Fletch's Buick GMC

Fletch's fast track always have done a good job for me. The employees are friendly and I trust the opinions they give. I would recommend them for service to others. me. The employees are friendly and I trust the opinions they give. I would recommend them for service to others. More

My car was taken to Fletch's after it was involved in an accident. Fletch's had my car for 7 weeks after the accident and it still wasn't fixed. I was told they, "couldn't figure out how to fix the last 5 accident. Fletch's had my car for 7 weeks after the accident and it still wasn't fixed. I was told they, "couldn't figure out how to fix the last 5%". They gave me my car back and I was told I needed to schedule a time to bring it back because they technicians were too busy. Too busy to work on my car that had been in their shop for nearly 2 months?? As soon as I got into my car after getting it back I noticed a few buttons on the front doors were scratched. I brought to their attention. A week later I had to take my car back to Fletch's so they could finish fixing it. They told me they decided it was not their fault the buttons were scratched. They said they would install new parts for me if I paid the $200 for the parts. I had to pay for parts that I know and they know they damaged? That is not right! During my discussions with them about this I was talked down to repeatedly. I was told women don't always notice things on their cars. I was also told the buttons are very easy to scratch. If that is the case how are they so sure they did not scratch them? In the end it took 10 weeks to get my car back, fixed from Fletch's. And no, they did not replace the buttons they damaged. More

DAn is a caring and knowledgable Sales PErson, He and th dealership cares. Don't find that in many places. They truley want a happy customer. Service has been exceptional. The F and I person is caring an dealership cares. Don't find that in many places. They truley want a happy customer. Service has been exceptional. The F and I person is caring and knowledgable also. Teh dealership facilities are CLEAN and well managed. Purchasing and taking delivery of a vehicle is a very pleasant experience. More