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Forest Lane Chrysler Dodge Jeep Ram - Service Center

Dallas, TX

4.3
137 Reviews

137 Reviews of Forest Lane Chrysler Dodge Jeep Ram - Service Center

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February 20, 2023

Terrible customer service. I would not recommend this place to anybody. I have a terrible experience with this dealership. More

by mwkaasj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Ramos / Linda Hammond
Feb 24, 2023 -

Forest Lane Chrysler Dodge Jeep Ram responded

Mwkaasj, thank you for giving me the opportunity to speak with you about your experience. This is certainly not the impression we strive to leave any guest with, and I am thankful for the coaching opportunity we gained in this process. I'm happy that we were able to gain a better understanding of one another, and I hope you will contact me directly at Mark.Ramos@flcdjr.com if there is anything I can assist with in the future. Thanks again and have a great day! - Mark Ramos, Service Director

September 03, 2022

Run away as fast as you can from this dealership. They are a bunch of theves!!! More

by Disgusted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig
Sep 07, 2022 -

Forest Lane Chrysler Dodge Jeep Ram responded

Hello, and thank you for your honest review. We are disappointed to see that this is the impression you were left with, as it is always our main objective to deliver first-class experiences to every guest. Unfortunately, without there being a first or last name associated with this review, we are unable to identify where we went wrong. At your convenience, I would appreciate it if you contacted me directly at Craig.Baker@flcdjr.com so I can figure out when you visited us, who you worked with, and what we could have done differently during your visit. Thank you again and I look forward to hearing from you soon. - Craig Baker, Service Director

November 11, 2021

UPDATE) THE 10.000 Repairs is now a total vehicle value of 40.000) i had an issue with my 2016 promaster van. I call the service department and they told me to have it tow in. I dropped it off at 10am. Aro More

by Richteodo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell
July 09, 2021

I have taken my car to Dave for years to have it serviced. He is very honest, professional and straight forward. Dave has always made sure I knew exactly what repair was needed and understood exact More

by jgibson88
Recommend Dealer
Yes
Employees Worked With
Dave in service
July 07, 2021

Javier is always the first to greet me and make me feel comfortable while the service is being completed on my truck. Jesse is right there at the end to let me know about what was completed and answers any More

by Jasmine polley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse , Javier Tamez
July 04, 2021

Service was friendly and outstanding! They picked up our vehicle from home and could not have made things any easier or more convenient. More

by JOELCLARK28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda
Jul 06, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Joe, thank you for taking the time to share your outstanding experience with Linda in our Service Department! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at Forest Lane Chrysler Dodge Jeep RAM.

July 01, 2021

Had a 20k checkup for a Hybrid Chrysler Pacifica. Quick and easy. Special thanks for the shuttle service. I will be happy to use them again. More

by tconnelly0
Recommend Dealer
Yes
Employees Worked With
Javier Tamez
Jul 02, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Connelly, we're happy our team provided speedy service for you. We are always more than happy to assist you if anything else comes up. Take care!

June 30, 2021

Great costumer care they got me taken care of right away and took good care of my car and after service they gave it a nice car wash from inside out. More

by Mariana13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Tamez
June 29, 2021

Referring this service dept. Same day service on factory recall More

by davidkirkland1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Tamez
June 28, 2021

They always take care of things in a very professional manner. They treat the customer as if you are the only they have. More

by fatmanfairlane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Angela Adams
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