Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Great customer Sevice I was greeted promptly was treated very well They do recall that I Didn’t even know I had to get done. I would definitely recommend someone to come I was greeted promptly was treated very well They do recall that I Didn’t even know I had to get done. I would definitely recommend someone to come here for their quality of service. More

Awesome Service from Jason and Kevin the mechanic. Would recommend to all my Jeep Family! I have never received bad service!! Everything from purchasing my two Jeep's there with awesome sales people. T Would recommend to all my Jeep Family! I have never received bad service!! Everything from purchasing my two Jeep's there with awesome sales people. To the finance manager to the awesome service and maintance guys and gals. More

They were very professional and did a great job Excellent they were very professional and I would highly recommend them to friends we felt they really cared about our concerns and treated us with re Excellent they were very professional and I would highly recommend them to friends we felt they really cared about our concerns and treated us with respect. Jean Kramer More

Better communication and follow through I would have given you 5 stars if I did. Or have to wait by my car for 15 minutes. I fianally had to ask someone if I had to go inside or if a service I would have given you 5 stars if I did. Or have to wait by my car for 15 minutes. I fianally had to ask someone if I had to go inside or if a service person was going to come out to me. I was out there with 2 other people as well. Your team saw us outside and didn’t even come out to let us know that we had to go inside. Sry poor. I also called 2 times before. First took a message and no one called me back. Second time was Labor Day and they were closed Everything else was good. Time, checkout, etc More

Awesome Awesone experience, Jason Logue was the man and took care of my Jeep. Took care of oil change and had vehicle detailed after service. Waiting area was Awesone experience, Jason Logue was the man and took care of my Jeep. Took care of oil change and had vehicle detailed after service. Waiting area was very nice and accommodating. More

Not great I purchased a 2015 Dodge Ram 1500 beautifil truck, great customer service theexperience was great. I was told at time purchase i still remaining facto I purchased a 2015 Dodge Ram 1500 beautifil truck, great customer service theexperience was great. I was told at time purchase i still remaining factory warrnty and that the dealership gives a 3 month 3000 mile bumper to bumper warranty. I was given this speach twice, as it was explained that this is incase during the certfied inspection something may be missed. Well a few days after my purchase I notice moisture in drivers side headlight made an appt to have it looked at by the service center. APPT was At 1100 am two hrs later i am told its not covered under this warranty. Cause its cosmetic. So A saftey featured on a vechile that is requiref by law is a cosmetic feature. So I even ask how much one was was never given that info only that one was not on hand. When the service writer went to my truck to get information , he open my door and door hit the yellow pole chiping paint on my driver side door. The gentlemen informed His boss that issue was not addressed again. So the service portion of my experience sucked another wise great buying experience. More

Prompt, honest, had to order parts did so Had faulty wiper modules, ordered parts let me know when they arrived, performed replacement great job Even though it worked intermittingly, he said Had faulty wiper modules, ordered parts let me know when they arrived, performed replacement great job Even though it worked intermittingly, he said to replace Do I trusted him More

Very prompt on checking problem and calling to tell what the My vehicle was taken to Fermans on a tow truck and was checked out within an hour and called. with problem ! Was repaired in an hour and I was notifi My vehicle was taken to Fermans on a tow truck and was checked out within an hour and called. with problem ! Was repaired in an hour and I was notified that it was ready for pick-up!! More

Couldn’t be any more accommodating or professional! I travel further just because of how wonderful this dealership is. Have purchased multiple cars from Ferman Jeep NPR and had all service done through I travel further just because of how wonderful this dealership is. Have purchased multiple cars from Ferman Jeep NPR and had all service done through this dealership! More

Terrible service Came in for an oil change and to get something checked. First of all they completely forgot about my car and didn’t look at it till hours later when I Came in for an oil change and to get something checked. First of all they completely forgot about my car and didn’t look at it till hours later when I called to check on it when we had an 8am appointment. Then they told us the problem was with our battery and we needed a new one. Quoted us over $300 for a battery and over $60 to install it. Didn’t say anything about ordering a battery or anything. So I got a new battery and had it installed by Jim Browne for $20 because ferman would not call me back and whenever I called I could never get anyone in service. And on top of everything I was told it by ferman that the battery was the thing cause if the original problem that I took it in to be checked for. I replaced the battery and still the same problem. Clearly a half competent dealer. Will not be going back. More