Flow GM Auto Center of Winston-Salem

The reason there aren't any other reviews speaks volumes. This moron brooms customers to Hendrick Cadillac in Raleigh. Hendrick will porter a new car and even come get your car for service if the customer do This moron brooms customers to Hendrick Cadillac in Raleigh. Hendrick will porter a new car and even come get your car for service if the customer does not want to drive 80 miles. Hendrick is a full service store and goes above and beyond the call of duty for every customer. David boasts about all of the lease customers he re-ups which from what I can tell is the only reason they sell a few units. When GM closed crappy stores, they missed this one. In my opinion, Arnold Palmer does a better job. Btw, GM closed Arnold Palmer. This guy probably has worked here for 20 years. His boss must be an idiot and never visits the store. If you go to service, the folks there are great. But once again, any little warranty item must be run by David to approve. His method of "taking care of the customer, is to insult them, their car and suggest they trade in and buy a new one using GM's special programs. He tells you to drive a new car just to let him know what you think. Then he traps you in his pissy little GM office and tries to hard close a deal. I have been there 6 times. Bought from Hendrick, and wouldn't go back to FLOW CADILLAC for anything. Not for love, money or even to die! If Don Flow had a clue he would transfer this guy to another store. I recommend one in a large city. David couldn't survive really having to work in a real Cadillac store. Old school GM. Best recommendation is skip Cadillac and buy a BMW. Why eat at McDonalds when you can have fine dining everyday. Please call David and allow him the opportunity to demonstrate his 20 years of being a fool. As they say, you've been warned. Good luck, but never go to FLOW CADILLAC in WINSTON SALEM, NC. Maybe the owner will visit and see what a poor job his idiotic Cadillac General Manager does with Sales, Service and Parts. Try getting a part. David has cut the staff so much you'll wait 30-45 minutes to get a part (the parts guy Trent is great though). Better yet, go online to Flow GM parts and buy through the non dealership site. The parts cost less than wholesale. Hey Don Flow, go "eat some of your own dog food" and visit FLOW CADILLAC. Maybe you will grow a pair and reorganize the Cadillac store. First step, move David someplace he can't do more damage. Detroit seems like a great training location for your idiot Cadillac GM. The review expressed is my personal opinion. I would encourage anyone to verify my findings and formulate their own opinion. For serious Cadillac buyers, the GM at Hendrick Cadillac in Cary, NC is Raymond Cerf. He is wonderful and has many customers from FLOW because of what you just read in my multi visit review. More

Have purchased two vehicles from Flow.Staff was friendly and went out of their way to make us feel comfortable. Angie was especially helpfull with finding the car we were looking for. We have used the se and went out of their way to make us feel comfortable. Angie was especially helpfull with finding the car we were looking for. We have used the service dept with warrenty and non warrenty issues. Always got good service and found techs to be knowlegeble and through. More

Dean was very friendly as well as other staff. They did all they had to do to get us what we wanted in our car. Would recommend anyone wanting a new vehicle to give them the first chance to earn your busi all they had to do to get us what we wanted in our car. Would recommend anyone wanting a new vehicle to give them the first chance to earn your business. More

Purchased a 2012 Chevrolet Avalanche from Flow, emailed them with the car I wanted and they picked it up from another dealer over an hour away on the same day. I drove up from Durham that same day and mad them with the car I wanted and they picked it up from another dealer over an hour away on the same day. I drove up from Durham that same day and made the purchase that night. Easy to work with and friendly service. Will purchase from again. More

I bought my car here and have used the service department a few times. Every time they take almost twice the time to finish as they quote. They took two hours to do an oil change. Then just today I had an a a few times. Every time they take almost twice the time to finish as they quote. They took two hours to do an oil change. Then just today I had an appointment to fix something non-mechanical. They told me it would be one and a half to two hours. After two hours and fourth five minutes (the last hour with no updates) I demanded to speak to a manager and finally got my car a few minutes later. I will not return. I will try modern Chevy next time. More

My check engine light came on and I needed to get my car fixed, I brought my car into the dealership to have an estimate done for the repairs. I was told that the total cost of repairs would be 2,300 sens fixed, I brought my car into the dealership to have an estimate done for the repairs. I was told that the total cost of repairs would be 2,300 sensors would have to be replaced the carpet removed because the sensor was under the carpet sway bar bushings replaced etc.....as it turned out nothing they said was true the did diagnostics cost were 375.00 after refusing service I brought my car to another ASE certified mechanic who did a quick diagnostic on the car and informed me my battery needed replacing, he pointed out the sensor the dealership said needed replacing it wasn't under the carpet it was under the dash, also the mechanic pointed out they did not turn off the check engine code so that meant they did not even do a complete diagnostic on the vehicle. I would never buy a car from Flow or have my vehicle serviced there even if it was under warrenty. More

I ordered today a power valve spring for a Rochester quadrajet carburetor. When the purchase hit my credit card there was a $4,000.00 shipping charge. Now this is for a spring that can fit in a match bo quadrajet carburetor. When the purchase hit my credit card there was a $4,000.00 shipping charge. Now this is for a spring that can fit in a match box!!!!!! This is out and out fraud. Now I find they have no phone number and are not answering my emails. to all out there be careful as I am having no luck cancelling the order or a reduction of charges to an honest price. BUYERS BEWARE!!!!!!!! More

Oh my goodness, If you ever think you ran across a good deal by buying anything from these clowns, run, run away fast. There is no way to talk to anyone. You can only contact via email. They don't reply to deal by buying anything from these clowns, run, run away fast. There is no way to talk to anyone. You can only contact via email. They don't reply to emails and they ship when they want to. They have indicated when ordered items would ship and finally forwarded order confirmation with tracking numbers that only notify you that they have contacted the postal service that there will be an item to be picked up. They refuse to provide any dates of when the package will actually ship or when it may arrive. GMpartsdirect.com is operated by Flow Chevrolet out of Winston Salem NC and have proven to be the biggest ripoff I have ever been taken by. Trust me. The $30 savings on a $180 part is not worth it. Several weeks into this and I still have no answer other than"we apologize for the delay, there's been an overwhelming call volume". Call volume? they don't have a stinking phone. they can't take your call!!!!!!!!!!!!!!!! Chevy corporate. They are ruining you. Yank the plug on them. More

I took delivery on a GM part that was missing ALL I took delivery on a GM part that was missing ALL mounting hardware and install instruction sheet. The box was obviously opened and re-taped shut be I took delivery on a GM part that was missing ALL mounting hardware and install instruction sheet. The box was obviously opened and re-taped shut before it reached me. Strange since the part was deemed 'Special Order' and 'NOT Returnable'. Now I'm $120+ out of pocket for a piece someone else returned and I will have NO USE for. No phone number available to get answers. I've been emailing them for WEEKS to no avail. Being ignored only adds insult to injury!!!!!!!!!! My advice (and I hope it's not too late): Stay away from these incompetent/ignorant Sons-of-Bit**hes. Have a Nice Day. More

I ordered an intake gasget over two weeks ago. No phone number available to ask what happened. order status says "on order." No xxxx! They won't answer my email. Apparently there is no way to cancel order number available to ask what happened. order status says "on order." No xxxx! They won't answer my email. Apparently there is no way to cancel order either. I am going to order from summit. they will have it here tomorrow. Do not order anything from these jokers, they suck. If they are that backlogged then they should "HIRE SOME MORE HELP"! Management is apparently out to lunch. More