Fred Beans Chevrolet

Very good experience We had a very good experience with Fred Beans Chevrolet. Allen was able to answer any and all questions we had on the used conversion van that we ende We had a very good experience with Fred Beans Chevrolet. Allen was able to answer any and all questions we had on the used conversion van that we ended up purchasing. We were not pressured into the sale. We did experience a couple issues with the van, on the drive home. Working with Allen and Jeff, we were able to bring the van back to them and they repaired the faults. I am very pleased with the service we received. The service technician did a lot of work to isolate and resolve the faults. We are very satisfied with the overall experience. More

Wouldn't even give them the 1. Came in looking for a car I had seen online. The person who greeted up tried to send us to another dealership, but luckily the manger knew they had th Came in looking for a car I had seen online. The person who greeted up tried to send us to another dealership, but luckily the manger knew they had the car. I loved it, I was ready to buy, until during the test drive the salesman bragged about how he grossed up all of his deals last month. When we sat down to talk numbers there was an unexplained 500 dollars. When asked about it the salesman just chomped on his gum laughed a little bit and said you know we gotta make a little money on it. He was a typical slimy used car salesman. We left and purchased the next day from an honest salesman. More

Really BAD experience Never called me. Never delivered vehicle. I ordered a 2017 silverado in January.. After 5 weeks i had to call for a status update. That is when i was Never called me. Never delivered vehicle. I ordered a 2017 silverado in January.. After 5 weeks i had to call for a status update. That is when i was told Chevy could not build my truck in the color i selected. No reason. I changed to a different color and was told it would be delivered soon. In mid March i called again and was told there was no update. I called again yesterday 3/27 and the salesman said he would get details and call me back. He never did. I called again 3/28 and was given a line that it might be ready in early April. I told him to call back by 5 with a firm date or cancel the order. He finally called back in 10 minutes to say he could not give me a firm date. After 66 days of xx, I cancelled the order. What dealer walks from a sale if they actually placed the order and the vehicle is on the assembly line? More

Too much to say I recently went to the service department here to simply receive a duplicate key and fob for a used truck that I just purchased at another location. T I recently went to the service department here to simply receive a duplicate key and fob for a used truck that I just purchased at another location. The service advisor, Bruce, proceeded to ask me "I'm assuming this is your husbands truck?" And when I told him that no, it's mine and I bought it to pull my horse trailer, he then lectured me about how the truck wouldn't be able to pull one and that I would be disappointed! Really unprofessional, out of line, and much too much to say since I didn't ask for his opinion! I have had similar experiences before at Fred Beans dealerships before and I WILL not be back. The employees seem to be rude, brash and outspoken. They should be trained how to treat customers., More

purchas of a new car We went just to look at a new Chevrolet Equinox and purchased the same. They treated us fairly and were up front all around. Would rate this dealersh We went just to look at a new Chevrolet Equinox and purchased the same. They treated us fairly and were up front all around. Would rate this dealership an A+. More

Used SUV Purchase We saw our SUV online. Stopped at lunch time to check it out. They processed everything in 1 day and we picked it up that night. Everything was eas We saw our SUV online. Stopped at lunch time to check it out. They processed everything in 1 day and we picked it up that night. Everything was easy, painless and all the employees were very helpful. More

Came from NJ to get my new vehicle I went to Fred Beans because I knew what I wanted and how much I wanted to pay. They had the price I was looking for and dealing with Pam Mott was gre I went to Fred Beans because I knew what I wanted and how much I wanted to pay. They had the price I was looking for and dealing with Pam Mott was great. She was their with me and my wife through the whole process. She really went above and beyond anticipating what are needs were. Also an issue with finances came up Mark Donahue was great and understanding. I already looking to go back for my wife's new car. More

Confusing and unsatisfactory Made an appt online. Received an email later that I'd get a follow up call. Received call and confirmed what I needed done. I called back a day later Made an appt online. Received an email later that I'd get a follow up call. Received call and confirmed what I needed done. I called back a day later to change the service date and got calls and emails reminding me of the original service date. What a pain that was. Why were they not up to date with their system or vice versa. Brought it in, told me I couldn't wait for what I scheduled also didn't have on record correctly what I needed serviced. Again, what a pain it was and very confusing to them which in turn confused me. Numerous individuals on the take in, they were confusing themselves really. Took 8 hrs to only cause a problem I didn't have before going there, check engine light on forever more. Going out of my way to Flemington Chevy from now on. Nutshell: confusing, took way to long, too much money, caused a problem and on the smallest of things but still noticeable; they have an unpleasant waiting room, with old coffee and powdered creamer and uncomfortable chairs geez I miss the customer service at Thompson....huge difference if you need to wait there awhile and get updates....just saying. Love my chevy not the dealer. More

Pam was great she helped us alot,made sure things ran smooth I am really excited to drive my new truck, Pam was the best she listened and made sure put me in the right vehicle. Very helpful. I am really excited to drive my new truck, Pam was the best she listened and made sure put me in the right vehicle. Very helpful. More

Bying a car made easy Thank you Dan Sweeney for a great car buying experience.Also for all the help with on star and the blue tooth connection.Love my new Trax.Ann Malik Thank you Dan Sweeney for a great car buying experience.Also for all the help with on star and the blue tooth connection.Love my new Trax.Ann Malik More