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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
3.9
1,127 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,127 reviews

December 06, 2021

The work was completed correctly and on time. However, the job was warranty work and when I went to get my invoice there was a charge for $108. I stated that this could not be correct and so I went back t More

by TOMJURCZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 06, 2021 -

Fort Wayne Toyota responded

Thank you so much for your excellent review, Tom! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Toyota Lexus. Please don't hesitate to reach out if you need anything else.

December 06, 2021

Service done as requested. Car wash was nice but we had to hand wash all windows due to water spots. More

by HASMT123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Goldsworthy
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Dec 06, 2021 -

Fort Wayne Toyota responded

Thank you for your feedback! We appreciate your business and look forward to serving you again.

December 06, 2021

Love your staff they are very professional and they listen to your needs!!! Top notch!!! More

by Jbrower101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Lefler
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Dec 06, 2021 -

Fort Wayne Toyota responded

Thank you! Michael, Herb and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota Lexus.

December 05, 2021

Impeccable service and attentiveness Michael Smith is Impeccable service and attentiveness Michael Smith is the consummate professional, knowledgeable and courteous so much so words can not begin to do More

by GREGG_BERGER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Fort Wayne Toyota responded

Gregg, Thank you for sharing your experience with us! We're happy to hear it went well working with Michael and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 03, 2021

Making the appointment was easy.I was able to get my car in when I wanted to. Everyone was knowledgeable and friendly. It was a good experience! More

by SK202SK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 03, 2021 -

Fort Wayne Toyota responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

December 03, 2021

Easy to schedule, service guys are easy to talk to. They were right on time/schedule. My only issue is very very exspensive honestly. More

by SHOKOTA2K2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

December 01, 2021

Did not like my service advisor. He needs schooling in people skills!! Also he needs to listen to the customer and then voice his opinion. And put a smile on his face. I personality at all. More

by JOHN-LOIS
Recommend Dealer
No
Employees Worked With
Service person
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Dec 19, 2021 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 30, 2021

Fort Wayne Toyota was awesome to deal with. I found exactly what I was looking for at a great price!! Also they gave me a great deal. I’d come back again! More

by AMANDAEPRATER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mexican guy don’t remember his name
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Dec 01, 2021 -

Fort Wayne Toyota responded

Congratulations on your new purchase, Amanda! Thank you for sharing your thoughts about your great experience with Fort Wayne Toyota Lexus. We appreciate your business and hope to see you again soon!

November 30, 2021

Michael was top notch. I contacted him about 20 minutes before arriving at the dealership to let him know which vehicle I was interested in. He had the car waiting for us to test drive upon arrival. An exc More

by ROBERT@RGRUBBSLAW.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Michael to be a positive one. We hope you enjoy your new vehicle, Robert. Please don't hesitate to reach out if you need anything else.

November 30, 2021

Excellent service and advise from Mr. Michael Smith. This is our 6 or 7 vehicle leased from Toyota and Mr. Smith. More

by TEOBERHOLTZER60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Fort Wayne Toyota Lexus. We truly appreciate your loyalty to us. We look forward to having you as one of our valued customers for years to come.

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