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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
3.9
1,127 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,127 reviews

November 23, 2021

Excellent service department. Damien is the best customer service provider I've worked with at Fort Wayne Toyota!! More

by april.moss58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien
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Nov 24, 2021 -

Fort Wayne Toyota responded

April, Thanks for sharing your thoughts about your experience with Fort Wayne Toyota Lexus. Damien and our team appreciate your business and hope to see you again soon!

November 23, 2021

They are always efficient and polite. We have confidence the work needed will be performwd correctly More

by ROSIEH23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 24, 2021 -

Fort Wayne Toyota responded

Rosie, Thank you for choosing Fort Wayne Toyota Lexus, your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 23, 2021

Great experience! Recommend Michael Smith to everyone. Very easy process, the staff was very helpful and professional. More

by ANTHONYANZINI1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2021 -

Fort Wayne Toyota responded

Anthony, We are very happy to hear Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 22, 2021

All went well. Work was completed on time as promised. Vehicle was clean upon completion of work. More

by brucehamilton8706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Lefler
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Nov 22, 2021 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Bruce, and it's great to hear about your excellent experience here at Fort Wayne Toyota Lexus.

November 20, 2021

Had to reorder the part. Took five trips into the dealership to get the job done. More

by DJOLLIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Herb Lefler
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Dec 07, 2021 -

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 20, 2021

Price was more than what we expected for an oil change etc. Process took over 2 hours. More

by AAGBET2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Burton
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Nov 21, 2021 -

Fort Wayne Toyota responded

Thank you for your business and this review. We're happy to hear Andrew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 17, 2021

I waited a half hour more then I needed to yesterday. I saw my car in the parking lot and was waiting longer then I should of. Otherwise my service was fine. More

by sheilasmith48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 17, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We apologize for the long wait. We will share your comments with our team, and we look forward to working with you again.

November 17, 2021

This dealership is super shady. They always seem to be trying to rip you off. Suggesting services you don't want or need. Trying to push extra services on you you didn't ask for. Not honoring their cou More

by JONATHANPF11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Goldsworthy
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Dec 04, 2021 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 16, 2021

I always appreciate getting a reminder a day or two before my appointment! Not all dealerships do that courtesy. More

by BSWRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil, Herb Lefler
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Nov 17, 2021 -

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that Herb and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Toyota Lexus. Please don't hesitate to reach out if you need anything else.

November 16, 2021

I had an incredible time meeting Michael. He made me feel very comfortable about my buying process. Someone this nice deserves 5 stars! More

by mikaeladalbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2021 -

Fort Wayne Toyota responded

Mike, Here at Fort Wayne Toyota Lexus, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Michael, and it was a pleasure having you at the dealership. We appreciate your review!

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