Freeland Chevrolet Superstore- Service Center

Amazing Service! I did not purchase my vehicle from Freeland but I am so happy I found them to service my HHR. I have been to your facility twice and each time I have I did not purchase my vehicle from Freeland but I am so happy I found them to service my HHR. I have been to your facility twice and each time I have been treated with the greatest customer service one could have. Ellis took me in and explained my problem to me and went out of his way to see how it would be handled. He reported back to me promptly and plan was put in action! I have recommended Freeland to friends and they are servicing their vehicles there as well. Friendly, fast, courteous and outstanding! More

awesome people, awesome company, great services Everyone there ate great to work with, I feel comfortable and well taken care of. My services are done right, great time management skills, clean busi Everyone there ate great to work with, I feel comfortable and well taken care of. My services are done right, great time management skills, clean business and everything is always stocked right. I would highly recommend this place to anyone. More

Robert Duff The service department was the best around. They greeted me with a smile. Mr. Stainton-James was very helpful when he told me about the recall on my c The service department was the best around. They greeted me with a smile. Mr. Stainton-James was very helpful when he told me about the recall on my car. More

Mr. Roberts and the whole service dept are fantastic! Mr. Roberts has absolutely nailed what customer service should be! I called him and explained to him that I needed my oil changed and tires rotated o Mr. Roberts has absolutely nailed what customer service should be! I called him and explained to him that I needed my oil changed and tires rotated on my lunch break. He told me to come on in and he would get me thru in time. He did just that, and made sure I was done and back on the road within 30 minutes! Every person in the service department greeted me,and with a smile! I am so impressed! Thank you for providing me with great customer service and making me smile! More

Service department is fantastic I have had great experiences in the service department. They always greet me with a smile and remember my name. They are also timely. Joyce is especia I have had great experiences in the service department. They always greet me with a smile and remember my name. They are also timely. Joyce is especially nice and helpful! More

Southern Hospitality at it's Best! I don't even know where to begin other then Thank you. I was traveling from Illinois to a business event. Five miles from the hotel my truck started I don't even know where to begin other then Thank you. I was traveling from Illinois to a business event. Five miles from the hotel my truck started making a noise and was pulling. I drove slow and thought I would get to the hotel which I did. This was late at night so nothing was open. I got up early the next morning and called a dealership that the hotel had recommended. It was Carl Black. Well their recording said their service department opened at 7:30 so I started calling. I called and left multiple messages explain my panicked situation. (three hours later I finally got a call from them. of which I told them that I had already been taken care of by Freeland.) Around 8:30 I googled another name and found Freeland! The receptionist said she would have a service consultant call me right back. Within minutes I got a call from Jonathon. From the initial hello I knew I had contacted the right place. I was a basket case because it wasn't even my Tahoe that I was driving, it was my in laws, and I hadn't even called them when it happened because my mother in law had just been diagnosed with ALS and they had enough on their plate. This was a truck...I could get it fixed! So talking with Jonathan he thought it was best after describing what it was doing to have it towed to the dealership. I asked him if he could give me a number of a place and he placed the call right then to Bailey's Towing I believe it was and gave the guy my hotel address, name , everything. He took care of it all. I had explained to Jonathan that I was going out on a River Boat Cruise and I was hoping to get the truck towed before I had to leave in a couple of hours. Again Jonathan took care of everything. Not too long after they had my truck Jonathan called me and explained everything that was wrong, that they could fix it that day, and that most importantly that he was glad I was safe and I had made it to the hotel as the wheel was moments from falling off and Lord knows what would've happened. Jonathan called me later that afternoon and said the truck was ready to be picked up. The only problem I had was getting a ride back to the dealership. He said no problem there was a shuttle but unfortunately by the time I got back from the cruise the shuttle wasn't running. Once again, Jonathan took care of it, he sent one of his mechanics, Chad to pick me up at the hotel. What a nice guy Chad was too! Totally enjoyed the conversation with him back to the dealership. Gave Jonathan a huge hug when I met him and couldn't thank him enough not only for fixing the truck, but just for his overall customer service in helping me be at ease that it would all be ok. So it doesn't end there....I leave for home to Illinois Sunday morning. Driving down the road in the pouring down raid and one of the windshield wipers flies off! lol Yes, this is a true story! Stopped at a truck stop, turns out these wipers were special from the dealership so I drove home with one wiper! Monday morning, I get a message from Jonathan asking if I made it home safe. When I told him what happened, he said I should've called him, he would have came and performed an emergency wiperoectomy! lol and you know what, I bet he would have! I was just blown away with how much he cared. I lived in Texas for 9 years and I miss The Southern Hospitality a lot. I sure got a great dose of it with Freeland! Thank you to everyone and especially Jonathan! God Bless More

excellent response time and friendly service great place to take your car when needed ,great response time, friendly service and, clean environment, Mrs . Joyce always makes me feel comforta great place to take your car when needed ,great response time, friendly service and, clean environment, Mrs . Joyce always makes me feel comfortable about any concerns about my car no matter what the issue is she always ensures that the problem is taking care of in a timely manner with a smile great job to Mrs . Joyce and the team at Freeland Chevrolet . More

New key emergency! We were visiting Nashville for the weekend and our key broke. We didn't have our spare key with us. We started calling around to different dealerships We were visiting Nashville for the weekend and our key broke. We didn't have our spare key with us. We started calling around to different dealerships in the Nashville area on Saturday morning trying to get help. We ended up at Freeland because they thought they had the key we needed and could get it cut and programmed for our car. I got the car to the dealer at 11:30 A.M., knowing they close at 1:00. They were waiting for me from my previous phone call. I was in and out in about 15 minutes with a new key, which cost less than I expected. Everyone I dealt with, Joyce, Bobby, Chico & Mark, were super helpful and friendly. They saved the weekend for us. If I lived in Nashville area, I would definitely go here for my service! More

Change oil, tire rotation and few issues I have had a great experience this morning as a GM owners truck. The Assistant explained to me very well about all of the issues that I had. Also, he I have had a great experience this morning as a GM owners truck. The Assistant explained to me very well about all of the issues that I had. Also, he was very efficient taking care of my services needed on the right time. That was a glad experience. I have a good car and fortunately a good assistance. More

Excellent Service Experience - Camaro5 member - ZLeeper Brought my 2013 ZL1 Camaro in for a supercharger recall. Fantastic service work, quick turnaround, treated me with upmost respect and dignity. Go no Brought my 2013 ZL1 Camaro in for a supercharger recall. Fantastic service work, quick turnaround, treated me with upmost respect and dignity. Go nowhere else!! More