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Fort Wayne Toyota

Fort Wayne, IN

3.9
1,127 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,127 reviews

January 03, 2022

Friendly staff; went out of their way to work me in as I really needed a vehicle last week. This is the “norm” for them not a rarity! They have always taken good care of my Toyota. More

by SUSANKRINN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jan 04, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 01, 2022

Friendly staff from the service department to Sales department. Given a quote for vehicle service at vehicle check in so that I can make a decision as to if I want to complete all services during visit More

by EVFULEKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Jan 01, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with Jason and our team. We're glad to hear we delivered such a great experience!

December 31, 2021

Friendly staff and above average communication regarding car services and quotes. Can trust they will provide a thorough check when bringing car in for service More

by murray.allison94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Goldsworthy
Jan 01, 2022 -

Fort Wayne Toyota responded

Allison, It's great to hear that Jeremy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fort Wayne Toyota Lexus!

December 31, 2021

Jason was professional and helpful. He indicated how long the wait would be and my vehicle was completed 20 minutes early. More

by FOURBIRDSJRWR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason- service department
Jan 01, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. Jason and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 31, 2021

I am very please with the service on my RAV4. The service staff is very thorough. More

by DSIMMONS1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Lefler
Jan 01, 2022 -

Fort Wayne Toyota responded

We appreciate your business and our service team looks forward to serving you again soon!

December 29, 2021

Great service and made purchasing easy. Explained all the materials very well and were very patient even when we had dumb questions, of which there were a lot of! Super love my new car, and appreciate the More

by MANALSAEED.1795
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
Jan 01, 2022 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota Lexus, your feedback and rating mean a lot to us. We're glad Nathan was able to help, and we hope to see you again!

December 28, 2021

Sales and Finance was super helpful in helping me get my new car! The head light was out but they fixed it right away! More

by KIKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan
Dec 29, 2021 -

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

December 28, 2021

Salesperson was helpful but the car we bought wasn’t serviced very well because it’s only been 7 weeks and we’ve had nothing but problem after problem. Wouldn’t recommend buying a used car from this de More

by CLORTIZ0504
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat
Jan 14, 2022 -

Fort Wayne Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 28, 2021

Certainly the Rav4 Hybrid was a major reason for our buying from this dealership, but working with Michael Smith was a very good experience as well. More

by BSCHANTZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael and our team here at Fort Wayne Toyota Lexus.

December 28, 2021

Very professional and made purchasing as easy a possible. Didn’t feel any pressure to buy a vehicle and everyone was extremely friendly. More

by POLLANDERP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Montange
Dec 29, 2021 -

Fort Wayne Toyota responded

Thank you for sharing your thoughts about your experience with Fort Wayne Toyota Lexus. We appreciate your business and hope to see you again soon!

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