Freeman Buick GMC - Service Center

Today we had our 5 day old GMC Denali Truck dashboard display start blinking. We took it to our dealership and requested the General Manager. We met and worked with Jeff. He and the service advisor Willi display start blinking. We took it to our dealership and requested the General Manager. We met and worked with Jeff. He and the service advisor William were able to not only get our new truck reprogrammed but do it in a timely manner. Must say, we were not happy about having this experience on a truck with 150 miles on it, but Jeff was very accommodating and understanding our concern. Thanks Jeff for working with us to fix our problem. More

Never I never have had any service problems. The body repair associated with the dealership has done excellent work. The body repair associated with the dealership has done excellent work. More

Sheer clear 12/19/2017 - Lost control of my car on hwy 114 due to shaking smacked concrete barrier wall @ 65 MPH. 12/4/2017 - latest & greatest update - car STIL 12/19/2017 - Lost control of my car on hwy 114 due to shaking smacked concrete barrier wall @ 65 MPH. 12/4/2017 - latest & greatest update - car STILL plagued with electrical issues (approx 2 yrs. 10 visits to svc later AND still an issue)!! Shaking (approx. 7 mos 4-5 visits to svc AND still an issue)!! Heads up display (approx 4 mos 3 visits to svc later AND still an ongoing issue) was told it was the curvature of my windshield that is the reason....defective parts 2 times & they broke my control knob!!! A/C issues 5 mos & 3 svc visits later, seems fixed though it hasn"t been warm enough for me to run since picking up 11/22! They won't stand behind the vehicles they sell nor their service!!!! Can't post pictures now since they've blocked me from posting BUT can update my revew 😊 Check YouTube soon will be posting video's soon of the issues and visits to their dealership..... maybe the voicemail messages with conflicting lies....I played thern for GM HQ today. Buy your vehicle elsewhere, if not you'll be plagued with numerous visits to the service department. They sold me a car with an open recall (per Ozzie, in a coversation 2/13/17) so apparently they knew about an electrical issue and sold the car anyway!!!! When purchased I asked for a copy of the "inspection/mechanical report" from where they took it in on trade in, claimed not to have one! They didn't even provide a copy of the prior service visits, said it was fine. Actually, it had already been in and out of the service dept. for many things, including the driver's seat (something wasn't right couldn't figure it out until I was flipping through the prior service on my car while waiting on the cashier to finish with another couple, asked them to correct the issue with that lack of quality warranty work, wouldn't do it and I'd have to pay about $175, for lack of quality on warranty work). Ozzie also advised they are NOT a "CERTIFIED" dealer because it cost too much money to become certifie. Are you freaking serious???? It gets better, they've had an engineer come out to diagnose my vehicle, so they've kept my SUV for some times 3 + weeks. Ozzie NOW informs me that I was only permitted to drive their loaner vehicle no more than 300 miles TOTAL each time you have one, no matter the length of time they've kept your vehicle in the Service department! NO mention at drop off of any kind of mileage limitations, only after the fact!!! So in one instance I couldn't have even driven to work daily muchless to the pharmacy to get my child's medicine, take to a doctor visit or the grocery store. For My last service dropped my vehicle off 12/15, advised I needed it back by the 20th or morning of the 21st, as we were flying out for Christmas vacation. They called a couple days later stating my SUV was ready, well guess what we're not in town & the loaner was in our garage in TEXAS. Ozzie then insinuated I was lying about the fact we FLEW out of town, I offered copies of airline tickets, rental car receipts, car service receipt from our home to the airport and even mentioned that the PD was at my home when the car service arrived due to a theft of checks from our home by a contractor. So everything you visioned about a "Blue polyester suit wearing car sales" THIS dealership completely embodies it, in every way!!!! (Awaiting a return call from Mr. Freeman to a voice mail left 2/13/17) In my last two visits to Freeman, I've discovered that Kim Rainbow is only part of the problem in the Service department....she's beyond rude, she's disrespectful & thoroughly unprofessional!!!! How she treated me this evening was well over the top, not to mention how horrible her interactions are with her colleagues are! Her talking down to them muchless the disrespect she exudes in all interactions in front of your customers!!!! (I've discovered that this must be the Freeman way) #NOintegrity #SteerClearofFREEMAN #LotLEMON #DoesntStandBehindTheirVehicles #ShouldHaveBoughtFromSEWELLorCLASSIC #CustomersDontMatter More