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Flow Subaru of Charlottesville

Charlottesville, VA

4.4
1,838 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,838 reviews

September 18, 2020

My last service appointment was excellent all the way around. Gail kept me informed and I was able to wait in a comfortable waiting room. More

by TWOOD8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
September 18, 2020

All of the service people were very helpful and accomodating. As always it was a pleasant experience. We will continue to work with this company. More

by JEM4X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
September 18, 2020

Darcey has always been so helpful and very respectful, she has a lot of knowledge and is so easy to get along with. I always know that I will be taken care of when I come for service ! More

by Diamondbortner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
September 18, 2020

Darcey and the rest of the team is always super knowledgeable and helpful in person and over the phone! The Service work was completed in a timely manner, and the option of using a loaner to run er More

by KEM005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, David Breeden
September 18, 2020

Rick, Kendrick and the entire team at Umansky Subaru are the definition of white-glove service. Their kindness and sincerity will leave you feeling like a lifetime member of the Umansky family. I can't stre More

by willmerrick9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack, Zubin Ratawni, Darcey Serio, Josue Bonilla
September 18, 2020

Professional; knowledgeable; helpful and friendly. Recommend her and her team for top level service to keep your vehicle in tip top condition. Can’t go wrong with Darcey! More

by Vfr1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
September 18, 2020

Great service, clear communication, good precautions, efficient service, free inspection for clients that purchase car at dealership. Gail keeps track of your needs and provides good counsel. More

by EEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
September 18, 2020

Excellent service from technician and office personnel Very timely with work and friendly Waiting room was clean and supplied with hand sanitizers and wipes thanks More

by igill5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure if her name but the woman who checked us out was very nice and helpful , Michael Gill
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

IGILL5, Thank you for taking the time to leave us a great review! I will pass your words onto the Technician and Service Consultant. We look forward to seeing you again soon! - George Alphin/Service Manager

September 18, 2020

They’re always very helpful.I REALLY appreciated the They’re always very helpful. I REALLY appreciated the loaner car & the communication. They’re a little pricier than other places but provide excelle More

by STEPHANIEG0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

Stephanie, Thank you for the great review! We do understand we are slightly higher on some items, but strive to compete with the smaller shops as much as possible! We look forward to seeing you again soon! - George Alphin/Service Manager

September 18, 2020

Service was easy. I would suggest service techs meet customers at the door to minimize the need for so many people daily, weekly and monthly to enter the work space for the employees. More

by CHRISTINASTINNETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zubin Ratawni
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

Christina, Thank you for the 5-Star Review and the suggestion! We take every customer suggestion very seriously and will look at more options to better serve you. - George Alphin/Service Manager

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