Flow Hyundai of Statesville

Worst dealership! Bought 4 cars from Hyundai statesville and this was the worse experience we had!!!!! The managers didn’t say a word to us and sat in their cubicle! Bought 4 cars from Hyundai statesville and this was the worse experience we had!!!!! The managers didn’t say a word to us and sat in their cubicle! When we picked up the car no one helped us but the receptionist! The mangers were there but not our salesman! She gave us a screwdriver to change our plates and no one even came out to show us things about the car!!!!!! I Will Never buy another car from your dealership!!!!! You can have this car BACK RIGHT NOW!!!!!! Where is my title! Dissatisfied customer! Joan and Wes Porozynski More

Took my vehicle in for a simple oil change and was immediately told about making sure coolant and brake fluid was filled. I later Learn it wasn’t simply filling those fluids. It was a “package” that immediately told about making sure coolant and brake fluid was filled. I later Learn it wasn’t simply filling those fluids. It was a “package” that resulted in my total being 450.00. I will NEVER bring my vehicles back. So I hope that them making that one time money was worth a loyal customer for years to come. I don’t mind paying for services, however I do mind being blindsided and misled. More

I bought a Tucson from Flow Hyundai of Statesville. I have experienced nothing but frustration with the dealership. The test drive went without issue. Once inside, we were presented with a price she I have experienced nothing but frustration with the dealership. The test drive went without issue. Once inside, we were presented with a price sheet for this car. The price sheet listed the car as several hundred dollars more than the Flow Hyundai web site. When we pointed this out to the staff, the response was "Sometimes our web people don't get the memo about price changes. It's actually this price." This argument continued for some time. Next, they brought us an amended price sheet. The 2nd line item was for window tint. The 3rd line item was for carpet treatment. Each of these items were listed for several hundred dollars. Since we had not requested window tint or carpet treatment, and the car had an advertised price, we insisted once again on paying only what was publicly advertised. This conversation continued for a long time. Once all of the line items were sorted, we filled out the application for credit. According to a sheet provided with the application packet, we easily qualified for the best interest rate. There was no fine print listed on the page. We were given a ridiculously high percentage and monthly estimate. After pointing out that we qualified for the better advertised rate, the loan person took that sheet, and a few minutes later insulted us with an even higher payment and term. Then again a third time. They tried several times to get us to sign to approve these incorrect terms. We got up to leave. The manager then jumps out of his office and follows us, questioning us in a very unpleasant manner. We tell him that there is no negotiation -- we are willing to pay the advertised price of the car, and the advertised interest rate, and nothing more. Only then did they bring us the CORRECT terms. We were frustrated, so before signing anything, we walked outside. The manager chased after us again, almost blocking the door, trying to push us to sit back down and sign. We DID sign, because the advertised price was a good deal. At the time, we were told that the state of NC was taking a long time issuing plates for car dealers, and being from out-of-state, there would be more of a delay. As a result, they told us that the state told them to write 30 day temporary plates for 60 days. That ended a month ago. My wife spoke to our local DMV office, and they had not received any paperwork from North Carolina, and we needed to call the dealership and have them overnight a new temporary plate. We were told by the dealership that "corporate" had to approve a new temporary plate, and we needed to speak to "Jerri". Two weeks later we still have not received an acknowledgement from them. The dealership did finally send a new temporary plate, only to be lost by UPS. There has been no follow-up. 3 months later, and we're making payments on a car that we can't legally drive. We have tried to be patient and we have tried to work through channels. Edit: Registration information was finally received by my local DMV. Per the clerk, I should receive my permanent plates IN 2-3 MORE DAYS. In this case, I feel that the dealership should should pay my next car payment because I have not been able to use my car. Flow Corporate and Hyundai corporate have yet to respond to complaints. Another family member has an equally bad story from a different Flow franchise. BEWARE! Flow dealerships are nothing but trouble! I had to cut this review in half due to word limits. There was more to be said. More