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Forest Lane Chrysler Dodge Jeep Ram - Service Center

Dallas, TX

4.5
135 Reviews

135 Reviews of Forest Lane Chrysler Dodge Jeep Ram - Service Center

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December 19, 2020

Took my truck in for an oil change. Eddie Campbell went above and beyond to make a routine maintenance trip a pleasant experience. From the hand shake to the walk to my truck once i was leaving; he is a pr More

by Ealexander6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Campbell
December 19, 2020

Best dealership experience I’ve ever had. The whole place is a pleasure to deal with. All the staff are so helpful and go the extra mile. Will be using them for all my vehicle needs. More

by silverado--20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda in service. A+++, Eddie Campbell
December 17, 2020

Clean and friendly environment. Juan was very professional and made my experience enjoyable. Would definitely return and I will recommend this dealership to others in the future More

by lancegallien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos
December 17, 2020

I took my ram truck in for a routine oil change and Jesse was very helpful in selling me a three oil change tire rotation package to save me money I ended up needing front and rear brakes and wiper blades he More

by Fredpolito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse , Eddie Campbell
December 15, 2020

I live in Virginia and my Grand Cherokee broke down on the tollway in Dallas. I had driven in from Tennessee that day. After the Jeep Assist hung up on me twice trying to get a tow truck, I finally got it More

by koenen13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Manry
Jan 06, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Hello, Thank you for taking the time to share feedback about the services received for your Jeep Grand Cherokee. We always want to provide excellent customer service and I would like to look into this further. At your earliest convenience, please reach out to me with your best contact details. I look forward to hearing more. Best, Leo Griggs Lgriggs2@flcdjr.com 469-445-3846 Forest Lane CDJR

December 14, 2020

My experience was truly great. Juan Avalos handled everything with my extended warranty and made sure my waterpumpwouldbe covered. I didn't have to do anything. My Jeep was repaired promptly and with More

by MANN-E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Nick Manry, Angela Adams
December 14, 2020

As always Forest Lane takes great care of my Jeep and me - thank you for your world-class customer service, technical expertise, and attention to detail! More

by Lesley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Nick Manry, Angela Adams, Mark Ramos
December 12, 2020

The service was good and I appreciate the communication throughout the process. But I asked for the price quote for the services recommended and my total bill ended up being about $200 more than the quote. More

by Cmcdonald
Recommend Dealer
Yes
Employees Worked With
Javier Tamez
Jan 07, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Hello, Thank you for your positive comments about the quality of service received. Customer feedback is important to us and I would like to learn more about your service experience. When you have a moment, would you please reach out to me with your preferred contact details? Your time is appreciated. Best, Leo Griggs Lgriggs2@flcdjr.com 469-445-3846 Forest Lane CDJR

December 11, 2020

Truck was not fixed been there over 4 times and they still said they couldnt fix it nothing was wrong. Now my warranty is over. More

by URSULA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javier Tamez
Jan 07, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Ursula, Thank you for bringing your truck in. I would like to learn more about the services provided. At your earliest convenience, please reach out to me with your preferred contact details. Best, Leo Griggs Lgriggs2@flcdjr.com 469-445-3846 Forest Lane CDJR

December 11, 2020

Service folks were friendly and helpful. Let me add dealer coupons at check out without any issues. I am very happy with their customer service. More

by BT Eubanks
Recommend Dealer
Yes
Employees Worked With
Javier Tamez, Mark Ramos
Dec 31, 2020 -

Forest Lane Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write about your experience! We're glad to learn you not only left our dealership in a timely manner and under expected budget, but that you were pleased with the high level of customer service with our team. Thank you for your patronage. Looking forward to seeing you in the future here at Forest Lane Chrysler Dodge Jeep Ram.