Foundation Kia

I rarely write reviews, but my recent experience purchasing a vehicle from Foundation Kia was so frustrating that I feel obligated to share it. I negotiated and so did they — I had other options purchasing a vehicle from Foundation Kia was so frustrating that I feel obligated to share it. I negotiated and so did they — I had other options so there was no reason not to. I was direct through the negotiations but not unkind in any way I negotiated removing the rear entertainment screens from the vehicle, as I didn't need them. They were ok with removing them, but weren’t willing to remove the add on from sticker price. We agreed they would remove the entertainment system and throw in a pair of crossbars along with a small discount. Fair enough, or so I thought. These parts of the transaction weren’t written into the contract, and I put trust in a handshake. Before taking delivery, I asked to remove the GAP insurance (several times the normal cost and financed to boot) and LoJack, which was just a duplicate service as Kia Access for an extra $1500. They agreed to remove the GAP but not LoJack. Fair enough, so far no real issues, or so I thought. When I arrived to take delivery, there was no walkthrough or vehicle orientation at all. It felt like they just wanted me gone. Inside, there were scratches on the seat controls and other interior areas, and the vehicle clearly hadn’t been detailed properly. Worse, the rear entertainment system removal had left one seatback popped out and not secured — it wouldn’t even latch. It’s amazing to me this vehicle left service and they presented it to me like this. The salesperson puts his number in my phone and says “contact me anytime, I always have my phone with me. We’ll get you back here to fix it asap.” I reached out to that salesperson 3 times via text and voicemail over the next few days, with no response at all. Ghosted me. I then called the dealership a couple times, trying to get a service appointment without success. I also contacted them to retrieve the Express Toll transponder from my trade-in, and never received a response. Finally, one of the salespeople I originally interacted with “set an appointment” that never entered their books — service had no record of it. I also asked her about the crossbars that were supposed to be included. She said, “yeah, you can purchase them — we have a used set for $250.” (I wasn’t supposed to pay for them.) Once I finally got in touch with the service department myself, I scheduled directly. IMPORTANT: I show up for the service appointment to get my seatback fixed, and possibly purchase a $250 set of Kia roof bars (which were supposed to be included in the sale). The associate at the desk said she wasn’t sure the bars were in stock. I told her to just fix the seatback and I’ll be on my way. I’d already had such a bad experience, I figured I’d just concede the bars, source them myself, and call it a day. A couple of hours later, they pull my car around — with premium $500 Yakima crossbars installed — and hand me a bill for over $1,000, including 1.8 HOURS OF LABOR (almost $500) to INSTALL the crossbars. I approved none of this. I saw the associate walking around checking in with service customers the whole time I was there, and she never came over to ask me if I wanted those bars, or quote me a price or anything. Also, installing roof bars is a 15-minute job any non-mechanic could do, I’ve done it many times. 1.8 hours was an intentional overcharge, and they never asked for authorization. So I paid over 1K for a service visit that was supposed to be $0.00. At that point, I didn’t even argue — I just paid and left. Couldn’t wait to get out of there. BOTTOM LINE: Avoid Foundation Kia. The way they operated was very manipulative. Both the sales and service departments demonstrated a lack of professionalism and integrity. More

After having been charged over $800 for an inhibitor switch which didn't fix the issue that I took my 2002 Kia Optima for. They said to bring it back in so they could find out what was wrong with the ca switch which didn't fix the issue that I took my 2002 Kia Optima for. They said to bring it back in so they could find out what was wrong with the car. There was no way I would take it back in so they could overcharge me again. Took it to the mechanic who does my oil changes and lo and behold, it needed a tune up which fixed the issue with the car. I had always taken both my Kias to Foundation, but will NEVER take the cars to them again. More

Steve was an outstanding support model with our purchase. We were having trouble making a decision between two vehicles. Steve never pushed in either direction, but helped in providing information on both. We were having trouble making a decision between two vehicles. Steve never pushed in either direction, but helped in providing information on both. He also gave us personal time to discuss amongst ourselves and everything he promised is what was delivered. We will surely be looking for Steve on our next purchase!!! Thank You Steve! More

Stephen Buytas was very helpful in finding us our next vehicle. I would return again for his help. Foundation Kia was fantastic to work with. vehicle. I would return again for his help. Foundation Kia was fantastic to work with. More

Easy to work with and was able to get a car same day. Stephen was very helpful. Thank you! Stephen was very helpful. Thank you! More

Walked in without an EV. Walked out with an EV, with only 9 days to go before incentives end. Simple as that. Walked out with an EV, with only 9 days to go before incentives end. Simple as that. More

Very personable and down to earth. Willing to go the extra mile and do what it takes!! Willing to go the extra mile and do what it takes!! More