Findlay Toyota Prescott

Mr. Hixon, I have been a loyal Toyota customer for over 25 years because of the reliability of the vehicles and the service provided until now. In March of 2024 I moved from Phoenix to Dewey Arizona and ha 25 years because of the reliability of the vehicles and the service provided until now. In March of 2024 I moved from Phoenix to Dewey Arizona and had a 2018 Rav 4 that I loved but because of where I moved being on a dirt road my Rav would get stuck so I visited Findlay Toyota and traded my vehicle in on a Toyota Tacoma 4x4 which I love. I was only provided 1 key and my sales person said they would provide another key and key fob which never happened. On May 19, 2025 I brought my vehicle in for an oil change and to diagnose why my AC was blowing hot air. My service advisor was David Rodarte and my technician was R. Broadbent and I advised him it was my only vehicle and I had no other option but to wait at the dealership and was provided no other options. After 6.5 hours later I was told I my compressor and clutch was bad and it wasn't under warranty and they would have to order it from California and the cost would be $1,700 which I paid. I brought my vehicle back on May 25th, 2025 and after waiting another 7.5 hours at the dealership my compressor and clutch were replaced and I was told everything was working correctly. I also asked about the extra key and key fob that I was promised when I bought the vehicle and was willing to pay for it at this point even though I was lied to by the sales person. I was provided the extra key at no charge but was told they couldn't provide the key fob because it wouldn't program and I would have to go elsewhere. As soon as I starting driving on the road my AC was blowing hot again. On June 4th, 2025 I brought my vehicle back for the same issue and 4 hours later I checked in with David (since there was no communication from him) and was told they evacuated the system twice and are still having the same issue and are having trouble finding a diagram for my vehicle that your dealership sold to me a year ago and it might be another bad compressor and to wait another hour. After an hour I saw my vehicle sitting in the outside of the service department and went to David again for an update and was told now its a condenser problem. I asked how much now for that and David responded I don't know and will get back with you tonight. I still have not heard from him and don't expect to. I have spent 20 hours sitting in your dealership and 4 days off of work only to not be communicated with and my problem unresolved. I don't know what else to do here and don't think customers should be treated this way. Thank you for your time reading this and I hope we can come to a resolution soon. (This manager didn't want to deal with the problem and pushed me off to another manager) More

It is always a pleasure working with Alan Hoover. He makes car buying an enjoyable experience. He is so caring and sincere. He made us feel so comfortable about our purchase and made sure we knew eve He makes car buying an enjoyable experience. He is so caring and sincere. He made us feel so comfortable about our purchase and made sure we knew everything about our new car 🚗. And that we were always welcome to call or stop by if we had any questions. More

We have purchased two new 2025 vehicles from Findlay Toyota over the last six months. Both were smooth and to the point. Good buying experiences. Toyota over the last six months. Both were smooth and to the point. Good buying experiences. More

Alan Hoover is very helpful with finding me the vehicle of my dreams and it's a fascinating drive. of my dreams and it's a fascinating drive. More

Alan really knows the Hybrid Highlander and was very helpful in orientating us to the vehicle. His approach is low key and friendly. He was pleasant and very easy to work with. helpful in orientating us to the vehicle. His approach is low key and friendly. He was pleasant and very easy to work with. More

Alan Hoover was the epitome of what a salesman should be! He reached out to us, was consistent in his communication with us as we waited for our car. He had paperwork ready for us when we arrived. He patient He reached out to us, was consistent in his communication with us as we waited for our car. He had paperwork ready for us when we arrived. He patiently spent 1 1/2 hours explaining the functions in our car. He also called the evening after we got home to check in and see if we had questions. We will heartily recommend him to anyone we know who is looking for a car. More

The Findlay Toyota dealership is top notch! From the beginning to receiving our car, we were kept informed by text or phone call. They communicate well with each other. And the customer is firs From the beginning to receiving our car, we were kept informed by text or phone call. They communicate well with each other. And the customer is first! More

I totally enjoyed my buying experience at Findlay Toyota of Prescott because of their total honesty and transparency. Alan was kind and very knowledgeable. I feel like any one who meets him would feel the of Prescott because of their total honesty and transparency. Alan was kind and very knowledgeable. I feel like any one who meets him would feel the same way. More