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First Team Toyota - Service Center

Chesapeake, VA

2.8
23 Reviews

23 Reviews of First Team Toyota - Service Center

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May 02, 2025

Worst dealership. Buy an 80k vehicle. Have 2 warranty concerns at less than 7k miles. Ask for a loaner and told you will have to pay for it. I am under factory warrant More

by outten3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick service manager Nick general manager
July 25, 2024

Monte Sanford was a tremendous help to me by explaining and demonstrating how to unlock the "kiddie lock" feature on the rear passenger doors of my 2018 Toyota Corolla. I was ready to drop the car off for More

by adonnal
Recommend Dealer
Yes
Employees Worked With
Monte Sanford
May 06, 2024

Thanks so much Miranda for keeping me informed and my vehicle. Great service! Keep up the great costumer service. More

by sbyrd1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda
April 30, 2024

Thank you Miranda for being so kind and helpful. You have the best attitude! Thank you for taking such good care of my vehicles. Thank you Misty More

by Denthyg09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda Godfrey
March 06, 2024

If l could give a lower rating l would. It took a day and a half to diagnose a problem after l told them what the issue was at drop off. They gave a $3400 estimate to replace the torque con More

by diggerrice01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Reese
February 28, 2024

Outstanding service! David Reese provided the best service I have ever experienced. I would consider him as a valuable asset for First Team Toyota. He truly knows how to More

by 2951shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Reese
February 21, 2024

The dealership was good and helped me get into my car. What I do not care for is the FORCED services when you try to use the free oil change for life program! It is ridiculous to pay a minimum of $55 to h More

by scot23503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager at First Team Toyota and First Team Subaru
February 09, 2024

We don't know what Toyota Service Advisor Russ Pena is taking. But we do know what he's psyched up with! He's surrounded by motivational signs hanging everywhere, like "First Team Forever" or "FIRST TEAM More

by H. DuVall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Russ Pena and Technician Franklyn Sherwood
February 07, 2024

First Team Toyota is the only Toyota dealership near me or I would never ever use them. Since this last visit for a simple oil, I now have a 5 or 6 inch oil spot on my driveway and a skid plate covered in More

by 69zee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcellus
February 03, 2024

Worst experience ever bought my truck there and have been treated like garbage ever since the service sucks from the time you pull in the garage til the time you leave. More

by boneman7557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unsure
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