Fred Beans Chevrolet

Jeff Parker, the face of disgrace at Fred Beans Chevrolet. Please read this if you are considering purchasing a vehicle from Fred Beans Chevrolet. We found two Camaro's that had everything my wife wanted witho Please read this if you are considering purchasing a vehicle from Fred Beans Chevrolet. We found two Camaro's that had everything my wife wanted without having to custom order a vehicle. One of the Camaro's was in Pittsburgh and the other was at Fred Beans in Doylestown. I was warned not to buy a vehicle here from several people. This dealership lived up to the bad reviews online more then you could imagine. My wife purchased a 2018 Camaro 2SS brand new from this dealership. The sales process was odd to say the least. Our salesman seemed so disinterested in selling us a $50,000.00 Camaro. The vibe was like we were keeping him from doing something else. This was the first time we never filled out the post sale survey from any dealership concerning a vehicle purchase. The financing process was very shady but served up with a big smile. For those of you who are not aware, dealerships are legally allowed to add percentage points to your loan. This is one of the secrets they do not want the consumer to know about. We found this out the hard way. We refinanced our loan after the first payment at a lower interest rate. We found it odd that we both had very high credit scores and the rates were so lousy. We signed on the dotted line knowing we were going to refinance the loan as soon as we could. It was foolish but we were pressed for time due to my work schedule. When the Camaro was prepped and brought out front for us to leave, we looked at the vehicles condition. The driver's side black leather seat had the color worn off from someone pulling the seat belt hard and fast. The spot was minor but it caught your eye as soon as you opened the door. There were also a few tiny paint blemishes that looked like the clear coat was lifting. These items were documented on the vehicle's condition report. Fred Beans assured us that these issues would be corrected. We wanted to wait to see if the paint issues were going to get worse over time, so we just wanted the leather touched up. This is when we had the displeasure of meeting Steve Mihalik, the previous Service Manager. Steve told us that they don't touch up leather and that the whole seat would have to be removed from the vehicle and recovered. Keep in mind the spot was about the side of your thumb nail. An appointment was made for the leather seat cover replacement. My wife and I were both off, so we went to the dealership together. This seemed to annoy Steve that we were both there. Our vehicle was taken into the Service Bay and within five minutes Steve came back and told us how bad this was going to look. He said the leather cover will not fit as nice as it would out of the factory. I told Steve again that I knew a leather company that could touch up the seat and he said ok. Steve then said he would call us concerning the reimbursement for the repair. We did not receive a call and I had to contact the previous General Manager. I can't remember his name, but he took care of the reimbursement. Steve wasted our time having us come down there only to talk us out of the repair. It was a few months later that Steve was not seen again in the Service Manager's office. I would bet that the leather seat cover was not returned to GM. The Camaro came with the summer only tires and we purchased a set of all season tires a few weeks later. When we arrived at the Service desk we were greeted by Bruce Kenson the Assistant Service Manager. I gave Bruce the key and asked that they please be careful with the rims when they mount the tires. This was because of previous incidents at other dealerships. Some of these Service Techs think they are putting on tires at the Nascar Race. Bruce immediately ran to Steve and told him that I asked them to be careful with the rims. Steve came out to the waiting room area and started to talk at me, like I was a child. He said that he didn't want any problems if my rims get scratched. Can you imagine a Service Manager saying this to a customer. I wanted to give him a piece of my mind but I held off because I needed the tires installed. Steve then asked if I just wanted to take the tires somewhere else to have them installed. The tires were delivered from Tire Rack directly to the dealer. I guess Steve thought I would just throw four tires in the trunk of the Camaro. A year later the clear coat started to peel on just about every section of the Camaro. On my first visit for the clear coat Bruce Kenson said he had never seen anything like that before. Bruce said he didn't even know how they would handle such a situation. Bruce has been in the Service Department for over six years and he's never seen this? I told Bruce that the clear coat issues are on several of the Chevrolet models and it's all over the internet. Bruce said he would have Brad Moyer, the new Service Manager look at it. Brad was on vacation and Bruce said he would have him call me when he returned. Brad never called and I had to call Bruce back weeks later. Bruce acknowledged that they didn't call me back and that was about it. I drove to the dealership to see Brad who I had not met prior to that day. Wow is this guy a piece of work with the nonsense that comes out of his mouth. Brad took Steve's position 11 months ago and he's even more of a disaster. Brad introduced himself with another big smile and then the nonsense began. Brad said they look like stone chips to me. I showed Brad our vehicle condition report and he looked at it with a glazed over look in his eyes. It was obvious he didn't know what to say next. Brad came up with a good one, he said what are you looking to get out of this. I said I purchased a $50,000.00 vehicle which now has 5 thousand miles on it and the clear coat is peeling. I then said I wanted the clear coat redone on the vehicle. Brad said I'll have to speak to Jeff Parker, the General Manager (employed 5 months) and I'll give you a call. As expected I never received a call from Jeff Parker. Several weeks later I called Jeff Parker and told him I've been waiting several weeks for him to call me. Jeff told me Brad did not speak to him about the situation. I explained the clear coat situation and another serious one concerning damage under the hood from squirrels. The second issue is an insurance claim which will be several thousand dollars to repair. Jeff was friendly on the phone and said he could address both issues. We drove to the dealership for a third time, so Jeff could look at the vehicle. Jeff came out with that big salesman smile and introduced himself. We walked out to our vehicle and then the nonsense began. When I showed Jeff the areas of concern on the vehicle, he said the silliest thing I had ever heard someone from a dealership say. Jeff said the problem spots on the vehicle were due to atmospheric conditions etching the paint. I looked at my wife making sure we were still on Earth. I told Jeff that was the silliest thing I had ever heard. Jeff said hold on and disappeared into the building. Jeff came back a few minutes later and said I can wet sand it for you but it probably won't look too good. I told Jeff that the paint was still under warranty and he said no it's not. I was stunned with how out of it this guy was, he knew nothing. I could not believe someone hired this guy to be their General Manager. We left Fred Beans for the final time. The one thing I always noticed during my visits to this dealership is that there were never any customers in the showroom. I saw a couple sitting down one time inquiring about a used vehicle which they did not purchase. I am the last of my friends that still buys American vehicles. This dealership is the poster child for steering customers to buy foreign vehicles. More

