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Forest Lane Chrysler Dodge Jeep Ram - Service Center

Dallas, TX

4.3
137 Reviews

137 Reviews of Forest Lane Chrysler Dodge Jeep Ram - Service Center

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December 20, 2020

I drive 8 miles past a closer Dodge dealership because of how well Eddie Campbell and his team take care of me and my vehicle! I come in for regular oil changes and maintenance and they keep me well informe More

by cthomas1972.level
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar, Javier Tamez, Eddie Campbell
December 19, 2020

Everyone was very helpful at this dealership, especially Eddy Campbell. He got me in and out very efficiently and made sure all my questions were answered. I will definitely be going back to this dealershi More

by Fran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Campbell
December 19, 2020

Took my truck in for an oil change. Eddie Campbell went above and beyond to make a routine maintenance trip a pleasant experience. From the hand shake to the walk to my truck once i was leaving; he is a pr More

by Ealexander6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Campbell
December 19, 2020

Best dealership experience I’ve ever had. The whole place is a pleasure to deal with. All the staff are so helpful and go the extra mile. Will be using them for all my vehicle needs. More

by silverado--20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda in service. A+++, Eddie Campbell
December 17, 2020

Clean and friendly environment. Juan was very professional and made my experience enjoyable. Would definitely return and I will recommend this dealership to others in the future More

by lancegallien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos
December 17, 2020

I took my ram truck in for a routine oil change and Jesse was very helpful in selling me a three oil change tire rotation package to save me money I ended up needing front and rear brakes and wiper blades he More

by Fredpolito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse , Eddie Campbell
December 15, 2020

I live in Virginia and my Grand Cherokee broke down on the tollway in Dallas. I had driven in from Tennessee that day. After the Jeep Assist hung up on me twice trying to get a tow truck, I finally got it More

by koenen13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Manry
Jan 06, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Hello, Thank you for taking the time to share feedback about the services received for your Jeep Grand Cherokee. We always want to provide excellent customer service and I would like to look into this further. At your earliest convenience, please reach out to me with your best contact details. I look forward to hearing more. Best, Leo Griggs Lgriggs2@flcdjr.com 469-445-3846 Forest Lane CDJR

December 14, 2020

My experience was truly great. Juan Avalos handled everything with my extended warranty and made sure my waterpumpwouldbe covered. I didn't have to do anything. My Jeep was repaired promptly and with More

by MANN-E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Nick Manry, Angela Adams
December 14, 2020

As always Forest Lane takes great care of my Jeep and me - thank you for your world-class customer service, technical expertise, and attention to detail! More

by Lesley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Nick Manry, Angela Adams, Mark Ramos
December 12, 2020

The service was good and I appreciate the communication throughout the process. But I asked for the price quote for the services recommended and my total bill ended up being about $200 more than the quote. More

by Cmcdonald
Recommend Dealer
Yes
Employees Worked With
Javier Tamez
Jan 07, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Hello, Thank you for your positive comments about the quality of service received. Customer feedback is important to us and I would like to learn more about your service experience. When you have a moment, would you please reach out to me with your preferred contact details? Your time is appreciated. Best, Leo Griggs Lgriggs2@flcdjr.com 469-445-3846 Forest Lane CDJR