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Friendly Chevrolet

Springfield, IL

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223 Reviews

2540 Prairie Crossing Dr

Springfield, IL

62711

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Showing 103 service reviews

November 23, 2022

Took car in for burning excessive oil. They troubleshoot it and said a gasket was to blame. They replaced the gasket even though I told them there was no oil on the ground. $500 later t More

by PHILU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Dotson, John McGlothlin
Nov 25, 2022 -

Friendly Chevrolet responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Friendly Chevrolet Springfield does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. - Bill Lynch, General Manager, blynch@susansautomall.com

Dec 14, 2022 -

PHILU responded

My daughter Jennifer Lawson owns a 2010 Chevrolet 2.4L Equinox that I bought her. It is using an excessive amount of oil, about 1 quart every 2 weeks. The car has a 2.4L I4 F DOHC engine VIN: 2CNALDEW3A6334513 and has an Illinois State car title. Is there an kind of compensation that she can receive to get the car repaired? Philip Ulinski 633Thistle Ridge Springfield, IL , 62707 Cell: 217-381-4425

April 08, 2021

Worst xxxxing place never get your car fixed all they do is xxxx your vehicle up worse then when you brought it in to them. More

by Brittany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon and George
Apr 12, 2021 -

Friendly Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. - Bill Lynch, General Manager, blynch@susansautomall.com

March 13, 2021

still haven't sent my son his referral check for a person we referred after he bought his trailblazer back in November. friendly responded to my son Michael 3 weeks ago that they would be sending him a check More

by bbbennett03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tobin Pride. Carlos Riobo
Mar 16, 2021 -

Friendly Chevrolet responded

On behalf of the Friendly Chevrolet Springfield team, thank you for sharing details regarding your last visit with us. We strive to ensure an excellent experience and want to discuss how to remedy this situation with you. Please contact us at your convenience so we can hear more about what happened and come to a resolution together. - Bill Lynch, General Manager, blynch@susansautomall.com

April 30, 2019

Thorough diagnosis; problem precisely identified The engine leak was identified following thorough investigation. Solution was carefully explained to me by Dan Stickel. Appointment was made for the n More

by frgus
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Stickel
May 01, 2019 -

Friendly Chevrolet responded

We appreciate you for taking the time to give our dealership such an excellent review. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Bill Lynch, GM, (217)-547-0700

April 29, 2019

windsheld coating on new windsheld looks exclllent great as always got in very quickly work very neat personal very good to work with a realy great place to do bisness always friendly More

by farmer charlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service manger
Apr 30, 2019 -

Friendly Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Bill Lynch, GM, (217)-547-0700

April 27, 2019

Oil Change Always get excellent service every time I bring my car in. They always answer my question and looked my car over to make sure it was good to go for a More

by Alley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micheal Lauterbach
Apr 30, 2019 -

Friendly Chevrolet responded

We appreciate your kind words about our service department. Thank you for choosing Friendly Chevrolet Springfield for your vehicle needs. Best, Bill Lynch, GM, (217)-547-0700

April 24, 2019

Great service for the customer and your vehicle. The A/C went out in my truck a few weeks ago and I wanted it fixed ASAP. Went to Friendly (Where I purchased the truck 5 years ago) and they made me a More

by Paul R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lauterbach
Apr 25, 2019 -

Friendly Chevrolet responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Bill Lynch, GM, (217)-547-0700

April 24, 2019

They always do a good job on our car I appreciate the service we always receive. It is a big help for my wife and they always answer our questions sufficiently with great advice. More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
Apr 25, 2019 -

Friendly Chevrolet responded

Michael, thank you for the feedback! We are happy to hear about your positive experience at Friendly Chevrolet Springfield, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Bill Lynch, GM, (217)-547-0700

April 14, 2019

oil change & tire rotation Had to go back and get the lug nuts cover of the tire lug nuts tighten found a lot of the plastic lug nuts loose after washing the truck and drying of More

by TLEEPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service people
Apr 16, 2019 -

Friendly Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Bill Lynch, GM, (217)-547-0700

April 03, 2019

Very satisfied Had an oil changed today. When I arrived Dan Stickle address me with my name nice he remembered. Oil change completed on time. Very satisfied. Tha More

by Diana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Gaydosh
Apr 04, 2019 -

Friendly Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Bill Lynch, GM, (217)-547-0700

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