Ferman MINI of Tampa Bay - Service Center

Friendly, Timely, Under Warranty The Service Center indulged my need for an inspection outside factory service recommended specs as I am going on a long drive next month (1000) miles The Service Center indulged my need for an inspection outside factory service recommended specs as I am going on a long drive next month (1000) miles and wanted to ensure the car was fully functional. Replaced my brakes and improved my stopping distance. Only took about 3 hours. Great service, covered by warranty and timely. More

Excellent, top-notch service was provided by the crew at Ferman BMW. As always, Jamie, Stevon and the awaiting valet staff delivered fast, efficient results in a smooth, streamlined fashion that I know I ca Ferman BMW. As always, Jamie, Stevon and the awaiting valet staff delivered fast, efficient results in a smooth, streamlined fashion that I know I can depend on whenever I come on. Thank you! More

From the moment I pulled up, everyone was very welcoming, kind, and helpful. Someone met me outside, escorted me to the seating area, and they explained exactly what was happening to my car. They ensured whe kind, and helpful. Someone met me outside, escorted me to the seating area, and they explained exactly what was happening to my car. They ensured when I left I knew exactly when to come back and what to check on to ensure my car stays well kept! I greatly appreciate everyone’s help More

Ferman BMW service I found the pros at Ferman BMW to be thorough and professional in servicing my vehicle. I recommend them highly to anyone requiring service on their I found the pros at Ferman BMW to be thorough and professional in servicing my vehicle. I recommend them highly to anyone requiring service on their vehicle.. More

review of service Cesar was very courteous. I needed my car back the same day and they made it happen. Eventhough I was not expecting to need that much in repairs, Cesa Cesar was very courteous. I needed my car back the same day and they made it happen. Eventhough I was not expecting to need that much in repairs, Cesar explained everything More

Jamie is very knowledgeable and keeled is informed every step of the way. Staff was very attentive to our needs and return the car when they said step of the way. Staff was very attentive to our needs and return the car when they said More

Great service job and detail department did a great job of cleaning my car. Looks like new again. I have worked with Cesar before and he is very accommidating!! of cleaning my car. Looks like new again. I have worked with Cesar before and he is very accommidating!! More

Simply put... NOT Good Service Ferman Mini of Tampa Bay’s Service dept is not accessible or responsive to its customers – even its loyal customers. It took one week (5 business d Ferman Mini of Tampa Bay’s Service dept is not accessible or responsive to its customers – even its loyal customers. It took one week (5 business days) to finally connect with someone in Service to see if I should have our car brought up to Palm Harbor or get the 2.5-year battery replaced in Sarasota (btw, no one ever called me back despite numerous voicemail/other messages I left… I had to keep calling back). Once I learned the battery replacement would be under warranty for a 2017 Countryman, I then had to wait an add'l 3 days to finally connect with someone in Scheduling to learn that Ferman Mini could not pick up a "dead car" in Sarasota and that I had to use Roadside Assistance (who was very helpful). Once our car was picked up/ arrived at Ferman, Courtney in service assured me that car would be the first one in the following day and would be done by mid-day (as there were no other cars in the queue). The following day, Courtney call to let me know our battery replacement was NOT covered under warranty b/c the car has to be driven an average of 100 miles/week and we averaged 93 miles. Hmmm. Still, car was on-track to be finished by mid-day on December 31st. Based on that schedule confirmation with Courtney, I set up a complimentary Uber ride via Roadside Asst. Then I tried 12 times to connect with Service from 11:25am-12:55pm to confirm our car was ready – 12 times! Either no one at Ferman's Main Operator line answered or in the Mini Service dept -- NO ONE! Once I got ahold of Courtney after 1.5 hours of trying, she informed me they had run out of batteries and a truck that was supposedly delivering more batteries had not yet shown up... so my car would not be ready until Jan 2 (as Jan 1 was a holiday). However, Courtney assured me she would call me by the end of the day on Dec 31 to update me on the status of our car. No surprise, NO call from Courtney. On Jan 2nd - no one called to let me know our car was ready. I had to call Service to learn it was finally finished. Once I learned our car was ready, I then called Roadside Assistance to initiate another complimentary Uber to take us to Ferman Mini. Our previous complimentary Uber via Roadside Assistance had “expired” on Dec 31st because our car was not finished. I then learned Roadside Asst couldn't re-initiate another complimentary Uber so we paid $117.75 of our own money to get to Ferman Mini to pick up our car. Net, a terrible customer experience. And to think, this is our THIRD Mini we have bought from Ferman Mini of Tampa Bay. Strongly questioning if we will ever buy a fourth (despite how good Ryan George in Sales is ) PS: Raven in Scheduling really tried to help me… several times, she was the only “live” person I could get ahold of. More

Both your Service manager and service representative were wonderful courteous helpful kept me informed. Very knowledgeable Your really should take the 25 words or more off because that is frustrating wonderful courteous helpful kept me informed. Very knowledgeable Your really should take the 25 words or more off because that is frustrating More

Cesar is always very quick to return a text to me as well as willing to go out of his way to be accommodating. It has been a please to work with him. as willing to go out of his way to be accommodating. It has been a please to work with him. More