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Forest Lane Chrysler Dodge Jeep Ram - Service Center
Dallas, TX
135 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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135 Reviews of Forest Lane Chrysler Dodge Jeep Ram - Service Center
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December 19, 2020
Took my truck in for an oil change. Eddie Campbell went above and beyond to make a routine maintenance trip a pleasant experience. From the hand shake to the walk to my truck once i was leaving; he is a pr above and beyond to make a routine maintenance trip a pleasant experience. From the hand shake to the walk to my truck once i was leaving; he is a prime example of exceptional service! More
by Ealexander6
Employees Worked With
Eddie Campbell
December 19, 2020
Best dealership experience I’ve ever had. The whole place is a pleasure to deal with. All the staff are so helpful and go the extra mile. Will be using them for all my vehicle needs. is a pleasure to deal with. All the staff are so helpful and go the extra mile. Will be using them for all my vehicle needs. More
by silverado--20
Verified CustomerEmployees Worked With
Linda in service. A+++, Eddie Campbell
December 17, 2020
Clean and friendly environment. Juan was very professional and made my experience enjoyable. Would definitely return and I will recommend this dealership to others in the future professional and made my experience enjoyable. Would definitely return and I will recommend this dealership to others in the future More
by lancegallien
Employees Worked With
Juan Avalos
December 17, 2020
I took my ram truck in for a routine oil change and Jesse was very helpful in selling me a three oil change tire rotation package to save me money I ended up needing front and rear brakes and wiper blades he was very helpful in selling me a three oil change tire rotation package to save me money I ended up needing front and rear brakes and wiper blades he got me great prices and in and out within two hours. Craig and Eddie both checked in on me and made sure I was getting taken care of. They have earned both mine and my wife’s vehicle’s future services More
by Fredpolito
Employees Worked With
Jesse , Eddie Campbell
December 15, 2020
I live in Virginia and my Grand Cherokee broke down on the tollway in Dallas. I had driven in from Tennessee that day. After the Jeep Assist hung up on me twice trying to get a tow truck, I finally got it the tollway in Dallas. I had driven in from Tennessee that day. After the Jeep Assist hung up on me twice trying to get a tow truck, I finally got it to the dealership 4 hours later having to cover the cost myself. I was told that it was the fuel pump that failed and would need to be replaced but that it would be covered under the warranty. I was also told that the part was back ordered but they could have it by Monday if they rushed it, which just seemed strange. This forced me to find extra place to stay for an additional night. So I picked the car up Monday and roughly 1k later nothing was covered under warranty. To make things more interesting, once i picked up the car and paid for everything, I drove 5 hours to Lubbock only to learn they had not bolted the muffler on correctly. Once I returned to VA I spoke with my local dealership since they had serviced the car 4 days prior and they were appalled that nothing was covered under warranty or at least some good faith effort as the 3 year 36,000 mile had expired literally that same day. I found the lack of transparency, cold customer service and failure to complete the last visible part of the repair concerning. I have no clue who the service department person was... More
by koenen13
Employees Worked With
Nick Manry
December 14, 2020
My experience was truly great. Juan Avalos handled everything with my extended warranty and made sure my waterpumpwouldbe covered. I didn't have to do anything. My Jeep was repaired promptly and with everything with my extended warranty and made sure my waterpumpwouldbe covered. I didn't have to do anything. My Jeep was repaired promptly and with no issues. More
by MANN-E
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Nick Manry, Angela Adams
December 14, 2020
As always Forest Lane takes great care of my Jeep and me - thank you for your world-class customer service, technical expertise, and attention to detail! - thank you for your world-class customer service, technical expertise, and attention to detail! More
by Lesley
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Nick Manry, Angela Adams, Mark Ramos
December 12, 2020
The service was good and I appreciate the communication throughout the process. But I asked for the price quote for the services recommended and my total bill ended up being about $200 more than the quote. throughout the process. But I asked for the price quote for the services recommended and my total bill ended up being about $200 more than the quote. It appears that they didn’t include the labor in the quote. I would be more understanding if I had been told upfront that the quote didn’t include the labor but that was not the case. More
by Cmcdonald
Employees Worked With
Javier Tamez
December 11, 2020
Service folks were friendly and helpful. Let me add dealer coupons at check out without any issues. I am very happy with their customer service. dealer coupons at check out without any issues. I am very happy with their customer service. More
by BT Eubanks
Employees Worked With
Javier Tamez, Mark Ramos