Sorted! Very positive experience, felt that they worked with us to get our requirements met. Our salesman, Rob Ferguson was helpful, not pushy, and was able t Very positive experience, felt that they worked with us to get our requirements met. Our salesman, Rob Ferguson was helpful, not pushy, and was able to find a suitable vehicle for us quickly. The gentleman that took us through the paperwork, likewise was efficient, friendly and had us on the road quickly. I would thoroughly recommend this dealership, and when the time comes for a second vehicle and/or replacement this will be my first call. More

Very good experience We had a very good experience with Fred Beans Chevrolet. Allen was able to answer any and all questions we had on the used conversion van that we ende We had a very good experience with Fred Beans Chevrolet. Allen was able to answer any and all questions we had on the used conversion van that we ended up purchasing. We were not pressured into the sale. We did experience a couple issues with the van, on the drive home. Working with Allen and Jeff, we were able to bring the van back to them and they repaired the faults. I am very pleased with the service we received. The service technician did a lot of work to isolate and resolve the faults. We are very satisfied with the overall experience. More

Wouldn't even give them the 1. Came in looking for a car I had seen online. The person who greeted up tried to send us to another dealership, but luckily the manger knew they had th Came in looking for a car I had seen online. The person who greeted up tried to send us to another dealership, but luckily the manger knew they had the car. I loved it, I was ready to buy, until during the test drive the salesman bragged about how he grossed up all of his deals last month. When we sat down to talk numbers there was an unexplained 500 dollars. When asked about it the salesman just chomped on his gum laughed a little bit and said you know we gotta make a little money on it. He was a typical slimy used car salesman. We left and purchased the next day from an honest salesman. More

Really BAD experience Never called me. Never delivered vehicle. I ordered a 2017 silverado in January.. After 5 weeks i had to call for a status update. That is when i was Never called me. Never delivered vehicle. I ordered a 2017 silverado in January.. After 5 weeks i had to call for a status update. That is when i was told Chevy could not build my truck in the color i selected. No reason. I changed to a different color and was told it would be delivered soon. In mid March i called again and was told there was no update. I called again yesterday 3/27 and the salesman said he would get details and call me back. He never did. I called again 3/28 and was given a line that it might be ready in early April. I told him to call back by 5 with a firm date or cancel the order. He finally called back in 10 minutes to say he could not give me a firm date. After 66 days of xx, I cancelled the order. What dealer walks from a sale if they actually placed the order and the vehicle is on the assembly line? More

Too much to say I recently went to the service department here to simply receive a duplicate key and fob for a used truck that I just purchased at another location. T I recently went to the service department here to simply receive a duplicate key and fob for a used truck that I just purchased at another location. The service advisor, Bruce, proceeded to ask me "I'm assuming this is your husbands truck?" And when I told him that no, it's mine and I bought it to pull my horse trailer, he then lectured me about how the truck wouldn't be able to pull one and that I would be disappointed! Really unprofessional, out of line, and much too much to say since I didn't ask for his opinion! I have had similar experiences before at Fred Beans dealerships before and I WILL not be back. The employees seem to be rude, brash and outspoken. They should be trained how to treat customers., More

purchas of a new car We went just to look at a new Chevrolet Equinox and purchased the same. They treated us fairly and were up front all around. Would rate this dealersh We went just to look at a new Chevrolet Equinox and purchased the same. They treated us fairly and were up front all around. Would rate this dealership an A+. More

Used SUV Purchase We saw our SUV online. Stopped at lunch time to check it out. They processed everything in 1 day and we picked it up that night. Everything was eas We saw our SUV online. Stopped at lunch time to check it out. They processed everything in 1 day and we picked it up that night. Everything was easy, painless and all the employees were very helpful. More

Came from NJ to get my new vehicle I went to Fred Beans because I knew what I wanted and how much I wanted to pay. They had the price I was looking for and dealing with Pam Mott was gre I went to Fred Beans because I knew what I wanted and how much I wanted to pay. They had the price I was looking for and dealing with Pam Mott was great. She was their with me and my wife through the whole process. She really went above and beyond anticipating what are needs were. Also an issue with finances came up Mark Donahue was great and understanding. I already looking to go back for my wife's new car. More

Confusing and unsatisfactory Made an appt online. Received an email later that I'd get a follow up call. Received call and confirmed what I needed done. I called back a day later Made an appt online. Received an email later that I'd get a follow up call. Received call and confirmed what I needed done. I called back a day later to change the service date and got calls and emails reminding me of the original service date. What a pain that was. Why were they not up to date with their system or vice versa. Brought it in, told me I couldn't wait for what I scheduled also didn't have on record correctly what I needed serviced. Again, what a pain it was and very confusing to them which in turn confused me. Numerous individuals on the take in, they were confusing themselves really. Took 8 hrs to only cause a problem I didn't have before going there, check engine light on forever more. Going out of my way to Flemington Chevy from now on. Nutshell: confusing, took way to long, too much money, caused a problem and on the smallest of things but still noticeable; they have an unpleasant waiting room, with old coffee and powdered creamer and uncomfortable chairs geez I miss the customer service at Thompson....huge difference if you need to wait there awhile and get updates....just saying. Love my chevy not the dealer. More