Fletcher Jones Motorcars of Fremont

Had a wonderful experience working with Marvin Ledesma at Fletcher Jones Mercedes-Benz Fremont. From the very beginning, he was professional, transparent, personable, and genuinely enjoyable to work with thr Fletcher Jones Mercedes-Benz Fremont. From the very beginning, he was professional, transparent, personable, and genuinely enjoyable to work with throughout the process. What stood out most to me was that he never made the experience feel transactional or high-pressure. He took the time to walk through every detail clearly, listened carefully to my concerns, respected my perspective, and always kept the conversation honest and collaborative. Even during negotiations, he kept things lighthearted and positive, which made what can often be a stressful process feel surprisingly comfortable. Marvin also went above and beyond after the sale — taking the time to help set up the vehicle properly, walking me through features, helping with the app and connectivity setup, and even connecting me with a service advisor he personally recommended. Those thoughtful touches made the entire delivery experience feel very personal and high-end. You can tell he genuinely cares about his clients and takes pride in creating a great experience, not just completing a sale. I’m very happy with my new GLC and truly appreciate all the effort Marvin put into making the entire process smooth from start to finish. Highly recommend working with Marvin Ledesma if you’re visiting Fletcher Jones Mercedes-Benz Fremont. More

We recently worked with Marvin Ledesma for our latest Mercedes trade-in, and once again, the experience exceeded our expectations. We are repeat customers because he consistently provides outstanding ser Mercedes trade-in, and once again, the experience exceeded our expectations. We are repeat customers because he consistently provides outstanding service, professionalism, and works hard to secure the best possible deal for us every single time. He went above and beyond to help us get out of our current lease and into a new vehicle with a deal we honestly didn’t think was possible. He was patient, knowledgeable, transparent, and made everything smooth and stress-free from start to finish. We truly appreciate the trust and confidence he has built with us over the years, and we highly recommend him to anyone looking for an exceptional car-buying or leasing experience. More

I had an amazing experience leasing my car with Marvin Ledesma. He was very professional and patient, letting me test drive different cars and helping me with all the documentation and paperwork. He has b Ledesma. He was very professional and patient, letting me test drive different cars and helping me with all the documentation and paperwork. He has been very responsive even after the delivery of the car. More

Leased another vehicle from FJ Fremont. Marvin Ledesma is amazing - always goes out of the way and get me the car I like. AJ in finance is easy to work too - no overselling. Great experien Marvin Ledesma is amazing - always goes out of the way and get me the car I like. AJ in finance is easy to work too - no overselling. Great experience overall!! More

The dealer was very professional and patient throughout the entire process. They provided clear information, answered all my questions, and made everything smooth and easy. I truly appreciate their excelle the entire process. They provided clear information, answered all my questions, and made everything smooth and easy. I truly appreciate their excellent service and highly recommend them. More

Mr. Marvin and AJ sardar were pretty awesome. I recently had an outstanding experience at this dealership that was well worth my 2-hour drive from Sacramento. After researching online for the best dealershi had an outstanding experience at this dealership that was well worth my 2-hour drive from Sacramento. After researching online for the best dealership in California, I decided to make the trip, and I wasn't disappointed. The dealership offers excellent vehicle options and detailed information about each one. What really made the experience exceptional was the service provided by Mr. Marvin and AJ Sardar. They were knowledgeable, helpful, and never pushy - making the car-buying process surprisingly enjoyable. They provided various customization options and were transparent about pricing and features. The deals they offered were competitive and better than what I found locally, which justified my long drive. If you're looking for great value and exceptional customer service, I highly recommend visiting this dealership. I'll definitely return for future vehicle purchases and have already started recommending them to friends and family. More

My life’s worst experience today at this Mercedes Benz service. I dropped my Mercedes today morning 10:20 for service. Was expected to get my car back and a callback for status. I was never given a loane service. I dropped my Mercedes today morning 10:20 for service. Was expected to get my car back and a callback for status. I was never given a loaner in the first place. I tried calling my advisor all day but no one picked up call. Then I got a text at 4:58 “Yes just finished”. I arrived at the dealership and they had already closed for the day and they will open on Monday. Now my car is in possession with the dealership till Monday and I have no medium to go back home as I did not bring my phone with me. I was stuck at the dealership for an hour and nobody at the Sales tried to help me. I had some urgent matters to handle on the weekend. This is one of the ridiculous places I have ever got my Mercedes serviced. Lack of communication, no response of calls, lack of professionalism on their end. This is not what Mercedes is know for!! More

This is the first Mercedes my family has purchased at Fletchers Jones Motorcars of Fremont and was a little worried about the buying process of a new car. I am glad that we got to meet Marvin as our Sale Fletchers Jones Motorcars of Fremont and was a little worried about the buying process of a new car. I am glad that we got to meet Marvin as our Salesman, as he showed professionalism and patients to all my family’s inquiry and made us feel at ease knowing we are going to choose the correct SUV. Throughout the whole process I felt relieved that Marvin is a good person who is looking out for the buyer to be happy with their purchase. It took a little less than a week for us to settle on a deal with the GLB 250 and I was pleased at the outcome and would refer and friend or family to this Dealership if they are looking for their next cars at Fletcher Jones Motorcars. More

I had an outstanding experience purchasing my Mercedes at Fremont with Mr. Jim Choi. From start to finish, everything was handled excellently. Mr. Choi was extremely professional, knowledgeable, and attentiv Fremont with Mr. Jim Choi. From start to finish, everything was handled excellently. Mr. Choi was extremely professional, knowledgeable, and attentive. He took the time to teach me every step of the process, ensuring I fully understood all the details. He explained the different models, features, and financing options in depth, making sure I made an informed decision. His patience and attention to detail were exceptional, and I never felt rushed or pressured. He was always available to answer any questions and made the entire experience smooth and enjoyable. I highly recommend Mr. Choi to anyone looking to purchase a car — he goes above and beyond to make sure you are fully educated and comfortable throughout the entire buying process. More

Thank you so much Marvin for all your support. Marvin is super responsive, very kind, patient and professional. We felt that Marvin really listens, cares and understands us. We met Marvin a fe Marvin is super responsive, very kind, patient and professional. We felt that Marvin really listens, cares and understands us. We met Marvin a few years ago, when we bought my car, and we came back now for a new car for my husband because of the great experience we had. We felt in very good hands with Marvin. Lena was also very kind and professional, and they make a great team. The dealership looks very modern and elegant. More