
Ford of Franklin
Franklin, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Salesperson: Ben Rhett Date of Visit: September 13, 2025 My wife and I visited Lincoln of Franklin to look for a new vehicle and had a deeply unsettling experience. Our interaction was with salesper 2025 My wife and I visited Lincoln of Franklin to look for a new vehicle and had a deeply unsettling experience. Our interaction was with salesperson Ben Rhett. While the initial test drive of a 2026 Corsair was fine, the situation deteriorated when it came time for our trade-in appraisal. Mr. Rhett took the key to our vehicle to perform the appraisal. When he returned, he did not give our key back. We asked for our key, but he stated he was getting the appraisal from his manager and left with our key again. Upon his return, he was eager to push us into discussing the appraisal paperwork and ignored our repeated requests for our key. He claimed his manager had the key and continued to deflect. It was only after we insisted firmly for a third time that he finally retrieved our key after another delay. This tactic of holding a potential customer's key to prevent them from leaving is completely unacceptable. After deciding to leave due to this high-pressure environment, we walked outside to find that our car was not where we had parked it. The dealership staff had moved our vehicle to another parking lot without our knowledge or permission. More
We’ve bought vehicles from Jeff Dawson at Ford of Franklin for many years. Always top notch service. Franklin for many years. Always top notch service. More
Clean, friendly, pleasant - Felt like a good experience from the time we walked in the front door until we drove out the back door. from the time we walked in the front door until we drove out the back door. More
I called Lincoln of Franklin TN the morning of 8/2. I talked with sales person Alex Renfro and told him what vehicle we were looking at and wanted to buy. We arrived in the afternoon. We were there app I talked with sales person Alex Renfro and told him what vehicle we were looking at and wanted to buy. We arrived in the afternoon. We were there approximately 2 hours due to other buyers completing their purchase. The Nautilus had been detailed and was ready to go when we arrived. Great work Lincoln of Franklin. More

My experience was amazing. I got the exact car I wanted with my dealer's help. Kaleb made sure everything was exact for me. If something wasn't he would make sure it was fixed. I got the exact car I wanted with my dealer's help. Kaleb made sure everything was exact for me. If something wasn't he would make sure it was fixed. I appreciate everything he did for us and staying in contact with me through out the entire process. It made buying the car easy and that is saying a lot. He was extremely outgoing, understanding, very pleasant. I would recommend him to anyone looking to buy from there. More
Casey worked my deal remotely (I'm over 2 hours away, but they found the truck I wanted) and delivered to me. Not only were they extremely flexible to get the deal I needed, they included extras on lifetime they found the truck I wanted) and delivered to me. Not only were they extremely flexible to get the deal I needed, they included extras on lifetime power train warranty. When I went to license in my state, the check they sent was 'a bit short'. it wasn't a ton of money, so I paid it, and didn't complain. Today, without calling our asking, I received a check for the licenses fees not covered. 95% of dealerships would have pocketed that money. These guys are trustworty, and easy to deal with. I will be calling them for my next Ford. More
I had a great experience purchasing my new Ford Bronco Sport from Ford of Franklin. Kaleb Johnson, Sean Donaldson, and the entire team was professional, knowledgeable, and answered all my questions and ma Sport from Ford of Franklin. Kaleb Johnson, Sean Donaldson, and the entire team was professional, knowledgeable, and answered all my questions and made the process very straightforward. The Bronco Sport has been an unexpected delight to our family and we appreciate the smooth no-stress experience. Highly Recommend! More
I recently bought a vehicle from Cody "Cowboy" Brown and couldn’t have asked for a better experience. From the start, Cody was incredibly informative and knew all the ins and outs of the vehicle I was looki couldn’t have asked for a better experience. From the start, Cody was incredibly informative and knew all the ins and outs of the vehicle I was looking at. He took the time to answer every question without ever making me feel rushed or like just another number. What stood out most was how genuine he was throughout the entire process. No pressure, no games—just straightforward, honest help. Cody made the whole process smooth and stress-free, and I drove away with confidence knowing I made the right choice. If you're looking for a car salesman who actually listens, knows his stuff, and treats you like a real person, ask for Cowboy. You won’t regret it. More
I would like to thank my uncle Clyde Maxwell for selling my son Jordan Ragland a new 2023 Camaro he was very professional not just cuz he's my uncle but he know the car business! He was very professional ve my son Jordan Ragland a new 2023 Camaro he was very professional not just cuz he's my uncle but he know the car business! He was very professional very kind very polite very knowledgeable thanks again Uncle Clyde we really appreciate you! God Bless! More
Ben was great! He answered all our questions, was fast in processing all the paperwork, very responsive on email, and even removed a spot on the door at the last mi He answered all our questions, was fast in processing all the paperwork, very responsive on email, and even removed a spot on the door at the last minute. He gave us personal experience and was really knowledgeable about the truck ! Would definitely recommend him to anyone. More