Findlay Volkswagen Henderson

Partnered with Horacio to purchase a new Taos, very personable, very helpful, customer service bar was set high. Easy to work with and the process was easy. personable, very helpful, customer service bar was set high. Easy to work with and the process was easy. More

Don’t even know where to begin my son’s Jetta TDI was totaled. So I found one with some issues after I purchased took it straight to dealership to have timing belt replaced. Then I had a REGEN issue and totaled. So I found one with some issues after I purchased took it straight to dealership to have timing belt replaced. Then I had a REGEN issue and they said it’s thermostat, After replacing the thermostat which takes 3 hours took back to be told needed NOX catalyst replaced 400 miles after picking up car Turbo granades replace Turbo to have Nox catalyst issue again they replace it under warranty. To come back to be told thermostat is bad again so this will be 3 in a year. To be told thermostat is bad again. Then Girl techs sends video of the Cam seal leaking 10000 miles after they replaced everything in timing area except for the seal and says I should replace it all again. Oh they know the seals fail around 150000 miles but do they say hey while we are charging you 3000 you might want to replace this 25 dollar seal.. I spent over 5000 at dealership and another 1000 plus at my house. Truthfully I have no faith in most of the techs there. I think Miguel is the only one that haves a clue… I told them last visit I am done picked up car I will drive it till it blows up at this point… My car was there when the computer system got hacked and that’s when they did the timing belt and I thought the bill was a lot more than last time but never got a printout due to they had no computer sytem cause they were hacked.. I learned after the techs were only working on what was there so I am pretty sure he padded up the bill nickel and dimed me. They kept my car hostage cause no one there knew how to release it over a month this xxxx went on. I own 3 TDIs but to be honest VW doesn’t really make a great car there electronics are sub par. You can’t have remote start and open the door without car shutting off I really don’t care for the Findlay Group and I won’t be purchasing a car from them ever again granted I purchased 5 cars from them I really think the customer service has gone to crap…. I can buy a part online for my car OEM for literally half the price they charge, so I ask them why so much they say Vegas prices I call it pure Greed… they have lost. Customer I can go somewhere else and get ripped off… The only way I will ever buy another VW is if they bring back the TDI but they got caught with their pants down on that one too… Dealership just ain’t the same anymore… Pretty sad More

Very professional, Findlay VW are always good to me for the past 10 years. Will stay in business with them the past 10 years. Will stay in business with them More

Service staff is great Loved getting video of what tech was doing in real time was doing in real time More

I like the people at this dealership, especially in the service department, but yet I can rate the dealership higher that a 3. I bought my vehicle new in November 2021 and only last month did my problem service department, but yet I can rate the dealership higher that a 3. I bought my vehicle new in November 2021 and only last month did my problem with my brakes get resolved. They knew it was an issue. This time I booked in my car to address an infotainment issue that I had previously mentioned when getting my car serviced. I was told 2 to 3 hours and to bring my car in as early as possible if I was going to wait for it. I arrived and had the car checked in by 7:38 am. At 8:55 I was told that my car hadn’t been started and there were a few ahead of mine. So much for my appointment and getting in early. Closer to 10:00 am I was offered a Loaner car, I have always been told that they weren’t available, it seemed to coincide with a group of Volkswagen guests viewing the dealership, maybe getting potential complaints out of the way was the real reason a loaner was available? I finally got my car back at 5:00 pm, at this point I wasn’t unhappy because at least I had a loaner. Then I read what had been done. The problem had been fixed BUT, it was a known problem dating back to a TSB from early 2023. There was explanation as to why it hadn’t been addressed at previous services. Vicente and Jesse on the service desks are great, I have no complaints about how they do their jobs, they are very good, but there seems to be a disconnect with service delivery with Volkswagen at a corporate level. I don’t meant at the dealership level. For whatever reason I always feel like VW at an institutional level isn’t bothered about supporting dealerships in providing the best service experience. I love my VW Atlas, it’s my fourth VW and I recommend it, I just feel like VW corporate cut corners and only address needs when customers complain enough to become a nuisance. Not Findlay’s fault perhaps, but it harms their customer service delivery. More

I TOOK MY CAR TO FINDLAY VOLKSWAGON. , THEY'RE WAS A SMALL TICK IN THE MOTOR., I ALSO HAD 3/4 TANK OF GAS., THEY CALLED TO TELL ME I NEEDED A NEW MOTOR FOR WHICH I HAD TO PAY $10,000., , THEY'RE WAS A SMALL TICK IN THE MOTOR., I ALSO HAD 3/4 TANK OF GAS., THEY CALLED TO TELL ME I NEEDED A NEW MOTOR FOR WHICH I HAD TO PAY $10,000., WENT TO RETRIEVE CAR., THE GAS LIGHT WAS ON, THEY DROVE MY CAR TOO MUCH IT RUINED MY MOTOR. THEN I GET A RESPONSE TO MY FIRST REVIEW AND THEY'RE TRYING TO TELL ME HOW MUCH GAS I PUT IN MY OWN CAR!! SAYING IT WAS LESS THAN A 1/4 TANK. LIARS!!. THEY OUT AND OUT RUINED MY MOTOR!! OFFERING TO REPLACE IT FOR ME IN THE AMOUNT OF $10,000. More

I have never had a better purchasing experience before! I brought my broken 2016 Passat to Findlay to have a diagnostic done to find out the engine was shot. I would have to replace the engine which wo I brought my broken 2016 Passat to Findlay to have a diagnostic done to find out the engine was shot. I would have to replace the engine which would be more than the car was worth so my wife and I asked for options. What Findlay VW did for us was give us trade in value for our broken car, gave us a discount on a new lease and Stacy Triana our sales consultant took all the time we needed to find us the best car for us. We test drove several, looked at even more and finally settled on a new Tiguan. Makala the service advisor was our fist angel who directed us to Stacy, then we were taken care of by Twala Wagner in Finance. Again, THE BEST car buying experience I have ever had. I've owned 5 other VW'sand dozens of other cars in my 55 years of life and never have I been treated so well. Will go there for as long as I live in Nevada. More

I have purchased two cars from this company and wanted to provide an update on my post-purchase experience. In July, I bought a 2022 Arteon from this dealership, and although the sales representative is no l provide an update on my post-purchase experience. In July, I bought a 2022 Arteon from this dealership, and although the sales representative is no longer there, the finance/sales manager remains. Recently, I discovered that some of my finance paperwork, detailing the breakdown of my trade and the costs on my loan, was missing. Unfortunately, my credit union's disrespectful behavior and poor communication worsened the situation. Post-purchase, I learned that the Arteon model had been discontinued, information that would have influenced my decision. The low trade-in value, coupled with the discontinued model, has made my interactions with others concerning my car disheartening. Additionally, the car experienced electrical issues after purchase, and despite three visits to the service department, the problem remains unresolved. While the dealership was communicative during the purchasing process, attempts to reach out for assistance and information have been met with silence. Despite my expressed need for help, especially considering my health issues, the dealership has not been responsive or supportive. This situation has added unnecessary stress to my ownership experience. I am sad to say but I do not like being a VW owner and can't wait to get out of this car as it's been nothing but stress and a headache. More

If you are in the market for a VW go see Luke Dagger at Findlay Volkswagen. He was the best salesman we’ve ever had and made the often long and stressful process of car buying fun! He was friendly, knowled Findlay Volkswagen. He was the best salesman we’ve ever had and made the often long and stressful process of car buying fun! He was friendly, knowledgeable, and got us exactly what we wanted. We are so happy with our beautiful new car and have Luke to thank for a great experience at Volkswagen! More