Florida Fine Cars

Great experience, efficient service. We had a great experience going to the Hollywood store. Juan is very professional and helpful. The store has a friendly atmosphere and the team comple We had a great experience going to the Hollywood store. Juan is very professional and helpful. The store has a friendly atmosphere and the team completely proved to be extremely efficient, from the guy that cleans the cars to the finance department, they are all great! I would definitely recommend this dealership to other people. More

spectacular service, above my expectation!!!! Mr. Paulo Always prompt service and very kind and request from the first link to the end of the buying process was available and attentive at all, eve Mr. Paulo Always prompt service and very kind and request from the first link to the end of the buying process was available and attentive at all, even gave support on all othThis company Florida Fine Cars handpicked Paul and his team , Congratulations Mr Paulo e Mr Juan!!!! More

Overall great Experience Farhad Ansari (John) and Adrian Alejo provided great customer service. The worked to ensure that all my questions were answered before I came in to fi Farhad Ansari (John) and Adrian Alejo provided great customer service. The worked to ensure that all my questions were answered before I came in to finalize everything. We text back and forth and they were very pleasant. Ask for either or both when you visit and you won't be disappointed . Rodney - I believe he was the one responsible for the upkeeping of the cars was very straightforward with me and made sure that I left there smiling. Elias Contereras the Sales manager made sure that the final cracks were covered and the two issued I had were addressed . Go this route and you will have an experience like mine. More

Very helpful, and customer service awesome!!! After searching for the right vehicle, I experinced the best service during that time with Florida Fine cars staff. All were very helpful and willing After searching for the right vehicle, I experinced the best service during that time with Florida Fine cars staff. All were very helpful and willing to get the best deal I wanted. More

BEST SALES PERSON IN FLORIDA Juan was super nice and help me and my family to find the right car for us. He's very patience and knows his inventory. They have very nice cars speci Juan was super nice and help me and my family to find the right car for us. He's very patience and knows his inventory. They have very nice cars specially if you're looking for some luxury vehicles. I'm very happy with my new Lexus. The process was very easy and I was able to take my new car the same day!!! Thank you again Juan and the financing department. More

excellent service It was a very good experience Jimmie , attentions were very good help around me and treated me like family my next car I'll buy them for you, treat pe It was a very good experience Jimmie , attentions were very good help around me and treated me like family my next car I'll buy them for you, treat people well More

Juan was amazing!!! Great service in all. I had an amazing time and great trip to purchase my new vehicle. Juan was friendly and very kind with all my request I would ref Great service in all. I had an amazing time and great trip to purchase my new vehicle. Juan was friendly and very kind with all my request I would refer him to all. More

Great experience Just purchased Chevy volt. Worked With Les he did a great job painless experience car works great couldn't be happier. I would recommend to anyone loo Just purchased Chevy volt. Worked With Les he did a great job painless experience car works great couldn't be happier. I would recommend to anyone looking for a car. More

Simple inquiry It was a quiet Sunday afternoon and I finally had a little free time on my hand. Earlier this week, my wife and I had encountered a dreadful opportuni It was a quiet Sunday afternoon and I finally had a little free time on my hand. Earlier this week, my wife and I had encountered a dreadful opportunity from one of the vehicles that we purchased from Florida Fine Cars. There was a mechanical issue so we had to have it towed to the Ford dealership. One may ask, why not have it towed to Florida Fine Cars being that it was under warranty? The answer is: these individuals are full of chicanery. From our experiences the representatives at these dealerships (both Hollywood and Miami locations) aren't focused on consumer relations and we preferred to take our chances at the Ford dealership. Ultimately, we had to pay out of pocket at the Ford dealership because that part was not covered under the factory nor extended warranty. Which brings me to the purpose of calling the Hollywood location today. Being that my wife and I had been made aware of the dynamics of the extended warranty on her vehicle I was simply calling to find out the details on my extended warranty. I was transferred to a manager by the name of Zee. I asked him a couple of questions and each time he answered me prior to the completion of my question. I asked him if he could please listen to my question in its entirety before answering and he hung up on me like a temperamental high school kid. I called him back, as an adult to complete my quest of gathering information and I was told that he was on a test drive. I expressed to the representative that I had just spoken to Zee less than 30 seconds prior and that if he didn't want to be included in a review pertaining to poor customer service, then he would transfer me back to Zee. I'm assuming he took my concern to heart and transferred me. (Out of respect for this representative, I'm excluding his name from this review as promised). Zee didn't answer of course however (drum roll please) "Zee" called me back within 2 minutes breathing heavily as though he was REALLY on a test drive as a manager. He denied ever hanging up on me and in fact said that I must have been speaking to someone else but he is here to help. It was such an embarrassing display of denial on his behalf. He continued on to ask if I had questions about my vehicle's warranty. Hmm, let the record state that I did not mention anything to him during this phone call about warranty information. I definitely called him out on the fact that he was the person who had us hung up on me. He attempted to glaze over this truth and change the subject. He is in the used car sales industry, I get it. However, it did cause me to think back onthe multiple occasions that Florida Fine Cars representatives including Israel on the Miami location have attempted to cheat my wife and I. With all of that being said, if this guy is comfortable lying to me about hanging up the phone on me; WHAT ELSE ARE THEY LYING about. We are embarrassed that we have been blessed to repair our credit, buy a home and then purchase his and her's vehicles, only to put money in the pockets of these cantankerous individuals who consider themselves above reproach. I actually did gain something outside of my blood pressure rising today. I added a new word to my verbal archive. More

Very kind attention from around the world This gentleman Paulo from Belo Horizonte was very helpful since the moment we crossed the door dealer. Attentive, honest and candid when advising us d This gentleman Paulo from Belo Horizonte was very helpful since the moment we crossed the door dealer. Attentive, honest and candid when advising us during the process. Perhaps the process has been extended a bit for being a first time buyer, who have this condition i just recommend some patience, anyway these gentlemen will make you feel at your own home at all times More