Ford of Cookeville - Service Center

Service Associate was professional yet personable. Associate knew the services she was selling, But she didn’t try to oversell and push me to buy anything I didn’t need. My vehicle was ready when pro Associate knew the services she was selling, But she didn’t try to oversell and push me to buy anything I didn’t need. My vehicle was ready when promised. More

my work was finished ahead of time, wow. Had Ford Fusion lighted door seals installed. Christina Steward was great. Work was done ahead of time, that was stated looks great and works like a Had Ford Fusion lighted door seals installed. Christina Steward was great. Work was done ahead of time, that was stated looks great and works like a charm. She keep me informed and car was waiting, and ready to go when I arrived. Have had nothing but great work done buy your dealership from sales to repair work. Thanks again Griff Roberts. More

Service on my truck Christina and Brian worked with me, making sure I had the best experience possible. Answering all my questions and being very patience with me, makin Christina and Brian worked with me, making sure I had the best experience possible. Answering all my questions and being very patience with me, making sure I understood what was going on. They are very professional and very friendly, putting me at ease. Ford should be very proud to have them on their team! More

Fast professional service Great, friendly service provided and I was in and out very quickly. Service tech. was very professional and courteous covering all the information reg Great, friendly service provided and I was in and out very quickly. Service tech. was very professional and courteous covering all the information regarding the service performed on my truck. More

Very well organized visit Casey Loftis was as nice and professional as we have encountered-vehicle belongs to 91 yr old mother-in-law who was with us and she was impressed-we'l Casey Loftis was as nice and professional as we have encountered-vehicle belongs to 91 yr old mother-in-law who was with us and she was impressed-we'll be back More

A1 rating. Christina provided friendly and professional service. I would rate her A1! Although we live in Crossville, I prefer the Ford Service Center in Cooke Christina provided friendly and professional service. I would rate her A1! Although we live in Crossville, I prefer the Ford Service Center in Cookeville for all service needs for my vehicle. More

Happy with service Took my F250 into the Cookeville dealership for a minor leak around the window. Christina immediately addressed my situation & got the vehicle service Took my F250 into the Cookeville dealership for a minor leak around the window. Christina immediately addressed my situation & got the vehicle serviced in record time. Excellent customer service here. More

Problems with remote key We had a problem with a key for a 2013 Lincoln MKT. Made an appointment and they said we needed A new key. Without thinking the key would equal a mtg We had a problem with a key for a 2013 Lincoln MKT. Made an appointment and they said we needed A new key. Without thinking the key would equal a mtg payment we said ok. The cost was $331.23! Needless to say we were amazed that a key could cost that much. I think that is just crazy that anyone could charge that much for a key replacement. We talked to the manager and he stated that was the cost. More

A very responsive staff who does their best to accomodate the customer. Karen went above and beyond to work in my vehicle within one day. the customer. Karen went above and beyond to work in my vehicle within one day. More

This was my first time coming to this dealer ship. Karen was very friendly and helpful. The work on my car was done in a timely manner In the future any work that I need done it will be done at this dealer was very friendly and helpful. The work on my car was done in a timely manner In the future any work that I need done it will be done at this dealer ship More