Flow Subaru of Charlottesville

polite, organized, efficient; accurately described the problem back to me; warned me about possible costs problem back to me; warned me about possible costs More

Very easy to schedule service, and all personnel are friendly and professional. Work has always been done correctly, with no attempts at added services and charges. friendly and professional. Work has always been done correctly, with no attempts at added services and charges. More

Normally a great service experience at this dealership. Not so yesterday. Informed that I needed new tires and rear brakes (not surprising, knew it was coming from my last service, and it was time). Couldn Not so yesterday. Informed that I needed new tires and rear brakes (not surprising, knew it was coming from my last service, and it was time). Couldn’t get an alignment for my new tires as the “machine is broken” and no one could figure it out. The real problem was that someone must have spilled oil during the oil change, because a few mile down the road the car started smoking tremendously. And they knew that they did it, but didn’t tell me. I could tell because they returned the car to me with the windows down and the a/c blasting to try to remove the smell. They’ve never done that before. And the tech wouldn’t look at me for some reason while he was handing it over. Next time, just tell me that you spilled oil. I figured it out, but I shouldn’t have to. And it doesn’t make me feel good about the quality of the work. Additionally, don’t leave lubricant all over my new tires; new tires should be at least cleaned if not dressed for the customer. Like I said, normally a great experience at this dealership, and I’ll be back for future service. Hopefully this was just a bad day… More

Advised on previous visit that I needed tires, brakes and rotors. Scheduled the service. Kept advised of progress and texted when completed, very neat promised time. Delivered price as quoted. rotors. Scheduled the service. Kept advised of progress and texted when completed, very neat promised time. Delivered price as quoted. More

Even though they were very busy they honored my previously scheduled appointment and finished in good time while I waited. previously scheduled appointment and finished in good time while I waited. More

I brought my car in for an oil change. The service rep asked if I wanted an oil change and tire rotation (the website had a price for just an oil change). I said that the car didn't really The service rep asked if I wanted an oil change and tire rotation (the website had a price for just an oil change). I said that the car didn't really need a tire rotation due to low mileage since the last oil change, but if I was going to be charged for it anyway, go ahead and do it. When I picked the car up I noticed that I was charged the full price, and the rep had written "customer states do not rotate tires". Not sure where he got that that idea, since it was the exact opposite of what I had actually said. Umansky needs to let the customer see what the rep has actually written on the service order and sign off on it when the car is dropped off for service. Now I'm a bit peeved that I paid for a tire rotation that didn't actually happen. I'll still recommend them because this is the first time I've been unhappy, but I will also know to watch them like a hawk in the future. More

Another good experience with the service dept. They were up front on costs and options. I did not get a reminder sticker on the window for an oil change and Chris took care of that right away. They were up front on costs and options. I did not get a reminder sticker on the window for an oil change and Chris took care of that right away. Appreciate the wash and timely return of the car. More

Very easy to work with. Up front with the cost. Extremely flexible on the needs of the customer. Great customer service. Up front with the cost. Extremely flexible on the needs of the customer. Great customer service. More

I appreciated that they had a coupon where I would not have to pay for the stated inspection and since my Subaru is a 2003, they were understanding when I said I would take my car to a non dealership mech have to pay for the stated inspection and since my Subaru is a 2003, they were understanding when I said I would take my car to a non dealership mechanic to do the repair because it would be done a lot cheaper. More

A loaner car was not available for me to go to work but was estimated that work on my car should take about an hour. It was done in an hour. was estimated that work on my car should take about an hour. It was done in an hour. More