Flow Subaru of Charlottesville

Pleasant and competent staff are always willing to answer questions or resolve problems at Umansky Subaru. Definitely recommend them. questions or resolve problems at Umansky Subaru. Definitely recommend them. More

Salesman was good, helpful, knowledgeable. Was not pushy and let us make our own decisions. Gave us a fair deal and did not try to add unnecessary add ons. Highly recommend. Was not pushy and let us make our own decisions. Gave us a fair deal and did not try to add unnecessary add ons. Highly recommend. More

Quality of service team was friendly and knowledgeable. I would recommend this dealership for purchasing and service. I would recommend this dealership for purchasing and service. More

Very helpful with my questions for next appointment scheduled maintenance. Good service today! Timely check out! scheduled maintenance. Good service today! Timely check out! More

We had an issue with the key sticking in our ignition and made contact with Subaru of America (SoAm) first. We found that SoAm was aware of the problem and provided an extended warranty specifically for thi made contact with Subaru of America (SoAm) first. We found that SoAm was aware of the problem and provided an extended warranty specifically for this correction. SoAm provided us with a case number and then called the dealer directly to coordinate our repair. All repair work was completed by the dealer at no cost. While that is more a reflection of SoAm, while the car was at the dealer we got the dreaded call of "we recommend this work also be done..." Some I already knew and even had parts for at home, replacing the differential fluid was unexpected but I know I never would have thought of it - ever. We got it done due to their inspection. I believe that service at the dealership costs more than other auto repair shops, and I believe that we probably did overpay for this specific service, it was there so we went with it and saved the hassle of a separate trip elsewhere for this maintenance work. Work that I would have likely never had done if we hadn't taken the vehicle in here. More

Extremely easy to schedule service. Quick inspection with very professional staff with no attempt to add on unnecessary services. Quick inspection with very professional staff with no attempt to add on unnecessary services. More

I like the guy that does intake and tells you the bad news. Don’t know his name. news. Don’t know his name. More

Avoid this dealership at all costs! They charge (no negotiable) $2700 in dealer add ons to ALL new cars! There is a $1900 SOC package that is floor mats, inspections, nitrogen in tire They charge (no negotiable) $2700 in dealer add ons to ALL new cars! There is a $1900 SOC package that is floor mats, inspections, nitrogen in tires and ..... Ooooooh ... a license plate holder! They had not even gotten the car on their lot yet and I said "do not do that stuff to the car .... I am not paying for that nonsense" The text from Rick .... "you don't have to buy it" .... wow go to a dealer in Richmond or DC More

I have been using Umansky Subaru for at least five years both to purchase new Subarus and service them. I have had nothing but excellent experiences. I highly recommend them. both to purchase new Subarus and service them. I have had nothing but excellent experiences. I highly recommend them. More

I did not feel welcome or valued. I waited 1 1/4 hours for what was essentially an oil change and had to call from the waiting room to find out if the car was ready. Miraculously, it I waited 1 1/4 hours for what was essentially an oil change and had to call from the waiting room to find out if the car was ready. Miraculously, it suddenly was. My earlier text to Juan was ignored. although I was sitting at the dealership, my husband was emailed about the work being completed, and this was AFTER I had picked the car up. No-one went through the details of the work with me, or barely spoke to me. More