Ford Country

Experience Had a nice time while waiting for my wife’s new car they took care of me like I was one of their own witch feels really appreciated thanks a lot José Had a nice time while waiting for my wife’s new car they took care of me like I was one of their own witch feels really appreciated thanks a lot José torres for your time More

Great experience Jose Torres is well versed in what he is selling and went above and beyond all of our expectations. He made the car buying experience way less painful Jose Torres is well versed in what he is selling and went above and beyond all of our expectations. He made the car buying experience way less painful and almost enjoyable! Thanks for all your help More

Great experience! Since i called Jose to see if we can do a trade in, he was so helpful. Looking into what i can work with and comfortable with in payments. Brandon wa Since i called Jose to see if we can do a trade in, he was so helpful. Looking into what i can work with and comfortable with in payments. Brandon was so helpful as well getting our car ready and paper work. Helping how to use our car and setting up. Overall such a great experience at Ford country More

The most knowledgeable person! Mr. Jose Torres is the definition if truecar guru. He is not only knowledgeable, but professional and courteous. The best experience at a car dealer Mr. Jose Torres is the definition if truecar guru. He is not only knowledgeable, but professional and courteous. The best experience at a car dealership. Give this guy a raise! More

Beyond grateful Being able to give a price of what I can afford and having a few options given to me that still fit my style of life is beyond wonderful. Feels great Being able to give a price of what I can afford and having a few options given to me that still fit my style of life is beyond wonderful. Feels great knowing that everyone is welcoming and ready to service us the moment we park. Definitely, feels like going to a family house and feeling comfortable right away. Couldn’t be happier with my choice of working with Ford Country! More

Went to FORD COUNTRY for a square deal. I did not get that. wow. what a nightmare.... I am writing this review as a PUBLIC SERVICE to all people considering going to FORD COUNTRY for automotive service of a wow. what a nightmare.... I am writing this review as a PUBLIC SERVICE to all people considering going to FORD COUNTRY for automotive service of any kind. my advice: go somewhere else. ANYWHERE ELSE! find a dealership in Arizona, or L.A., or Chicago, or wherever. short version: I went to FORD COUNTRY for a square deal. I definitely did not get a square deal. 1) I went to FC in response to a letter about a recall on a FUEL TANK part. (RECALL services are FREE OF CHARGE under FORD policy.) 2) The fuel tank part was causing the car to fail emissions. 3) I was "steered" into an inspection ($129.95) that I did not request, did not need, and did not want. 4) I spoke with the service dept. rep for 30 minutes disputing this charge. 5) Ultimately, I had to pay the fee to get my car back. 6) I then spent 3 weeks seeking a refund. no dice. stone wall after stone wall of customer care representatives assured me that a refund wasn't going to happen, REGARDLESS of how unhappy I was with the customer experience. long version: facts first... 1) I went into the dealership service dept after my car failed smog; wanted to see if the smog fail could have been caused by the gas tank recall issue. 2) talked with "Mr. M.R." and asked to have my car checked for recall issues. (this should be FREE OF CHARGE under normal recall policy.) 3) M.R. asks, "are there any other issues?". me: "yeah, sure. theres a check-engine light on. i'd like to see if its related to the recall." (a brief internet search indicated that the 'check-engine' light is common in the case of the fuel tank recall issue.) 4) M.R. presents the work order for signature. price $150. WHAT? i thought this is covered under the recall. M.R. : "oh, sure! thats only if the check-engine light is caused by something else." O.K. I'm certain the recall thing will solve the problem. 5) 2 hours later: car was serviced for recall. M.R. calls and said, "yeah, we found another part that we are recommending for replacement. we can take care of that for $700. if not, it'll be $129.95 for just the inspection." IMPORTANT POINT - the "OTHER PART:" just to be crystal clear, the other part was "recommended for replacement." This part was not in failure. This part was not indicated by error codes that caused the check-engine light. (both facts obtained in conversation with service department manager.) But the "other part" was used as justification for charging the inspection fee. After trying to get a refund, I realized I'm more likely to get a chicken leg away from the mouth of a stray dog. It is apparent that if a customer is unhappy and would like a refund, that is just NEVER going to happen. IN THE END, All you need to know is this: 1. Representatives in the SERVICE DEPARTMENT get COMMISSION on repairs. they get a piece of the action. (this fact obtained by FC employees.) 2. 'ford country' has a full-time staff devoted to fielding customer complaints. FULL TIME! (o.k., actually 2 or 3 people, each working part time.) The icing on the cake: In the repair department, there are signs on the desk asking people to leave good reviews.... HERE IS A HOT TIP FOR THE PEOPLE AT FORD COUNTRY: If you want "good reviews," you might try giving people a square deal. and perhaps you could OFFER REFUDS to unsatisfied customers. :) More

great buying experience great sales team, very happy with the car. hope to buy my next new car from you guys, get another mustang at one point. thanks great sales team, very happy with the car. hope to buy my next new car from you guys, get another mustang at one point. thanks More

Kevin Is Amazing Kevin is extremely personable and pays attention to your needs. Your needs are first not the upsell! Loved working with him and would again. I will Kevin is extremely personable and pays attention to your needs. Your needs are first not the upsell! Loved working with him and would again. I will definitely recommend him to people! More

Amazing & Honest Thank you Luis Rabago for your honesty the last couple of years. When we were looking to get out of our negative equity on our car, you worked with us Thank you Luis Rabago for your honesty the last couple of years. When we were looking to get out of our negative equity on our car, you worked with us for months to get us the right car and deal. You have never steered us wrong and we appreciate you and the Ford Country Team. #VegasStrong More

Great buying experience Slade in the internet dept and Sam the sales manager helped me purchase a new superduty. it was an excellent and easy buying experience. I sent a frie Slade in the internet dept and Sam the sales manager helped me purchase a new superduty. it was an excellent and easy buying experience. I sent a friend to buy the same truck a week later and they had the same experience. thx again guys. More