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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
3.9
1,127 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,127 reviews

November 15, 2021

Good Service. Timely. Friendly. My only complaint is that the car wash left water spots on windows. Had to go back and clean them. More

by TOMJURCZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
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Nov 16, 2021 -

Fort Wayne Toyota responded

Thank you, Tom, for taking the time to submit a review. We are so glad we could assist you with timely and friendly service. We truly appreciate your business. We apologize, however, that we missed the mark on the car wash. If you would like to further discuss your concerns, feel free to contact me at your convenience.

November 15, 2021

Not happy at all. Parts that we were told were in were not in. fail. More

by JKMAN73
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andrew Burton
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November 15, 2021

These people were very friendly and eager to help! They were also good on listening to what you wanted!!! Great group of guys!!! More

by Jbrower101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pyay Thu, Herb Lefler
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Nov 16, 2021 -

Fort Wayne Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota Lexus.

November 14, 2021

The sales people are well informed about the car I purchased. The only issue is the dealership only had one car to choose from. More

by Wolfdiehl
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Burton
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Nov 15, 2021 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 13, 2021

I'm very impressed with my Toyota experience. Happy to be part of the family More

by LORIGUY1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt?, not good with names
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Nov 13, 2021 -

Fort Wayne Toyota responded

We're pleased that you were impressed! We love having you in the Lexus of Fort Wayne family.

November 13, 2021

Jeremy was very through and helpful. Answered all questions and than some. He call my dealer to get my plan answered. Thank you and him. More

by brabnarf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rinker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Goldsworthy
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Nov 13, 2021 -

Fort Wayne Toyota responded

Thank you for giving Jeremy a shoutout for answering all your questions and ensuring that you had a great experience. --The Crew at Lexus of Fort Wayne

November 12, 2021

Very pleasant, attentive and quick to respond. We were greeted at the door and kept informed every step of the process More

by BERVEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Montange
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Nov 12, 2021 -

Fort Wayne Toyota responded

It's great to hear that we you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota Lexus!

November 12, 2021

Dirty, very long wait, poor people skills, not a good experience and would not recommend to friends. More

by KP_MAURER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Herb Lefler
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Nov 29, 2021 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 11, 2021

Friendly professional staff that enjoy what they do and enjoy putting you in the car you want More

by DICKINSON2PC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby, Andrew Burton, Cindy Paulk
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Nov 12, 2021 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 11, 2021

The service department always does a great job on my car and getting it back in a timely fashion. Excellent service! More

by sheilasmith48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 11, 2021 -

Fort Wayne Toyota responded

Thank you so much for your kind words, Sheila, and for taking the time to leave us this wonderful feedback!

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