Ford of Cookeville - Service Center

First time in for service Everyone was very friendly and helpful. Wait wasn't very long. Truck was washed before turning it over to me. Overall it was a pleasant experience Everyone was very friendly and helpful. Wait wasn't very long. Truck was washed before turning it over to me. Overall it was a pleasant experience More

Great service of my 2012 Ford Focus I called earlier this week to make an appointment to have my car serviced, hopefully on a Saturday. The serviceman told me that they no longer took a I called earlier this week to make an appointment to have my car serviced, hopefully on a Saturday. The serviceman told me that they no longer took appointments and that I could come in anytime. I brought my 2012 Ford Focus to the dealership on Saturday Morning. They took it right in and serviced it while I waited in the lounge. The wait was not long. Kristina, the service employee, told me that I had a free service on my account, so I did not owe anything for the oil change and tire rotation. More

Key programing Loss original key on trip had to replace and have reprogramed.. Casey and Cristina were excellent along with parts department in scheduling work, se Loss original key on trip had to replace and have reprogramed.. Casey and Cristina were excellent along with parts department in scheduling work, service dept had it done promptly. Thanks to all. More

Very Good. They were fast, efficient, and very friendly. The waiting room was comfortable and clean. Refreshments were available from the machines in the waitin They were fast, efficient, and very friendly. The waiting room was comfortable and clean. Refreshments were available from the machines in the waiting room. Nothing else to say More

elexallent excellent customer relations Christina is a very good service employee, great for your ford dealership.. it's hard to find that kind of person any mor excellent customer relations Christina is a very good service employee, great for your ford dealership.. it's hard to find that kind of person any more.. More

Great Service with friendly employee(s). Nice clean waiting area with coffee or other drinks . I enjoyed the donuts and coffee. Thanks. See you again soon. with friendly employee(s). Nice clean waiting area with coffee or other drinks . I enjoyed the donuts and coffee. Thanks. See you again soon. More

rear sensors brought it in to check on left rear sensor sounding off when in reverse. They tried various tests and couldn't replicate it. Could have been dirt on brought it in to check on left rear sensor sounding off when in reverse. They tried various tests and couldn't replicate it. Could have been dirt on sensor or ?? I appreciate their attentiveness to my problem. More

service was excellent, price good, would like to go back to appointments. do not like first come first serve. could take extra time if you arrive during bu was excellent, price good, would like to go back to appointments. do not like first come first serve. could take extra time if you arrive during busy time More

Great service Great service. Very friendly and courteous. Was able to provide last minute assistance. Short wait if any. Educated on and offered to provide further Great service. Very friendly and courteous. Was able to provide last minute assistance. Short wait if any. Educated on and offered to provide further assistance/services when things other than original request found on my car, but did not push. Full service relating to original appt provided and paperwork including what further should be done given. Good experience! Thanks Ford. More

Quick, efficient and professional !! The service at Ford in Cookeville is and has always been "first class"....Brad is always helpful and friendly as are all the service staff at the deal The service at Ford in Cookeville is and has always been "first class"....Brad is always helpful and friendly as are all the service staff at the dealership.... More