Fields BMW South Orlando

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fields BMW South Orlando:
Everyone I encountered at Fields BMW S. Orlando was friendly, knowledgable and professional. My client adviser, Mikhail Bouzko, was especially helpful with teaching me how to use the high-tech devices on my new car. Picture Q with a low-tech James Bond! Love the car and all the perks from the dealership. I highly recommend shopping there for your next car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Fields BMW South Orlando:
To: Fields BMW South Orlando
9750 S. Orange Blossom Trail
Orlando, Florida 32837

Dear Santos Rodriguez,

We cannot express to you how extremely pleased we are with the excellent customer service we received from you and the excellent staff at Fields BMW South Orlando.

Following are some highlights:

1. The premier staff and facilities at Fields BMW South Orlando
Santos and the entire Fields BMW staff were consummately gracious and courteous, as well as perceptive and responsive during our vehicle search process. Led by the immaculate, bi-lingual, Volvo/BMW specialist, Santos Rodriguez, our interactions with Jennifer Hausmann and Robert in Sales; Bill Schmid and Jimmy in Finance; and Gary and Nancy Hernandez in Service were top notch.
Fields BMW’s showroom is clean and inviting with touches of home. Complimentary amenities, including four flavors of Haagen Dasz hard dip ice cream are available, as well as bottled water, coffee, soft drinks and a comfortable lounge area furnished with leather couches and a large LCD television.
Our toddler and first-grader were charmed by the Fields BMW kid’s playroom complete with toys and a television.
A business center with free wireless Internet accommodates corporate efficiency while awaiting vehicle service. A stroll through the Fields BMW gift shop reveals exciting BMW accessories and novelties.

2. The smooth sales process facilitated by Santos Rodriguez
Words cannot describe our sense of relief and ease when we first met Santos. Santos asked quality probing questions about our vehicle needs and budget and listened thoughtfully to our responses. Throughout the sales process Santos was informative and made perceptive suggestions and observations.
Santos showed us several beautiful, Certified Pre-Owned BMW’s. When we were unable to finance a particular BMW, Santos persuaded us not to get discouraged, and that he would find the right vehicle for us.
Over the course of the next several days Santos and I kept in touch via BlackBerry – either by calling or texting back and forth. In fact, you should call his cell today at (407) 233-8441 and tell him Brenden referred you. There’s nothing in it for me except to know that you’ll be in good hands while shopping for your next car.

3. Our great new ‘used’ vehicle!
We made a great deal on a 2007 Volvo S40 – still under factory warranty. Santos met us at the dealership at 6:00 PM – on his day off – to deliver our Volvo. He stayed with us until after the dealership had closed at 8:00 PM to explain all the features and benefits of the vehicle. He even installed our license plate right then and there – no temporary paper tag. What a guy!
We are so thrilled with the quality, safety and reliability of the 2007 Volvo S40 we purchased at Fields BMW South Orlando!

4. Call Santos today at (407) 233-8441 and tell him Brenden sent you
Our purchase may not have been a particularly high-profit sale, but Santos treated us like he treats all his customers. We saw this first hand. The more we got to know him, the more we saw that he is really just a great guy. I recommend that you call Santos Rodriguez at (407) 233-8441 and give him the opportunity to help you. You’ll be glad you did.
As a satisfied Fields BMW South Orlando customer, as a customer and friend of Santos Rodriguez, and as a lawyer, I recommend Fields BMW South Orlando and Santos Rodriguez without reservation.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Fields BMW South Orlando:
I have purchased many BMW's from Mic Romero when he was a sales representative at the Winter Park location. He has since been promoted and manages the sales team at the South Orlando location. I would high recommend Mic Romero and this dealership given their attention to every detail, follow-up and follow-through. They seek to understand the customers needs to the n'th degree and then go to work finding the perfect vehicle. Once the perfect vehicle is found they then go above and beyond making sure that it is detailed and serviced to the highest of expectations. I won't purchase a BMW from anyone else.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fields BMW South Orlando:
We are not new to BMW, we have owned ten BMWs in th last twenty years. The majority of our other BMWs were bought from the BMW dealership near our home(within five miles). Despite buying so many cars, we were somehow "forgotten" by our salesman who not only failed to recognize us when we walked on the sales floor, but when we had prospective buyers call him, he did not return their calls.

