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Ford of Franklin

Franklin, TN

4.7
1,318 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,318 reviews

September 16, 2025

Salesperson: Ben Rhett Date of Visit: September 13, 2025 My wife and I visited Lincoln of Franklin to look for a new vehicle and had a deeply unsettling experience. Our interaction was with salesper More

by Igor Katraev
Recommend Dealer
No
Employees Worked With
Ben Rhett
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2025

We’ve bought vehicles from Jeff Dawson at Ford of Franklin for many years. Always top notch service. More

by don.shepard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 08, 2025

Clean, friendly, pleasant - Felt like a good experience from the time we walked in the front door until we drove out the back door. More

by rbellamy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Bruen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2025

I called Lincoln of Franklin TN the morning of 8/2. I talked with sales person Alex Renfro and told him what vehicle we were looking at and wanted to buy. We arrived in the afternoon. We were there app More

by JL&CG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Renfro
Aug 27, 2025 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 24, 2025

My experience was amazing. I got the exact car I wanted with my dealer's help. Kaleb made sure everything was exact for me. If something wasn't he would make sure it was fixed. More

by carolinemikush
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalab Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 19, 2025

Casey worked my deal remotely (I'm over 2 hours away, but they found the truck I wanted) and delivered to me. Not only were they extremely flexible to get the deal I needed, they included extras on lifetime More

by EricC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours, we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

July 14, 2025

I had a great experience purchasing my new Ford Bronco Sport from Ford of Franklin. Kaleb Johnson, Sean Donaldson, and the entire team was professional, knowledgeable, and answered all my questions and ma More

by Dr. DeLoach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalab Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Donaldson
Jul 16, 2025 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 07, 2025

I recently bought a vehicle from Cody "Cowboy" Brown and couldn’t have asked for a better experience. From the start, Cody was incredibly informative and knew all the ins and outs of the vehicle I was looki More

by Josh C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Ford of Franklin responded

Hi Josh, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

July 06, 2025

I would like to thank my uncle Clyde Maxwell for selling my son Jordan Ragland a new 2023 Camaro he was very professional not just cuz he's my uncle but he know the car business! He was very professional ve More

by Bobby Maxwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde Maxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Ford of Franklin responded

Hello Bobby, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2025

Ben was great! He answered all our questions, was fast in processing all the paperwork, very responsive on email, and even removed a spot on the door at the last mi More

by jazimmer26
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Rhett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

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