Ford of Cookeville - Service Center

Very Helpful Service Associate Christina helped us with our service for our vehicle and she was excellent. She was a great communicator and when we left our issue was completely re Christina helped us with our service for our vehicle and she was excellent. She was a great communicator and when we left our issue was completely resolved. More

Very pleasant Christina Root was very helpful and explained everything to me in great detail. She even caught a recall that I had forgotten about and was very help Christina Root was very helpful and explained everything to me in great detail. She even caught a recall that I had forgotten about and was very helpful in getting it fixed. More

Great service Vehicle repaired quickly and runs great after repair. Everyone was awesome and super helpful. I always feel confident that my vehicle will be serviced Vehicle repaired quickly and runs great after repair. Everyone was awesome and super helpful. I always feel confident that my vehicle will be serviced properly and every visit has been awesome. More

Recall notificatiin Christina was extremely helpful and kind assisting us with our appointment for our F 150. She explained in detail what the recalls were and how long Christina was extremely helpful and kind assisting us with our appointment for our F 150. She explained in detail what the recalls were and how long it would take to repair. Thank you. More

OIL CHANGE AND TIRE ROTATION I always have a great experience when i visit Ford of Cookeville. They have a friendly staff that goes above and beyond any other dealer that i hav I always have a great experience when i visit Ford of Cookeville. They have a friendly staff that goes above and beyond any other dealer that i have gone to. Thank you xavier norman for your help. More

Friendly, Quick, Airbag Replacement Service.. I Pulled into the dealership and got into line . They were quick to get my information and get my truck taken care of. The waiting room was very comfo I Pulled into the dealership and got into line . They were quick to get my information and get my truck taken care of. The waiting room was very comfortable. I was told it should take approximately 45 minutes to replace the airbags .. I also appreciated the carwash ! More

Positive experience Friendly and efficient service writers. I have dealt with both Billy and Casey and found them to be very professional . Any problems that result from Friendly and efficient service writers. I have dealt with both Billy and Casey and found them to be very professional . Any problems that result from service work are handled immediately and to the customers satisfaction. More

Professional service with a smile. I phoned into the Service dept. to request a 5,000 mile service on my new 2018 F450 truck. Service writer, Billy Hummel answered the phone and spoke w I phoned into the Service dept. to request a 5,000 mile service on my new 2018 F450 truck. Service writer, Billy Hummel answered the phone and spoke with me reqarding my request. I found Mr. Hummel to be a professional representative of the Cookeville Ford dealership. Billy is articulate and pays attention to detail. While the first service was performed, he kept me apprised of the length of time to complete the job as it was a very busy day prior to the holiday. This was not the first time I have dealt with Billy as my service writer. He is consistently on his game and is very professional in dealing with customers. He is one of the reasons I remain a loyal customer of Cookeville Ford. More

Xavier was very helpful and respectful. Xavier was very knowledgeable in the repairs needing to be done and answered every question I had. He was also very polite and made sure I was taken c Xavier was very knowledgeable in the repairs needing to be done and answered every question I had. He was also very polite and made sure I was taken care of. More

Service The service department and team are great. I was in and out within an hour so I didn't have to take any extra time off from work. The service department and team are great. I was in and out within an hour so I didn't have to take any extra time off from work. More