Frema Volkswagen

Amazingly Easy and Stress-free!!! Oh my gracious!!!! Impressed, blown away, appreciated, and 100% completely satisfied! This was by far the most enjoyable, least stressful, most wond Oh my gracious!!!! Impressed, blown away, appreciated, and 100% completely satisfied! This was by far the most enjoyable, least stressful, most wonderful experience I have ever had buying a vehicle. I have purchased a new vehicle at least 10 times and have never been treated so wonderfully or felt so valued/appreciated. I wasn't looking as forward to purchasing a vehicle this time around since my credit wasn't as strong as it always was. However, after my best friend told me to come here and stated "I guarantee they will treat you right without any runaround," I figured I'd see for myself! My gracious I am so thankful I did! Jim, Joey, and everyone here immediately makes you feel like family. I will never again go to another dealership and I live over an hour away. Frema Motors is a place I can trust and I look forward to being a customer for life! More

service department is horrible First off let me say. We had a good buying experience with Frema 1.5 years ago. Since then we have taken both our Mazda 3 and Mazda Tribute in to be s First off let me say. We had a good buying experience with Frema 1.5 years ago. Since then we have taken both our Mazda 3 and Mazda Tribute in to be serviced on several occasions. Frema is the only one that has serviced our vehicles since moving to NC. With that being said the service department is HORRIBLE! I took the mazda 3 in to have the oil changed on Thursday while there they said our 3 tires are out of alignment and that we need a new battery, mind you this is the car we bought 1.5 years ago. The battery should not have any issues. They said they would give me a battery for 50% off and that the alignment would be $80+. I had other appointments that day and told them I didn't have time to do it that day. Well I got in the car and was driving to my next appointment when I hear a weird sound that was not there before. So in an hour they have done something to the car that is making this noise. Again I didn't have time to turn around and have them look at it. I took the car in on Monday and asked nicely what exactly they did to the car. The service guy looked at the paperwork I handed him and said looks like an oil change....well I could have done that! And he says you declined the alignment and battery...again I could have told him that! He says "well we can look at it and tell you what's wrong." I'm sorry but I'm not going to pay the people who caused the problem to look at it and then be charged for parts and services. I declined and told him I would be taking my business somewhere else. I would much rather drive an hour away for good service than I would to have crap service!! That is just this experience. Every other time I have taken our cars in I have waits for up to 3 hours for an oil change! And I ALWAYS make an appointment. In my opinion there is no excuse for that. Save yourself the headache and money and take your vehicle to a more competent service center!! More

the sales team at Frema are the best! they will do everything in their power to put you in the car of your dreams!! Allen Head and Frankie Frank are the best. you will feel like family when you leave everything in their power to put you in the car of your dreams!! Allen Head and Frankie Frank are the best. you will feel like family when you leave with your new car. It was a very enjoyable experience, and I will go back to them when I'm ready for another new car. They also have a car locator service, if you Are looking to buy used not new! and they don't have what you are looking for they will find you what you want. More

Great place to do business, very upfront and easy to buy from, great customers service. Fair on trade values and pricing of thier cars. Will diffently go back to buy another from, great customers service. Fair on trade values and pricing of thier cars. Will diffently go back to buy another More