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Findlay Honda Henderson - Service Center
Henderson, NV
923 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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923 Reviews of Findlay Honda Henderson - Service Center
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August 18, 2025
Their service is good. I came for routine maintenance. I'm happy that someone came up to greet us in express service (name:Antonio). I was greatly impressed with the quick I came for routine maintenance. I'm happy that someone came up to greet us in express service (name:Antonio). I was greatly impressed with the quick routine checkup, thanks to the maintenance service team. Keep up the great work. More
by gina20c
August 17, 2025
Went in for routine maintenance, all I needed was an oil change and tire rotation! Low mileage and no known issues except the maintenance light was on. Made a morning appointment and I was on time. My ad change and tire rotation! Low mileage and no known issues except the maintenance light was on. Made a morning appointment and I was on time. My advisor was Anthony Carmona who didn’t really introduce himself in the beginning and I didn’t know his name till end. He just basically confirmed appointment asked what I wanted done and he immediately gave me Honda recommendations. He said he would call me when it was ready. No probing questions like if I was going to wait or needed transportation. But, he did specifically say it would be done in an hour and half so that’s why I agreed which was a mistake. The time goes by and no update. All the people who arrived before and after me leave. No follow up, I did see him walking floor talking to other customers and go to service area and standing around. I go to desk at noon and ask about my car and they have to call Anthony. He says its going to be another hour and a half. At this point, I’m unhappy and upset but only explanation is they are very busy and can offer transportation and discount. So another 2 hours pass and still nothing. Even the other advisors already there see me sitting in waiting area and tell Anthony to just go get my car. They were actually more helpful than he was. Go back to desk and finally, they pull up my car to the front so I can leave and by now it’s already 2pm. The delivery time was in no way reasonable, no multipoint inspection was explained, nor were services rendered agreed upon. Trust is broken and would not return. It’s a shame as I bought my car there and got great service before, but this experience of dishonesty and mediocre service for routine maintenance is absolutely unacceptable. Makes me question whether their other services are legit if the basics aren’t covered. I don’t recommend going there anymore. Dishonesty and failure to communicate and provide customer service are the reasons for this review. Please improve if you want to keep customers. More
by catrin702
Employees Worked With
Anthony Carmona
August 17, 2025
Needed the oil change fast, was ready to live town on a long trip. The oil counter clicked over to 15% from 30%, did nit want to drive it 400 miles one way. Swung by Findlay Honda early am was third in lin long trip. The oil counter clicked over to 15% from 30%, did nit want to drive it 400 miles one way. Swung by Findlay Honda early am was third in line. Honda consultant, Cole greeted me and checked in my Honda Pilot, I told him I was in a hurry heading out of town! My oil change was done quickly, parked my car right the entrance to the Express Service. I was on the road quickly. I appreciate Findlay Honda’s consultants and technicians they know their job and the requirements of their customers! Cole was professional and courteous, that counts! Five Star service! Recommend Findlay Honda for maintenance and express service! More
by Gary S
Employees Worked With
Cole, Consultant at Express Service
August 16, 2025
I have purchased three cars from this dealership and have been very happy. Judy is great in the service department. If you have any questions or need help definitely ask for her. been very happy. Judy is great in the service department. If you have any questions or need help definitely ask for her. More
by Dm89011
Employees Worked With
August 14, 2025
Atrocious operation. Tried to scam us for a service that should be covered by warranty. If we had not reacted strongly, we would have been charged $6000. They still essen Tried to scam us for a service that should be covered by warranty. If we had not reacted strongly, we would have been charged $6000. They still essentially stole $400 from us. They constantly email and text customers to bring their vehicles only to be scammed. Stay away. We will never go back! More
by seanabid
Employees Worked With
August 13, 2025
Kacey provided great customer service and kept me updated. My vehicle was completed before the estimated completion time. I couldn’t be happier. Thank you So Much Kacey updated. My vehicle was completed before the estimated completion time. I couldn’t be happier. Thank you So Much Kacey More
by Maribelpereida
Employees Worked With
August 13, 2025
I had a battery that completely died and needed to be replaced. Kacey from the Henderson Honda Service Department said to bring down whenever I could. I got there at 3:30 PM and Service writer, Jeremy replaced. Kacey from the Henderson Honda Service Department said to bring down whenever I could. I got there at 3:30 PM and Service writer, Jeremy Santos helped me. Jeremy and Kacey were great! I was in and out within an hour. I had a very busy Saturday and they worked with me 100%. Thank you! More
by anniida
