor told us it would be an 1 1/2. After an hour and 40 m We waited nearly 2 1/2 hours fir an oil change and alignment. When we arrived our service advisor told us it would be an 1 1/2. After an hour and 40 minutes passed we went to them service advisor. We were assured that our car was next out. We waited an additional 40 minutes. Our service advisor never called or went to see what the hold up was. We were told that the lounge had soft drinks, donuts, coffee etc. Thr soft drinks didn’t work, the iced tea was warm and not very good and there were no donuts. Many employees went through the area but none noted these issues. I went to look in the showroom, I opened a car door and read the spec sheet. Never was I approached or spoken to. More

Oustanding The staff was courteous, knowledgeable & really seemed to want to resolve the issue with my convertible. Jamie Kissenger was great to work with. I am The staff was courteous, knowledgeable & really seemed to want to resolve the issue with my convertible. Jamie Kissenger was great to work with. I am very pleased with repair. More

not attentive left access panel to the break fluid reservoir off which was lying lose under the hood, also tightened the lug nuts with a impact wrench and standard left access panel to the break fluid reservoir off which was lying lose under the hood, also tightened the lug nuts with a impact wrench and standard impact socket and I had to use a 2 foot breaker bar to get them lose (supposed to use a torque socket when using an impact wrench ) This review has nothing to do with the service rep Jason, he has always done a great job for us More

Excellent My service advisor is always professional, keeps me informed and calls me immediately when my vehicle is ready, MOST dealerships do NOT operate this w My service advisor is always professional, keeps me informed and calls me immediately when my vehicle is ready, MOST dealerships do NOT operate this way. I appreciate being treated this way More

Above and beyond the service I expected. Everything was great even took care of problems that was listed for the vehicle that I was not evan aware off ....superior service on my visit indeed. Everything was great even took care of problems that was listed for the vehicle that I was not evan aware off ....superior service on my visit indeed. More