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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,830 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,830 reviews

May 21, 2022

I was very pleased at the level of customer care provided. I will be back. More

by KATBRUMBA13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
May 23, 2022 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

May 20, 2022

I visited This dealership first and had feelers out to 6 other Subaru dealers in Northern Virginia- this Umabshy dealership was the most impressive with customer service and follow-up of all— went the extra More

by dkm15a
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Rick McCormack, Josh Calaway
May 21, 2022 -

Flow Subaru of Charlottesville responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

May 19, 2022

I am new to the area although I am a long time Subaru owner. Service was provided promptly, faster than expected. Employees were friendly and helpful. Thank you. More

by jam22205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry but I am new and do not recall names.
May 20, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

May 19, 2022

Very fast service waiting on my car, in/out in about one hour. They even did a complimentary car wash. They do try to up sale you on services that are not Subaru required. More

by RICHAR4403
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember the names, the provided portraits are too small and not zoomable to see on this platform.
May 20, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

May 18, 2022

I am always impressed with the service at Umansky. They answered all of my questions ahead of time, and once I was there, the waiting area was clean and well stocked. My car was serviced quickly and p More

by MHANSEN88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Childs, Cesar Vidal, Josh Kegley, Rae Morris, Chase Koehler, Quincey Davis, Chris Stonecipher, Aidan McCauley, Cristian Menjivar, James "Cody" Marrs
May 20, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

May 18, 2022

I didn’t have an appointment. They fit me in and got me out in an hour and half which is what they told me when I arrived. Waiting room was pleasant and accommodating. Great! More

by MORGAN.ASTRIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
May 20, 2022 -

Flow Subaru of Charlottesville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

May 18, 2022

Very professional and made the car sale a pleasure. Paul and Tom did a good job. More

by chasl1203
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Tom Zito, Kendrick Hawkins, Patrick Gehman
May 20, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

May 18, 2022

The service department is fantastic! They're always so nice and do such a great job. Darcey Serio is awesome...always keeps you informed of what's going on with your car. Great service a More

by LOTSODOXIES
Customer Service
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
May 20, 2022 -

Flow Subaru of Charlottesville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 18, 2022

It's a timely experience where the parts and service staff acknowledge your presence. Also while there you're kept up on anything that relates to the repair or service. More

by CPRK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
May 20, 2022 -

Flow Subaru of Charlottesville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 21, 2022 -

CPRK1 responded

The attention to detail is appreciated so my appreciation is justified

May 17, 2022

Excellent service and communication. I always take my car here - they do a great job! More

by mill15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
May 18, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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