Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Frank Fletcher Bentonville Honda
Bentonville, AR
148 Reviews
Is this your dealership?
Filter Reviews by Keyword
By Type
148 Reviews of Frank Fletcher Bentonville Honda
May 07, 2014
I regret doing business with this dealership I leased a new Honda CRV on March 15, 2014. The computers were down on the day I made the purchase so it took several hours to complete the paperwork I leased a new Honda CRV on March 15, 2014. The computers were down on the day I made the purchase so it took several hours to complete the paperwork. I had not heard anything from the dealership after over three weeks from the date of purchase, and I started calling the dealership to find out what I needed to do. No one returned my calls. When I reached someone, they told me that they were working on the paperwork and they would send plates. On April 10th someone called and said that there was a problem with the paperwork and they needed to send someone to Springfield to have me sign a new invoice. They sent a nice young man, and I signed the paperwork. I asked him to have someone call me because my temporary tags were going to expire the following Monday. No one called. I called them on April 11th, and they said that I should not go to the license bureau to get plates, they would send plates. The next week, on April 15th, Shandy called and said that Honda needed a payment. I made a payment over the phone, and I told her that I was very concerned because I was driving on expired temporary tags. She said that she would see what they could do. She called me back and said that she was going to be at an Easter event preparation in Cape Fair on Saturday, March 22nd, and I could meet her and pick-up temporary tags. I drove 50 miles, each way, to pick-up temporary tags so that I was not driving on expired tags. At that time I was told that it should not be much longer before they sent the plates. I told Shandy that I also did not have a license plate bracket on the front of the car. I called on April 28th to find out if the plates were being sent. I was told that I should have the plates in a few days, as the paperwork was completed the week prior. On Monday, May 5th, I called and left a message for Ryan Blake, the General Manager. He did not bother to return my call. On Tuesday, May 6th, I called and talked to Jerry Gore. I told Jerry that I was frustrated with the customer service and that I really regretted my decision to lease a car from Fletcher. I told him that I was going to talk to the Better Business Bureau as well as Honda. Jerry called me back and said that the paperwork had been forwarded to the dealership in Joplin, MO and that they would be able to send the plates. Someone called me from the Title Office in Bentonville and told me that they were going to send the plates from Joplin and a bracket (with instructions) from Bentonville. Hopefully the plates will arrive in the next couple of days, but my faith in the word of the employees in Bentonville is shattered. I sincerely wish I had decided to do business with a different dealership. More
by Driveaway
Employees Worked With
Jerry Gore, Wes Hunniford
April 12, 2014
Well-Run Dealership I had my 2001 Honda Accord serviced at this dealership for the last 13 years and was always treated with respect and honesty. So when it was time to I had my 2001 Honda Accord serviced at this dealership for the last 13 years and was always treated with respect and honesty. So when it was time to purchase a new car, I came here for a good deal, and I got one. Honda's is a very reliable car and I feel this dealership is also very reliable. More
by cgkincy
Employees Worked With
James and Paul Curran
January 27, 2014
I scheduled an appointment to have my car serviced and they were so helpful! It was gonna be an hour wait which I did not mind because they had internet, hot chocolate, and comfortable chairs. I was so pl they were so helpful! It was gonna be an hour wait which I did not mind because they had internet, hot chocolate, and comfortable chairs. I was so pleased with the service and the environment! More
by kxb010
Employees Worked With
Ryan Blake
January 24, 2014
Arranged a 2014 Honda Accord purchase via email with their Internet sales guy Jerry Gore. He is great to deal with, quick to respond and we negotiated and closed the deal quickly. Pleasure to deal wit their Internet sales guy Jerry Gore. He is great to deal with, quick to respond and we negotiated and closed the deal quickly. Pleasure to deal with. I'd buy a car from them again. More
by howardh
Employees Worked With
Jerry Gore
December 31, 2013
WHY? I have used this dealership for the past 11 years as my wife and I have purchased at least 7 vehicles. Their service has been "Top" from the front in sales to the back at the service department. Ever as my wife and I have purchased at least 7 vehicles. Their service has been "Top" from the front in sales to the back at the service department. Everyone cares about your business but Wes takes it to another level. Every time I see Wes Kesner he treats me like he did the first time we ever meet. As long as we are in the Bentonville/Rogers area I will never buy a vehicle from any one other than Fletcher. They are the BEST at what they do. Thanks Gary Elliott More
by zge0004
Employees Worked With
Wes Kesner
November 05, 2013
Went in to service my Honda Pilot. Ryan greeted me very friendly and professionally in the service drive. He went above and beyond in helping me with my service needs and told me pricing up front. It was h friendly and professionally in the service drive. He went above and beyond in helping me with my service needs and told me pricing up front. It was hands free and very good. 2 thumbs up. More
by businessguru33
Employees Worked With
Ryan H
October 15, 2013
Bryan is the reason we purchased our car with you. He presented a sharp contrast to the auto park salesmen who were more high pressure and less genuinely interested in helping us find what was right for presented a sharp contrast to the auto park salesmen who were more high pressure and less genuinely interested in helping us find what was right for us. He was helpful and attentive yet unobtrusive. Great job Bryan. We'll be back. More
by mharrod
Employees Worked With
Bryan Davis
September 24, 2013
My experience with Fletcher Honda was outstanding! Great price and buying experience. Appreciated the financial department working with Honda to give me an excellent rate. Amazed how fast they had the loan price and buying experience. Appreciated the financial department working with Honda to give me an excellent rate. Amazed how fast they had the loan secured and paperwork completed. I have purchased several Honda products in the past, both new and used. This was the best experience I have ever had purchasing a car. I love my blue Accord EX L V6. Thank you Tim, thank you Fletcher! I'll be back for my next purchase. More
by gib180
Employees Worked With
Tim Toburen
September 11, 2013
I didnot check the car properly and took it on trust as one of my friends had already bought a car from there. But witihn 1 week of taking delivery, I found a door strap is torn which I didnot notice previ one of my friends had already bought a car from there. But witihn 1 week of taking delivery, I found a door strap is torn which I didnot notice previously. Now when I took my car to the shop, they said me to come the next day and show it to service shop, which estimated it for around $100 and ask for Pre-owned department's approval. Again I went to the pre-owned department and told them but I was astonished to hear that they will not fix it and I will have to pay for it as the car is out of warranty. This is not at all acceptable as driving the car 2nd day I found this fault, don't know what other surprises are waiting for me!!! It was a very bitter experience on my part and gave me a very negative impression about this delaership. There is no value of customer trust and satisfaction here; once the car is sold they are done with the business, so would prefer to go for some other Honda dealerships. More
by debu_10
Employees Worked With
Wes Hunniford, Loren Allison
August 16, 2013
Enjoyed working with Maurice. She made are car buying experience a great one. I trust the dealership when it comes to buying quality vehicles. I will be back and I will recommend Fletcher to anyone pur experience a great one. I trust the dealership when it comes to buying quality vehicles. I will be back and I will recommend Fletcher to anyone purchasing a new or used vehicle. Service department is excellent and friendly as well. More
by Shapell
Employees Worked With
Maurice Gallaway
