Flow Subaru of Charlottesville

From the first encounter for service. To what ultimately became a trade-in transaction, my 2018 Crosstrek, for a 2025 Crosstrek, at no point did Flow create a sense of mistrust. Quite the To what ultimately became a trade-in transaction, my 2018 Crosstrek, for a 2025 Crosstrek, at no point did Flow create a sense of mistrust. Quite the opposite. Service representatives were engaging, respectful, willing to provide what ever I needed to ensure my comfort. A sense that my car, my dog, and myself were in competent, thorough and knowledgable hands. Professionals. Plain and simple. This ultimately brought to a state of trust that moved me to say “yes” to trading in my car for the newer model. The transaction for this trade-in was handled with patience. Every action was to ensure that our business was beneficial for both buyer and seller was made evident. Among my first financial management lessons was the old maxim: “You get what you pay for.” My interactions with Flow Subaru of Charlottesville have left me with a sense that I belong to something bigger than just a business, consumer relationship. This is important. Very much so. What lingers in me is the sense that they know, understand, and most importantly; demonstrate this vital necessary relationship. Especially when it comes to something central to ones life as your automobile. There is only one simple phrase that encapsulates my willing devotion to such a relationship: Thank you. One last thing. Their name, a word as instructive as it is philosophical: “Flow” - is not lost on me. More

Employees are knowledgeable and friendly. .waiting area is clean and coffee and snacks are provided. .waiting area is clean and coffee and snacks are provided. More

Very easy to work with. Convenient access to make appointment. Maintenance day reception is friendly and helpful. Wait time is reasonable and price are like wise. No issu Convenient access to make appointment. Maintenance day reception is friendly and helpful. Wait time is reasonable and price are like wise. No issues. Just good service. More

Had car towed there for thermoostate tried to tell me blown head gaskets rip offs wanted to charge me $4100 dollars for $18 dollar thermoostate! Bad Business! blown head gaskets rip offs wanted to charge me $4100 dollars for $18 dollar thermoostate! Bad Business! More

I wish I could say that I was very impressed with my experience at Flow Subaru. I have worked with a very good sales person at Honda in the past 4 years. This was not at all like that experience. The Su experience at Flow Subaru. I have worked with a very good sales person at Honda in the past 4 years. This was not at all like that experience. The Subaru service person I encountered first was rather curt and unhelpful. I was given minimal help by Devon, who taught me a bit about how to operate the car. She was late for our appointment; no apology. I was supposed to receive a reward which I have not received. I tried multiple times today to reach a sales representative to discuss some questions I have about my warranty, but I could not reach anyone and no one has called me back. I would say I would recommend this dealership with great reservations. The quality of attention to customers is just not what it used to be. More

I went in for an oil & filter change as well as a tire rotation. I was disappointed with both as it took nearly two hours well over the usual time of one hour. The cost I thought was excessive at $115.00. rotation. I was disappointed with both as it took nearly two hours well over the usual time of one hour. The cost I thought was excessive at $115.00. I will have to consider whether I can obtain the same service for less cost and in less time. More

I am very happy with my new Crosstrek. Everyone I came in contact with—the salesman, finance officer, encore rep—has been professional and helpful. Everyone I came in contact with—the salesman, finance officer, encore rep—has been professional and helpful. More

Flow and Robert Tucker were friendly, cooperative, gracious, no pressure- worked with us in replacing our 19 year old toyota, so our learning curve was (& still is) quite steep. Always offering to ex gracious, no pressure- worked with us in replacing our 19 year old toyota, so our learning curve was (& still is) quite steep. Always offering to explain (multiple times) new technology. Stayed past-closing to accommodate us. More

From making the appointment to checking in to checking out, my appointment went very smoothly. The waiting area was very nice and I enjoyed a cup of freshly ground coffee. out, my appointment went very smoothly. The waiting area was very nice and I enjoyed a cup of freshly ground coffee. More

I recently purchased a new Outback at Flow Subaru and have been pleased with the overall process. The sales associate, Josh Musselman, was professional, patient, and resourceful in every way, providing have been pleased with the overall process. The sales associate, Josh Musselman, was professional, patient, and resourceful in every way, providing information, answering questions, and offering various options to fit my current needs in a vehicle. I appreciate the follow-up team support at this dealership and would recommend it to anyone in search of a business that is pressure-free, responsive and friendly. More