Fiesta Kia - Service Center

Great customer service, amazing team work very clean facility I loved going there Justin was great and comprehensive facility I loved going there Justin was great and comprehensive More

Lack of communication…. . when told it would take 3 or 4 hours, called a number of times and no answer or return call. I when to the dealership, It was ready except for an o . when told it would take 3 or 4 hours, called a number of times and no answer or return call. I when to the dealership, It was ready except for an ordered part…..this was the next day in the afternoon… this was the first time that this happen at Fiesta…… More

Work was done in less than an hour. Tyron was very nice, pleasant and professional. Tyron was very nice, pleasant and professional. More

I had previously taken my vehicle in for a recall. They worked on it but said they needed to order some parts and they would be delivered in a couple of days. Way beyond a week passed and I was about They worked on it but said they needed to order some parts and they would be delivered in a couple of days. Way beyond a week passed and I was about to call when I received a call from a young lady who said my parts had been there waiting for me to bring the vehicle in. Well, I never received a call when they arrived. Poor service! But once I finally had the car there the service was good and the service agent was very helpful More

Great communication. Service department told me what was needed to be done. I'm happy Service department told me what was needed to be done. I'm happy More

Ralph was extremely helpful, he listened to our needs and a pleasure to work with. a pleasure to work with. More

I was introduced to the service department and they made my first appointment for 8 months from now. I had no other business there. my first appointment for 8 months from now. I had no other business there. More

My only real complaint is that it took over 2 months to do the recall repairs on our Kia Sedona. It might not have been such an issue except that nobody, and I mean nobody contackted us not even once. We h do the recall repairs on our Kia Sedona. It might not have been such an issue except that nobody, and I mean nobody contackted us not even once. We had to call them several times just to find out what was the roblem and what was going on. More

The moment Justin saw me, he complained to me about my last review. How he knew it was me was concerning, given his level of anger. I was there for the 4th time for the same issue so I was reasonably upse last review. How he knew it was me was concerning, given his level of anger. I was there for the 4th time for the same issue so I was reasonably upset. I had an 8am appointment. My car was not looked at until 10am, for a 20 minute job. I asked what else was being done to my car (i was watching the wok), only to find out that the multi point inspection that i was in for the week previous was not completed. As I was leaving, Justin continue to argue with me, finally telling me I could take my business elsewhere. Given the complete lack of customer service and the needed repeated visits, I will. Justin was not the only staff with below average customer service skills. More