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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

May 26, 2022

Friendly staff, no excess charges, simple drop off, clean interior and multiple waiting rooms. Always a pleasure More

by SCREEN NAME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quincey Davis
May 27, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Umansky Subaru of Charlottesville as your first choice for service!

May 26, 2022

Great staff, was kept informed. Very polite, friendly and professional! Staff I had seen in the past remembered me, which is very nice! More

by mfkeeg
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Rick McCormack, Gail Wyatt
May 27, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 25, 2022

I worked with Kevin through the whole process. This was my first time buying a car on my own so it was very stressful to say the least! He was there to assure me the whole way and answered ANY que More

by aliceson.cray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Kevin Chisholm, Patrick Gehman
May 26, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 25, 2022

I worked with Josh we nice and helpful and was not not pushy in any way and gave me space to make my decision. It would be good if the dealership has had more technical info on the cars and a printout c More

by kennon0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Josh Musselman
May 26, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received.

May 25, 2022

They do great work and actually give fair quotes. Would love more snacks though, the snack section has been lacking recently. More

by JIROROBO1261
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt
May 26, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 25, 2022

I was treated kindly and professionally for the entire visit, and got excellent advice as well. More

by LEONAHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
May 26, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

May 24, 2022

They damaged my vehicle doing an oil change, and I have still not received compensation when they admitted fault. More

by brandonbow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Alphin, Darcey Serio, Chris Stonecipher
May 24, 2022

The service manager was very professional, thorough and honest. We do appreciate their integrity. They have gained our trust. More

by ERICGRV
Recommend Dealer
Yes
Employees Worked With
Juan Lopez. 5 stars
May 26, 2022 -

Flow Subaru of Charlottesville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 24, 2022

Good. Was offered a complimentary car wash, but when car delivered, it seemed that did not happen. More

by MIDDLETONLESLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Childs
May 26, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (901) 312-6191 and we will do our best to make this better.

May 23, 2022

Darcy is wonderful and very organized. Service was good. Detailer cut the leather seat on driverside so not happy! More

by DBOWER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
May 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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