When a recent ad ran in the Orlando Sentinel advertising a lease promotion on a 2009 BMW 528i, I once again tried my local BMW dealership-this time with a different salesman. We were interested in leasing two cars at the price advertised in the paper. Not only was the salesman not aware of the ad, he tried to up-sell us to a more expensive car and told us there was not a car available at the ad price in the "entire system". We left to think about the new price. Over lunch(30 minutes after we left the dealership), we realized the car he had tried to sell us had a manual transmission (it was not on the lot, we were looking at a paper about the car). My husband called the salesman to tell him we did not want a car with a manual transmission.
When my husband identified himself to the salesman, the salesman did not remember who we were-30 minutes later! The salesman said the car did not have a manual transmission. My husband questioned him again and was given a condescending "you don't know what you are talking about" answer.

To make a long story shorter, the salesman who claimed he had been at the dealership for ten years called us a couple of hours later and said the car WAS manual, but he had "found" us another car- still not at the advertised price. Frustrated, we decided to try another salesman at another dealership.

Based on the above review by emmaplum I called Fields BMW South Orlando and asked to speak with Santos Rodriguez. I told what we wanted and what we were willing to pay. I also told him that we were loyal BMW owners. Santos took my information and told me he would do a little research and call me back within the hour. Thirty minutes later he called back and said he had located two cars which met my criteria-for the advertised price. Yahoo!

In her review, emmaplum said her car purchase with Santos was "seamless". That is a perfect word to describe OUR whole experience. Santo was in constant communication with us, arranged the paperwork so we would not spend a long time picking up the car and answered our questions in a professional manner.

Most of our car acquisition was handled over the phone or via fax- which was our preferred method. However, once we met Mr. Rodriguez he was, as he had been on the phone, very accommodating and caring. Mr. Rodriguez is new to Fields BMW. He does not exhibit the snobby attitude we have encountered with salesmen at other Fields Dealerships. He calls us every couple of weeks to make sure all is well with the new car. He is truly a great guy! If you are in the market for a new or used car, I HIGHLY recommend you seek the expertise of MR. SANTOS RODRIGUEZ. When you see him, tell him the lady with the salt and pepper BMWs sent you!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Fields BMW South Orlando:
I bought my first bmw with Mr.Mic Romero at fields bmw in winter park, I love the way he treats the customers, so when it came time for me to change my car i didn't think twice to go to him again, but this time he works at south orlando BMW. When we went to the south orlando dealer Mr.Romero introduce us to one of his sales rep, Mr. Santos Rodriguez. Its been a pleasure to do business with both of them. Mr. Romero and Mr. santos are both great person and the main goal for them is to make sure you get what you are looking for. They also make sure that you feel comfortable the minute you walk into the dealer, I will recomend them to any one, and I will sure be back to make business with both of them when I need to trade in or purchase a new vehicle.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Fields BMW South Orlando:
I would not hesitate to recommend this dealer. I had outstanding care during my purchase of the vehicle. I went online to look at the cars and sent an email. I was contacted by Pablo via email. I told him I would be near this dealership and to call me back at 1200. 1201 I received the call and he said he would have someone call me to introduce themselves and they would be waiting for me to arrive. I was not in the door when I was greeted by Mr. Rodriguez. He showed my what was available, we took the car for a drive and when we returned we sat down to talk. It was not a high sales push, I told him I wanted the bottom line and I would need time to make a decision. This was on Friday at 2:00 pm. I went home to think about what I was doing and on Saturday I received a text message from Santos asking if I had thought about it and if I needed anything, I told him I was still trying to decide but I had a question about the transmission. He immediately emailed me information and continued throughout the weekend to answer question and again without pushing a sale. I did see another dealership that was near my home and I must say they could learn a lot from BMW South Orlando. I made my decision on Tuesday and faxed the paperwork to Santos. It was seamless. I picked up the car and was out on the road within 45 minutes. It was the best experience I have ever had in purchasing a vehicle. I work both in Orlando and Brevard but live in Brevard. Santos recognized my time constraints and did an outstanding job of making the process easy. I think what I loved the best was the no pressure sales. It allows the buyer to think, ask questions, and make the decision. It is a win, win. When you take this approach in sales it will work. The customer is more comfortable with their decision and has no regrets. I would highly recommend this dealership to anyone one. I would also refer them to Mr. Rodriguez. He listens and that is important.

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