Forest Lane Chrysler Dodge Jeep Ram - Service Center

Service Department Review: Chris Kite went above and beyond for me and my Wrangler. I first encountered him at a different dealership and was super bummed when he left. He is Very aware of my feelings f beyond for me and my Wrangler. I first encountered him at a different dealership and was super bummed when he left. He is Very aware of my feelings for Frisco, Plano and McKinney service departments. I reached out to Paul Aceto to find out both him and Chris were now at Forest Lane. Chris was able to accommodate a loaner vehicle for me very quick. Took care of a recall, five new tires and routine maintenance. Was transparent with pricing everything out, answered all my questions and kept me well informed. I am thrilled to be able to utilize an advisor whose judgment I trust and doesn’t talk down or dumb to me because I am female. I will absolutely be returning to Forest Lane in the future. Thank you to Chris, Paul and everyone who was a part of the service on my vehicle! More

Prompt service, courteous & professional staff. Highly recommend. Work was well explained and all issues clarified. Highly recommend. Work was well explained and all issues clarified. More

Great quick service for the maintenance on my Ram 1500! My Ram was done an hour ahead of time. My Ram was done an hour ahead of time. More

They provided great service and their time estimates were accurate which is much appreciated by me. accurate which is much appreciated by me. More

Craig Ross was great to work with and made the experience so easy. Great service from the service department so easy. Great service from the service department More

Absolute terrible excuse for a service department Terrible communication from people in service and the worst thing was that I called in and they told me on Friday I could pick it up and even after Terrible communication from people in service and the worst thing was that I called in and they told me on Friday I could pick it up and even after double checking on Saturday I arrived to find out he was working on it and I could come back 3 hours later. Absolutely no excuse, where’s the service manager, oh that’s right he doesn’t work on Saturday so you’ve got one advisor, no porter no cashier no service And to make it even worse they called me and tried to sell me a car while I was on hold, again checking on my truck. Ram service here is horrible. More

Jade was awesome and very transparent throughout the whole process of getting my Jeep serviced!!! whole process of getting my Jeep serviced!!! More

Terrible customer service. I would not recommend this place to anybody. I have a terrible experience with this dealership. I would not recommend this place to anybody. I have a terrible experience with this dealership. More

Run away as fast as you can from this dealership. They are a bunch of theves!!! They are a bunch of theves!!! More