Fritts Ford

Where can I start? We have bought 8 vehicles from Fritt's Ford over a number of years but now we've had a bad noise issue for over 1 year on our $42,000 2009 Edge and Fritts service WILL NOT fix it! It's und Ford over a number of years but now we've had a bad noise issue for over 1 year on our $42,000 2009 Edge and Fritts service WILL NOT fix it! It's under normal warranty and we even have the extended warranty. The issue is that it is an intermittent problem and it doesn't do it when we bring it in...of course. So, even though I describe the noise exactly...and btw, I am an engineer and know about technical issues like these...the problem is the fuel pump. I know it and they even told me THEY know it...but unless the noise is present when I bring it in...THEY CANNOT OR WILL NOT REPLACE THE PUMP!! I have spent hours discussing the issue with Dick Popoff, Kyle Klein, Rebecca Hamilton, Manny Perez, and even Ford's corporate customer relations manager. In fact, Manny Perez has heard the problem himself but since he is not a tech, Poppoff and company tells me that this isn't good enough! They give me no options other than continuing to bring it back over and over and over again until the noise occurs while the car is in their hands. Research on the Ford Forum website shows that this is happening to many Edge's across the country yet Ford still fails to acknowledge the issue. They are willing to lose THIS customer for life and I will be spreading this information everywhere I can. Needless to say, I willl be taking legal action on this....possibly even a class-action suit if there are enough Edge owners out there experiencing the same issue as is noted on the Ford Forum website. More

It took them 6 weeks to fix my truck. They have terrible communication. They don't care what your time line might be. They dont do what they say they will do. They repaired the rear differential three times communication. They don't care what your time line might be. They dont do what they say they will do. They repaired the rear differential three times before they got it right. They will call you, tell you that the vehicle is done, and you get there, and find that it is not done. The service reps do not have a clue why they are there More

I recently had my 2007 Ranger in for service. It spun the gears in the differential. They fixed it. My problem is this: My son had left his Ipod touch and Ipod video in the truck. When I picked up the truck, gears in the differential. They fixed it. My problem is this: My son had left his Ipod touch and Ipod video in the truck. When I picked up the truck, they were gone. Fritts ford will not reimburse me for the loss. MAKE SURE YOU DON'T LEAVE ANYTHING OF VALUE IN YOUR VEHICLE WHEN GETTING IT REPAIRED AT FRITTS FORD!!! More

I recently purchased a 2007 Ford Focus from them. In less than two weeks, the rear suspension started making a very loud squeaking sound. I took it back to them, and my HORRIBLE service adviser, Angie Schnid than two weeks, the rear suspension started making a very loud squeaking sound. I took it back to them, and my HORRIBLE service adviser, Angie Schnider, told me that it was a brake line rubbing on the suspension, and that they fixed it. AS SOON AS I GOT HOME, the suspension started squeaking again. I looked under the car to find the brake line they were talking about coated in grease, which has now stained my driveway (thanks again Fritts). I took it back and went on a test drive with one of the shops foremen, who told me there was a problem with the suspension and that they would fix it. Well, TWO DAYS AND FIFTEEN MILES OF TEST DRIVES LATER (that's right15 miles), they tell me that there's no squeaking sound that anyone can find, and that they can't do anything. Every time I had to call and speak with Angie Schnider, she either wasn't there, in her office with a customer (for three hours), or didn't know the answer and had to transfer me to someone else. After going down there and letting them know what I thought about this whole situation, I tried making the rear suspension squeak, and I couldn't. So I took it home hopeful that the problem was actually fixed, and within about five hours, the suspension began to squeak again. I looked under the car to find a MASSIVE amount of WD-40 coating my rear suspension. To me, that sounds like someone heard the problem and tried to cover it up, not "we couldn't find anything wrong." Then why is the rear end of my car coated in grease? Oh, and they overcharged me by $11. I know, not alot, but still. MY FAMILY HAS PURCHASED THREE CARS FROM THEM IN THE PAST FIVE YEARS, INCLUDING A BRAND NOW COBRA. WE WILL NEVER GO BACK, AND WILL DO EVERYTHING IN OUR POWER TO KEEP PEOPLE AWAY FROM THEIR HORRIBLE SERVICE. More