Firkins Chrysler Jeep Dodge Ram

Doing business with Jeremy and Geo at Firkins C,J, D used car department was a very pleasant experience. They answered questions and walked us through the process pleasantly. My wife and I found a MI car department was a very pleasant experience. They answered questions and walked us through the process pleasantly. My wife and I found a MINI Cooper S on their website and used the Carfax to discuss issues we wanted to address when we went to look at it. The car looked like it was in relatively good condition with a very low tire. we took it for a test drive and the car did not indicate the tire was low so we just assumed it was the way it was parked, (it had leaves on the parking spot). Pleased with our test drive our next major concern was that it was not a flood vehicle. When asked if they could put it in the air for inspection, they allowed us to check for rust and oil leaks. We found no leaks, no rust. And we purchased the car. Again I can’t say enough about my sales people. So we drove home to Spring Hill, Fl 70ish miles away. The next morning going to visit family the car’s computer indicated that the driver’s rear tire was low but I could proceed at a lower speed. (My wife was driving 80 on I-275) 2 minutes later the computer said low pressure find a safe place because tire is not safe to drive on. FYI, tires are run flats. We were able to limp the car to tire kingdom and they removed the tire and called me for inspection. The gentleman explained, the run flat previously had a nail in it and it had removed and instead of putting on a different tire on for safety it was just aired up and due to riding the tire it started to separate. The guy from tire kingdom did not have the tire needed for the car so we had to arrange for a tow to MINI Cooper Wesley Chapel. Now keep in mind this has all happened in less than 24 hours from buying and less than 100 mile driving. Upon inspection at MINI Cooper tire kingdom was correct in saying tire was unsafe and separating. Another tire was under mfg minimum tread wear and needed to be replaced, and the other two were barely above minimal tread wear. So With the removal of that nail on a tire that is not fixable, to having poor tread on the rest of the 3 we bought all 4 tires and almost $1600.00 later my question is, how does a dealership in good conscience sell a car that is unsafe? More

People are courteous, prompt and efficient. I was greeted within 3 minutes after arriving. They seemed concerned about my being satisfied with their service. I was greeted within 3 minutes after arriving. They seemed concerned about my being satisfied with their service. More

Wow! Billy was my advisor and he was great!! Always Great service at Firkins Chrysler Jeep Dodge Ram!!! Billy was my advisor and he was great!! Always Great service at Firkins Chrysler Jeep Dodge Ram!!! More

I went to get a checkup for my vehicle without an appointment. Ms. OShia made sure that I received service even though I didn’t have an appointment. She quickly spoke with Mr. Billy, and Mr Billy was appointment. Ms. OShia made sure that I received service even though I didn’t have an appointment. She quickly spoke with Mr. Billy, and Mr Billy was very happy to help me. In less than two hours, my service was completed. Thank you, Mr. Billy and Ms. OShia best team ever! More

Great experience, wonderful people, fantastic car. All went well and we’re extremely happy with our choice. All went well and we’re extremely happy with our choice. More

John is amazing, always attentive and helpful and respectful of your time. Love this dealer. respectful of your time. Love this dealer. More

The service coordinator I worked with was absolutely excellent from the moment I arrived until my car was finished. As I was getting ready to drive back home, the service coordinator made a point of co excellent from the moment I arrived until my car was finished. As I was getting ready to drive back home, the service coordinator made a point of coming up to my car, shaking my hand and making sure that I was completely satisfied with the work. Communication was excellent throughout the process of evaluating my vehicle, ordering what was needed, and lining up a time for the installation. The price for replacing a damaged Michelin tire was $100 cheaper than at Tires Plus. Based on my experience I highly recommend this dealership and their service department. I will come back again when I need service on my Pacifica Hybrid Limited. More

Scott was do incredibly helpful, informative, professional a d he truly is the closer. We are thrilled with our new purchase. Thank you professional a d he truly is the closer. We are thrilled with our new purchase. Thank you More

Had a very seamless experience from start to finish with Logan. Very direct, transparent, and upfront with all information. Logan. Very direct, transparent, and upfront with all information. More

Bob Firkins is a pillar in this community. It was an awesome purchase experience. Shawn and Andy did a great job. It was an awesome purchase experience. Shawn and Andy did a great job. More