Fun Town RV

This is a 0-star review for FunTown RV in Cleburne. We had the worst experience with them and our brand new fifth wheel. We purchased a 2023 East to West Ahara in May of 2023. In July we started exp We had the worst experience with them and our brand new fifth wheel. We purchased a 2023 East to West Ahara in May of 2023. In July we started experiencing horrible water leaks from everywhere. Seeping down the walls, coming out of the light switches, sweating under the belly, etc. and had no idea what was causing it. This had in turn caused damage to the trim pieces, bowing of wood, rust on hinges, mold under belly, etc. We called FunTown RV to get in for warranty work. My husband drained the tanks, and we packed up to head to the service center in Cleburne. They had it for one-two weeks and we received a call from a service assistant saying we had overflowed both black tanks because our hose was hooked up to the black tank when it arrived, and that warranty would not cover it. (Let me just say, my husband has dealt with campers for over 10 years and has never overflowed the tanks. The hose was hooked up from when he drained them to take the camper in). Immediately my husband asked to speak to the manager, Kent Ferguson, in which it took days to get ahold of, and the phone call ended in Kent blaming us, rudely. We picked up our camper in between this time. We then emailed Kayla Heskett to get proof of such accusation in which it took additional days, and they sent pictures of the hoses (which we already knew about) and pictures of “toilet paper” under the stairs. My husband then crawled under the stairs and came to find the caulking that they were calling “toilet paper.” He then climbed on the roof to check tank vents and there was no water residue at all. We sent this proof to Brooke McCommas (after Kayla would no longer speak to us) and got no response. We called Kent and received no response as well. After a week with no answer, we called the main office and spoke to Mike McMillan and Kevin Thomas. They said to send all documentation to them, and they would get with the service center. After a week of not hearing back, we called again and got nowhere. We tried for a month to deal with FunTown, and it was the absolute worst customer service experience. They do not stand behind their rvs and do not want to work with the customer to solve any problems, rather play blame. We put an insurance claim in after everything we dealt with, got a mechanic and insurance company representative to look at the damage and both agreed that the black tanks had nothing to do with the water damage. We will never take any of our business to FunTown going forward, nor will we ever recommend them to anyone. More

On 10. 8.2022 I went to Jarrod McGhee's Fun Town Cleburne store to purchase what I thought (2023) Apex bumper RV. Two weeks after delivery, I was camped out 8.2022 I went to Jarrod McGhee's Fun Town Cleburne store to purchase what I thought (2023) Apex bumper RV. Two weeks after delivery, I was camped out at lake and the roof began to leak during the rain. The mobile mechanic came out, climbed on the roof and repaired what would be leak #1... A month later during the first freeze, I came outside to an ice sculpture underneath the RV because of another water leak. Who knows how long this camper was sitting on McGhee's lot before he slapped a 2023 tag on it... On 12.23.22 I scheduled a service appointment with Brooke M. She told me the next available appointment would be 1.31.23, which because of another winter event would turn out to be 2.10.23 (47 days). I dropped the camper at their check in point and gave them the week they request to get camper pulled in. A couple days later I requested to come by the shop and see my RV with the under belly pulled off so I could take photos for warranty and insurance purposes since water leaking and freezing the entire winter. I was denied access to come see the camper. At around day 12 I could not get Brooke to give me an email or phone update on the status of the RV. The communication with Brooke was so horrible I finally drove out there to find out what was going on as I was told the camper was in the stall. Brooke did not even have the decency to meet me in person when I dropped the RV off and when it was returned back to me by luck of me going up there and asking for a status update. Magically, Brooke calls my phone when I am standing in the camp store asking the make ready team for a status update... As I am finding out, Jarrod McGhee instructs his service advisors to not meet with customers in person. I paid Fun Town's in house hauler to tow the camper back to my camp ground and we did a walk around of the RV. We noticed, as the other Reviewers mentioned, a dent at the rear of the camper. Brooke probably knew of the dent to the rear of the camper and did know what to have to address it. As the other reviewers mentioned, the gentleman who moves RVs with the forklift must have impaired vision... 1 month later, the furrion refrigerator died so another appointment has to be scheduled. I would highly recommend customers to not do business with any of Jarrod McGhee's locations as horrible customer service comes right from the CEO desk. I would go to any where smaller where you get Quality customer service vs just being Jarrod McGhee's sales quota. If you do decide to do business with any of Jarrod McGhee's location allow me to offer the following suggestions to prevent you from banging your head against the wall for doing a $60K+ transaction with Jarrod McGhee's team... Sales 1: Jarrod McGhee instructs sales staff to sign contracts before you take delivery of the RV. My suggestion, skip McGhee's xx process and do not sign any contract until the sales staff can show you running water over the top of your camper while you sit inside it for 30 minutes. I would recommend requesting Jarrod McGhee to hose down the campers. If you can't get McGhee out of his office I would request his vice president Raul Ramirez to hose down the camper insuring no water leaks. Also McGhee or Ramirez hold water pressure with on the system for at least 30 mins so you will know if water is leaking from underneath, the ceiling, or around windows. If you don't you Will have a 2023 leaking water from all over like myself and the other reviewers. Pictures are attached. Service. 1. If not under warranty, Use Another repair shop so you do not get a RV back with a Dent as mentioned in several reviews, and service advisors respect customers enough to meet them in person. More

Purchased a BRAND NEW RV Oct 2020. When it was delivered, there were some minor issues that had not been resolved before delivery -Hot spot didn't work, loose trim, missing drapery bracket, low wa delivered, there were some minor issues that had not been resolved before delivery -Hot spot didn't work, loose trim, missing drapery bracket, low water pressure for kitchen faucet. The beginning of April 2021, we took it in to have them taken care of, along with a bent stabilizer bar. We kept calling and calling, but were told each time that the service manager would call us for an update. For several months, we were constantly being told that they would look into the matter and call us back w/an estimated date of completion. Didn't happen. We contacted Customer Service and made arrangements to just pick it up and have them contact us when the parts came in since we needed it for an upcoming nonrefundable trip. Well, guess who's refrigerator isn't working now and smells really bad (because the electricity was off and it was closed from April through June at the Service Dept). Called them and started getting the same run around, "Sorry, we'll have someone look into it....". So now we have a 7 day RV trip starting w/no refrigerator... More

The Best I wish I could give a higher rating than 5 star. The wonderful people there were so helpful and made my buying experience a breeze! I highly recommend I wish I could give a higher rating than 5 star. The wonderful people there were so helpful and made my buying experience a breeze! I highly recommend them! More