Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
221 Reviews of Ford of Latham - Service Center
Sort by
August 20, 2025
The work necessary took longer than originally advised, and the communication back-and-forth is terrible and the communication back-and-forth is terrible More
by Screntz
Verified CustomerEmployees Worked With
August 20, 2025
To be clear, the mechanic who worked on my vehicle was fantastic. He listened to my concerns, and found me two different times in the waiting area to discuss his findings. He was polite and very profess fantastic. He listened to my concerns, and found me two different times in the waiting area to discuss his findings. He was polite and very professional. That was the only positive part of my experience. The person working at the service desk took no effort to move things along once my car was finished. I waited an additional 45 minutes before she presented me with my bill. The cashier was rude and unpleasant when I was paying my bill. Due to an error made by my salesperson when I purchased my vehicle at Latham Ford, there was confusion about the very expensive maintenance plan that I purchased. I was directed to speak to the sales manager about this issue. He was dismissive and clearly bothered to have to deal with the issue. I waited in the waiting area for over three hours while my car was being worked on and during this time the sales manager couldn't take a moment to come out to speak to me about the maintenance plan issue. I had to pursue this before I left, and he still couldn't be bothered to talk to me. He attempted to relay his findings onto another person who was then directed to tell me what was going on. This was not acceptable to me, so I walked into the sales manager's desk area and insisted that he speak to me directly. He was dismissive yet again. As I was leaving I said, "Thank you", although I certainly had nothing to be thankful for. I was attempting to be polite. He couldn't bother to state, "You're welcome" in return. So I said it for him, and then he muttered a begrudged "You're welcome" in my direction. He was rude and unprofessional. This is the second time I have been treated unprofessionally at Latham Ford. I will NEVER recommend this dealership to anyone. I deeply regret that both my husband and I purchased our vehicles from Latham Ford and now we have the unfortunate situation of having to deal with them. More
by TNIZINKIRCK
Employees Worked With
name is unknown
August 14, 2025
I do find Ford of Latham a great dealership with excellent service and staff. I give it 5 stars excellent service and staff. I give it 5 stars More
by LRAIDERONE
August 11, 2025
After appt was set, vehicle delivered and completed in a timely manner and our operations schedule went unchanged. Vehicle picked up the same day. Thank you timely manner and our operations schedule went unchanged. Vehicle picked up the same day. Thank you More
by FARCHINO
Employees Worked With
August 08, 2025
The staff were kind, courteous, helpful, and communicative. They are so friendly and wanting to help. communicative. They are so friendly and wanting to help. More
by NEVLING68
Employees Worked With
August 05, 2025
Everyone was very courteous and kept me updated on my car and also walked me through all the recommended items. and also walked me through all the recommended items. More
by DKKREIS07
August 01, 2025
I’ve been reading all of your responses to the less than stellar reviews and pretty much all sound the same. The thing of it is, you’re not solving any of the issues, they are all still happening over and o stellar reviews and pretty much all sound the same. The thing of it is, you’re not solving any of the issues, they are all still happening over and over again. Seems you are just responding to look like you are interested in solving people’s issues. It’s a shame I remember Latham Ford being a stellar company. You say you want to see what you can do after the fact. A known problem with the transmissions, appt was 3 days after warranty was up. Had you had more than one person able to make service appointments it would have been under warranty. The one person that takes appointments finally was available. By then my appointment date was after my transmission warranty was up. I don’t know what you can do now, I do know what you could’ve done More
by Taloustoy
Employees Worked With
July 29, 2025
Latham ford gets it done no matter your needs, Paul Lunch is the man but you guys knew that is the man but you guys knew that More
by PTRAP518
July 28, 2025
My first service with my new bronco. Got into my car and there was oil stains on the leather console. I called shortly after picking it up and had to leave a message. Of course no call b Got into my car and there was oil stains on the leather console. I called shortly after picking it up and had to leave a message. Of course no call back with no apology. Not happy More
by MSLUCYVP
Employees Worked With
