Fields BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Fields BMW:
I walked in with a family member who was looking to test drive a BMW X3. The salesman, who was very undereducated about BMW, said there were no X3s. I told him to check again. He came back with a filthy X3 which had JUST been offloaded a truck after coming from Germany. It was disgusting. Also, it had LESS THAN ONE GALLON OF FUEL IN THE TANK. We had to stop at a gas station so they could full it up. When I asked about the car, he proceded to read off all the options the car had, not even telling us any features. It was the worse test drive ever. I then told him about my car, and told him the model name and trim level (I will not mention it here for privacy). Anyways, the BMW I have was just redesigned, and it has a unique model trim, which is quite obvious. He then asked me, "what year is it?" I repeated the model and trim, and told him it was only made for one year. He hadn't a clue. Meanwhile, @ the dealer, his desk faces the model I have. He said he just transferred from Toyota two months ago, and he didn't know about BMW. I asked him why, but he did not give a response. At that point, we walked out. Never, ever, ever buy a BMW from Fields BMW. It is not worth it.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Fields BMW:
Great Dealer

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Fields BMW:
Level 1 Service on Monday. Fan clutch replaced during service plus the other extras. 1400 dollars. Get car home Monday evening park it until Wednesday morning, pool of fluid under car! I call Fields and I'm told to bring it in on Thurday 7 am. I report at 7 am, grease monkey looks a car 8 am. I'm told the anti freeze resevoir is leaking. I authorize replacement. Car is poorly washed and delivered to the front door. I pay 240 dollars. I check under hood and find the fan cowling broken. They deny any responsibilty. How that for service? BMW engineers a grat car and it's too bad Fields BMW can't service them properly.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fields BMW:
I've taken my 2000 5 series here multiple times. Only 1 slightly bad experience where they didn't discover they had ordered the wrong part until they were 50% done. ugh ! They did however, give me a loaner on the spot. I found the service advisors very fiendly, pro-active, and informative. They were also extremely quick at diagnosing most problems. I really have no complaints. The late service hours are a real plus.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fields BMW:
These guys were great. I showed up on a busy Saturday and John (Sls Mgr) showed me the cars he had and gave me the best price I'd heard all within 25 minutes....no games, no BS. Regrettably, the color /option package did come together so I didn't buy the car there, but this is the guy to get it done.
I did use their price elsewhere though.......

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fields BMW:
My 540 overheated so i took it in.. They told me it was the expansion tank so I had it replaced. I brought the car home the next day the same thing happened. When I called them to find out what was going on, all I got was someone will call you. No one called. I finally got the car towed in and then they said something about a thermostat which was 80 dollars. I ended up paying over 400 for the tank and 80 for the stat. Who is to say that I really needed a new tank? No one would answer the question and pushed me away.

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