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Fort Wayne Toyota

Fort Wayne, IN

3.9
1,127 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,127 reviews

January 19, 2022

The used car I bought from this dealer was low on oil and coolant. It was also filthy, even after Frank said it was cleaned twice. More

by AMENKIS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Perales
Feb 05, 2022 -

Fort Wayne Toyota responded

Thank you. Management will be in touch shortly.

Apr 27, 2023 -

AMENKIS responded

Fort Wayne Toyota never did respond to any of my calls after this.

January 18, 2022

Salesman cleaned my car, didn’t do a great job but I appreciated the effort. Nothing they said to me seemed to add up. I was told my car had been inspected a month prior but also told they had only had More

by AllyK
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex
Feb 04, 2022 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention, Ally. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 15, 2022

Another great visit to Fort Wayne Toyota for service. Quick check-in, prompt service and fair pricing. Thanks Kris and staff. More

by USRANGERBUTTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris, Neil, Damian
Jan 17, 2022 -

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with Fort Wayne Toyota Lexus. We appreciate your business and hope to see you again soon!

January 15, 2022

Very Professional and friendly staffs. Most importantly help answer all of our questions and concerns. More

by JOEY.SHINE2009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Fort Wayne Toyota responded

Here at Fort Wayne Toyota Lexus, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 15, 2022

Fort Wayne Toyota is a great place to buy a car or get it serviced. Michael Smith is great about keeping the whole process of buying a car as easy as possible. Jeremy in the service department does a great More

by HIPPOLOVE78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Goldsworthy
Jan 17, 2022 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota Lexus, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 14, 2022

Great service from my salesman, Charles Smith. He got my Ziebart appointment the next day, and offered to answer any questions after I took possession of my 2021 Rav4 Hybrid! Absolutely LOVE this car! Had More

by SALES@PAWINTERNATIONAL.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Smith
Jan 17, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to seeing you again!

January 13, 2022

This dealership is in and out. They get the job done on time and explain how after it’s completed. More

by ERIK.N.DOMINGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Fort Wayne Toyota responded

Thank you for your very kind review, Erik. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota Lexus.

January 13, 2022

Great work. Thanks for getting me in It was excellent you did my service with short notice More

by PAGEMACH
Recommend Dealer
Yes
Employees Worked With
Kris Gordon
Jan 13, 2022 -

Fort Wayne Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 11, 2022

They were friendly and very helpful with my purchase of my Lease. However, they have been slow in recording it on my account. More

by CAROLANN927
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Lefler, Andrew Burton
Jan 11, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we were friendly and helpful however regret the unusually long wait time for the paperwork to be completed. If you would like to discuss this further please don't hesitate to reach out directly.

January 11, 2022

The consumer service was very friendly and helpful and i felt like I was being talked to in a very honest way. More

by jimmygschantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Jan 11, 2022 -

Fort Wayne Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Jimmy, and don't hesitate to let us know if we can be of further assistance.

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