Ford of Helena

They where great and as a repeat customer really made me feel special Sales and accounting was easy and quick and well informed feel special Sales and accounting was easy and quick and well informed More

Last review I left I received no follow up! So why ask. Just had truck serviced and tried to up charge me $1500 on work I had done on my last appointment. Disappointing! Good thing I was So why ask. Just had truck serviced and tried to up charge me $1500 on work I had done on my last appointment. Disappointing! Good thing I was paying attention and called them out. Trust goes along way and it’s the foundation of relationships! Small town and word of mouth goes a long way! Guessing car wash coupons went away as I was never given one Customers have a lot of options, so why open the door for them to leave. It’s the little things that make a big difference! More

Billy, Kirk, and John were very professional and worked with us to get into a newer vehicle. with us to get into a newer vehicle. More

Easy shopping friendly staff. They worked with me on my trade in and treated us well They worked with me on my trade in and treated us well More

Although unhappy with the failure of major components on my 72K miles Expedition, I could not be more pleased with our service advisor, Ken, and the dealership. Unfortunately a new transmission and other ke my 72K miles Expedition, I could not be more pleased with our service advisor, Ken, and the dealership. Unfortunately a new transmission and other key repairs do take time to diagnose, get extended warranty authorization, get parts, get repaired, get tested. Ken shepherded the entire process through, and went above and beyond in communicating with us every step of the way. I envisioned having to highly "Karen" the extended warranty, as these never provide as much coverage as hoped -- but Ken and the team there handled all of that for me and made a horrific mechanical failure into a wonderfully tolerable event financially. I have the car back and he is still advocating for us, working the warranty to reimburse maximum possible local rental car days. He also never once blamed anyone else for delays or hiccups, just honestly stated what was going on as in "well, we tested it and need to get back in there and troubleshoot a, b, c. ..." This was refreshing. Although Ken was my primary point person, I felt he was representing a whole team of folks from mechanical technicians to parts to administrative people all working toward my vehicle repair. Delilah and others (whose names I forgot to write down) also communicated well and took actions needed during holidays when folks were out. None of the "we know nothing, not our lane" type answers from dealerships past. A mechanic who serves in the National Guard (thank you, hooah!) even stayed late to finish the job before drill. I have owned 16 Fords. This one indeed emits a faint lemony aroma, but the folks there in Helena got it fixed and jumped all the warranty claim hurdles for me. Being former Army, our family owning 16 Fords, and having dealt with dealerships all over this country, I can assure this dealership is the finest. Thanks Ken, the key communicator, and all the people I never met doing the work to me back on the road. More

The overall process of purchasing a car was well done. Steve was very personable and helpful. We love our new Bronco Steve was very personable and helpful. We love our new Bronco More

Helena Ford dealership performed recall repair on my F150. I found everyone courteous and professional. F150. I found everyone courteous and professional. More

The dealership does a good job all around. They always do a nice job with sales and maintenance. They have a comfortable sitting environment for waiting as well. They always do a nice job with sales and maintenance. They have a comfortable sitting environment for waiting as well. More