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Ford of Latham - Service Center

Latham, NY

3.8
188 Reviews

188 Reviews of Ford of Latham - Service Center

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May 22, 2025

Took it to be serviced 3 times without luck. Promised a rental but didn’t have one. More

by RE.SKI2
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Draves
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Couldn't have asked for a better experience. Service advisor was extremely professional and explained everything that would be done. The technician actually completed the repair even faster than More

by shamrock_1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don McLennan
May 22, 2025 -

Ford of Latham responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 15, 2025

Service was great, took me in quickly and performed all warm as indicated. They followed up with a video and detailed info on every aspect of the service. More

by THEANDERSONS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don McLennan
May 15, 2025 -

Ford of Latham responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ford of Latham, we look forward to having you as a valued customer for many years to come!

May 12, 2025

Clean working space, friendly, professional staff, quick in and out. So far, impressed with quality. More

by WWENDYIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Ford of Latham responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ford of Latham, we look forward to having you as a valued customer for many years to come!

May 09, 2025

Terrific service provided at the front desk by Donnie. Inspection was completed in a timely manner. More

by RY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

May 09, 2025

great service, very attentive. great people to deal with. ALways a pleasure to bring in my vehicle. More

by D.HERALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Ford of Latham responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ford of Latham, we look forward to having you as a valued customer for many years to come!

May 09, 2025

Not bad. Did what they said they would and in a reasonably timely manner. Clean service center and decent staff. Truck appears to be in good condition. More

by JOSEPHDLENNOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

Ford of Latham responded

Thanks for sharing about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

May 03, 2025

I lowered my cars window and it would not go back up. Concerned about rain the next day I called Latham Ford they were able to fit me in the next morning. They were able to locate the issue and replace More

by CCONNELLY642
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

Ford of Latham responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 03, 2025

Treated very well, helpful, help was very knowledgeable. Overall a great experience to get vehicle serviced More

by REBECCASKIMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don
May 03, 2025 -

Ford of Latham responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 26, 2025

Ford Lathem provides a top customer experience. Brand new space, courteous, and on time. The best! More

by roman7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Manetti
Apr 27, 2025 -

Ford of Latham responded

Thanks for sharing your thoughts about your experience with Ford of Latham. We appreciate your business and hope to see you again soon!

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