Fitzgerald Subaru Gaithersburg

Brian Sainz helped me find the perfect car, he was very attentive to what I was looking for! attentive to what I was looking for! More

Love this dealership. My intention was to purchase a Toyota, but I ended with a Subaru in my favorite color. Thanks to Sheree, I am loving my vehicle. I think this deale My intention was to purchase a Toyota, but I ended with a Subaru in my favorite color. Thanks to Sheree, I am loving my vehicle. I think this dealership is well kept and the staffs are very welcoming. More

Sheree made our car buying experience so easy! She was so friendly and made us feel like family! I recommend buying a car from her if you’re looking to have a car buying experience! She was so friendly and made us feel like family! I recommend buying a car from her if you’re looking to have a car buying experience! More

Was listened to and I was helped into a great car. Was a pleasurable experience working with Sheree. Was a pleasurable experience working with Sheree. More

We are in the market for a new SUV for a young family (due in 3 months with our first baby). Fitzgerald had the vehicle we wanted. Two others declined to purchase the vehicle and we were up for the pur (due in 3 months with our first baby). Fitzgerald had the vehicle we wanted. Two others declined to purchase the vehicle and we were up for the purchase. We completed the finance process and were quickly credit approved (virtually - pandemic and pregnant women in a dealership was not recommended by the doctor). After our personal credit was ran and approved, we never heard anything! We called, and called and called. Two days later no answer. Finally I connected with a big wig from the manufacturer and received a quick response from them, not the dealer, why we weren’t sold the vehicle. Funke (saleswoman) lacked the simple follow up. Jenna Keller (sales manager) was flippant and careless. We gave her our paperwork and social security number to Jenna Keller and never received a call back with any update. We left multiple messages and emails for general sales manager Felipe Teixeira, as well as multiple messages for Scott Ascher - including text messages (another sale manager who failed to call us back). It’s incidents like this that warrant the traditional dealership model be wrecked by new entrants into the marketplace like Tesla - who doesn’t have any authorized dealers, just corporate stores. Imagine be told you are going to be sold a specific car, give your financial and personal information and never hear back after being credit approved. What an awful experience that could have been remedied by one call from anyone with any sibilance of leadership skills or business acumen. Thankfully the manufacturer’s corp team picked up the phone to give a status update so we could move on. I would never do business with Fitzgerald, as this appears to be a systemic problem that could have been solved by any one person at the dealership. Jenna Keller, Felipe Teixeira and Scott Ascher failed us and provided a horrid experience. Frankly, I don’t even have a beef with the saleswoman, Funke, as she is required to report to this type of leadership team. More